Winchester, California
Mercy Home
Assisted Living · Residential Care
32350 Hearth Glen Ct, Winchester, CA 92596
Mercy Home in Winchester, California is an intimate six-bed community providing assisted living and residential care services.
- Licensed capacity
- 6 residents
Maximum licensed size, not current occupancy.
- Licensed since
- July 2008
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings in the state record
Complaint investigations · 3 years before our last check
- Type A citations
- 0
- Complaints with substantiated allegations
- 1
AI summary
Mercy Home has logged 5 Type A findings (the state's most severe citation class, covering resident safety and care) and 3 Type B findings (administrative issues like paperwork or posting) across more than 18 years of operation, with none of the Type A findings appearing in the past three years.
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- Track record — Over 18 years of licensure, Mercy Home has accumulated 5 Type A and 3 Type B citations, which is a meaningful history worth discussing even though the tone of the record has shifted more recently.
- Recent 3 years — The three dated visits since 2022 show zero Type A citations and only 1 Type B citation, suggesting the more severe findings are concentrated earlier in the community's history rather than ongoing now.
- Complaints — One allegation has been substantiated out of 13 investigated over the community's lifetime, a roughly 8% substantiation rate, and that one substantiated case falls within the recent three-year window rather than being an old, resolved matter.
- Operating tenure — More than 18 years of continuous licensing gives this record real weight — enough inspection cycles have occurred that both the earlier findings and the more recent clean stretch on Type A citations can be read with reasonable confidence.
- 1.Can you walk through what led to the 5 Type A citations over the years and what changes were made afterward?
- 2.What was the nature of the recent substantiated allegation, and what corrective action was taken and verified by the state?
- 3.Has the community had any additional inspections or complaint visits since the April 2026 visit noted here?
Source: California Department of Social Services (CDSS)
View inspection historyHide inspection history
- License number
- License #336423609
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 4
- Complaint investigation visits
- 0
- Type A citations · most severe class
- 5
- Type B citations · administrative
- 3
- Substantiated allegations
- 0
Available reports · 9
Facility evaluation
Aug 13, 2026
Complaint investigation
Aug 11, 2026
Facility evaluation
Aug 11, 2025
Facility evaluation
Jul 23, 2024
Complaint investigation
Feb 6, 2024
1–5 of 9 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$4,800 / mo
- Shared Rooms
- $4,800 / mo
- Private Rooms
- $5,200 / mo
Financial Assistance
What is the ALW?
The Assisted Living Waiver is a Medi-Cal program that pays for assisted living care in place of a nursing home. Residents must be on Medi-Cal (no share of cost) and meet a nursing-facility level of care; only communities enrolled with the state can accept it.
Listed as a participating provider by the California Department of Health Care Services (Jan 2026 list).
Care & support
Daily Care Services
9 services
- Activities of daily living (ADL) assistance
- Medication management
- Bathing & dressing assistance
- 24-hour supervision
- Diabetes / insulin management
- Incontinence care
- Non-ambulatory care
- Mobility assistance
- Wheelchair accessible
Specialized Care
2 services
- Respite / Short-term care
- Cognitive learning center
Daily life & programs
Spaces & services
Amenities
16 features
- Furnished units
- Emergency call system
- Pet Friendly
- Private bathroom
- Wi-Fi / Internet
- Kitchenette
- Air conditioning
- Fireplace / Common fireplace
- Movie theater / Media room
- Piano / Music room
- Art studio / Craft room
- Library / Reading room
- Beauty salon / Barber
- Housekeeping Included
- Laundry service / Dry cleaning
- Café / Bistro
Outdoor Spaces
5 features
- Garden / Courtyard
- Patio seating areas
- Walking paths
- Outdoor common space
- BBQ / Grill area
Dining Options
4 features
- Professional chef
- Accommodates special diets
- Restaurant-style dining
- All-day / Flexible meal times
Transportation
1 feature- Scheduled transportation
Community Services
1 feature- Move-in coordination
Reviews
Online reputation
4.8Average RatingAveraged from 4 reviews published on other websites
AI review summary
Families consistently describe Mercy Home as a warm, attentive small-home community with strong staff care and good food, though weekend staffing and higher-level care costs should be confirmed on a tour.
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- Staff & care — Reviewers repeatedly describe staff as attentive, patient, and compassionate, treating residents like family and going above and beyond with daily care.
- Cleanliness & maintenance — Families consistently note the facility is spotless, well-maintained, and welcoming, giving them peace of mind about hygiene and safety.
- Dining — Meals are frequently praised as fresh, healthy, and thoughtfully prepared, with residents looking forward to mealtime.
- Value & pricing — One family specifically noted that Mercy Home was more affordable than other options they compared while still delivering strong care.
- Communication — The administrator is described as approachable, caring, and readily available to answer questions or address concerns.
- Staffing levels — Reviews don't detail staff-to-resident ratios during nights or weekends, so families should ask about staffing coverage at all hours.
- Higher-level care costs — It's worth confirming how pricing and services change if a resident's care needs increase over time, since this isn't addressed in current reviews.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
Languages spoken
Around the neighborhood
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