Whittier, California
Whittier Glen Assisted Living
Assisted Living · Memory Care
10615 Jordan Road, Whittier, CA 90603
Whittier Glen Assisted Living in Whittier, California offers assisted living and memory care to a community of 93 residents.
- Licensed capacity
- 93 residents
Maximum licensed size, not current occupancy.
- Licensed since
- October 2019
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings to review
Complaint investigations · 3 years before our last check
- Type A citations
- 6
- Complaints with substantiated allegations
- 21
AI summary
Over nearly seven years of operation, Whittier Glen has accumulated 10 Type A findings (the most severe class, tied to resident safety or care) and 35 Type B (administrative) findings, with 6 of the Type A findings occurring within just the past three years.
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- Track record — Whittier Glen's lifetime record includes 10 Type A and 35 Type B citations across 6.9 years of licensure, alongside 5 routine inspections and a much larger volume of complaint-driven visits.
- Recent 3 years — Six of the ten Type A findings and 17 of the 35 Type B findings were issued in the past three years, indicating the more serious findings are concentrated recently rather than spread evenly across the operating history.
- Complaints — Complaint investigations (103 lifetime, 45 in the past three years) vastly outnumber routine inspections, and about 15% of investigated allegations were substantiated (34 of roughly 231), with 25 of those 34 substantiated allegations occurring in just the past three years.
- Severity — Type A findings reflect the state's most serious citation class, concerning resident safety or care, while Type B findings are administrative in nature (paperwork, posting, or procedural gaps); this community has a meaningful count of both, concentrated in recent years.
- 1.Which specific incidents led to the 6 Type A citations issued in the past three years, and what corrective actions were taken?
- 2.Of the 25 recently substantiated allegations, which categories of concern were most common, and how were they resolved?
- 3.What changes has the community made to reduce the volume of complaint investigations relative to routine inspections?
Source: California Department of Social Services (CDSS)
View inspection historyHide inspection history
- License number
- License #198603162
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 5
- Complaint investigation visits
- 103
- Type A citations · most severe class
- 10
- Type B citations · administrative
- 35
- Substantiated allegations
- 34
Available reports · 108
Complaint investigation
May 5, 2026
Complaint investigation
May 1, 2026
Facility evaluation
Feb 10, 2026
Complaint investigation
Feb 10, 2026
Complaint investigation
Jan 28, 2026
1–5 of 108 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Starting at $1,550 / month
Contact our team for room options and a personalized quote.
Financial Assistance
What is the ALW?
The Assisted Living Waiver is a Medi-Cal program that pays for assisted living care in place of a nursing home. Residents must be on Medi-Cal (no share of cost) and meet a nursing-facility level of care; only communities enrolled with the state can accept it.
Listed as a participating provider by the California Department of Health Care Services (Jan 2026 list).
Care & support
Daily Care Services
9 services
- Medication management
- 24-hour supervision
- Activities of daily living (ADL) assistance
- Diabetes / insulin management
- Incontinence care
- Non-ambulatory care
- Bathing & dressing assistance
- Wheelchair accessible
- Mobility assistance
Specialized Care
2 services
- Respite / Short-term care
- Dementia care
Memory Care
1 service
- Dementia-certified staff
Daily life & programs
Spaces & services
Amenities
18 features
- Furnished units
- Emergency call system
- Pet Friendly
- Private bathroom
- Cable TV
- Kitchenette
- Air conditioning
- Wi-Fi / Internet
- Fitness center / Gym
- Spa services
- Beauty salon / Barber
- Game room / Billiards
- Movie theater / Media room
- Activity room
- Art studio / Craft room
- Library / Reading room
- Housekeeping Included
- Laundry service / Dry cleaning
Outdoor Spaces
3 features- Walking paths
- Garden / Courtyard
- Outdoor common space
Dining Options
5 features
- All-day / Flexible meal times
- Accommodates special diets
- Restaurant-style dining
- Professional chef
- Vegetarian/Vegan Options
Transportation
2 features- Scheduled transportation
- Personal Vehicle Parking
Family & Visitors
1 feature- Family support services
Community Services
2 features- Move-in coordination
- Concierge services
Reviews
Online reputation
4.0Average RatingAveraged from 100 reviews published on other websites
AI review summary
Reviews are sharply split: recent years describe a clean, well-run community with good food and caring staff, but a cluster of 2017-2018 reviews describe serious neglect and unsanitary conditions worth asking about directly.
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- Staff & care — Many reviewers, especially in recent years, describe caregivers and management as attentive, responsive, and genuinely caring toward residents.
- Dining — Families frequently praise the food quality, with several mentioning a skilled chef and meals described as delicious and nutritious.
- Cleanliness & maintenance — Most reviewers, particularly from 2020 onward, describe the community as clean and odor-free, though a few older reviews and one from 2017 mention clutter or smell.
- Activities — Residents are frequently noted as enjoying bingo, music, church services, and other programming that keeps them engaged.
- Value & pricing — Several families felt the community worked with them on pricing and offered good value compared to other local options.
- Financial transparency — Multiple reviewers mention steadily rising costs and one noted billing complexity tied to a corporate office, so families should clarify how fees are structured and how often they increase.
- Staff & care — A serious cluster of reviews from 2017-2018 describe inadequate staffing, slow response to call buttons, and neglect leading to weight loss and injury, which families should ask current staff and residents about directly.
- Cleanliness & maintenance — Several older reviews describe dirty carpets, odors, and poorly maintained bathrooms, so it's worth touring in person to assess current conditions.
- Communication — A few reviewers felt complaints were met with lip service rather than real follow-through, so ask how the community documents and resolves resident or family concerns.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
Languages spoken
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