Westlake Village, California
The Ridge At Westlake Village
Assisted Living · Memory Care · Independent Living
31200 Cedar Valley Drive, Westlake Village, CA 91362
The Ridge at Westlake Village offers independent living, assisted living, and memory care in studio, one-, and two-bedroom apartments.
- Licensed capacity
- 162 residents
Maximum licensed size, not current occupancy.
- Licensed since
- January 2025
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
No recent serious complaint findings
Complaint investigations · 3 years before our last check
- Type A citations
- 0
- Complaints with substantiated allegations
- 0
AI summary
No Type A findings — the state's most severe citation class covering resident safety and care — have been recorded since this large 162-bed community was licensed in early 2025, with six administrative (Type B) citations reflecting minor paperwork or procedural gaps.
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- Track record — Across roughly a year and a half of operation, inspectors have documented only administrative-level findings, with none of the more serious Type A citations.
- Operating tenure — Licensed since January 2025, this community has a short operating history — seven inspections and four complaint investigations so far give an early but consistent early signal rather than a long-term trend.
- Complaints — Eight allegations have been investigated across four complaint visits, and none were substantiated, meaning investigators did not find evidence supporting the concerns raised.
- Severity — The six Type B citations are administrative in nature — things like paperwork, posting requirements, or minor procedural gaps — rather than findings tied to resident safety or care delivery.
Source: California Department of Social Services (CDSS)
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- License number
- License #195850578
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 1
- Complaint investigation visits
- 4
- Type A citations · most severe class
- 0
- Type B citations · administrative
- 6
- Substantiated allegations
- 0
Available reports · 11
Facility evaluation
Apr 8, 2026
Complaint investigation
Feb 20, 2026
Facility evaluation
Jan 21, 2026
Facility evaluation
Jan 15, 2026
Complaint investigation
Nov 13, 2025
1–5 of 11 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$5,895 / mo
- Studios
- $5,895 / mo
- 1-Bedroom
- $8,795 / mo
Independent LivingStarting at$5,895 / mo
- Studios
- $5,895 / mo
Memory CareStarting at$5,795 / mo
- Shared Rooms
- $5,795 / mo
- Private Rooms
- $7,295 / mo
Care & support
Daily Care Services
9 services
- Medication management
- Bathing & dressing assistance
- Mobility assistance
- Non-ambulatory care
- 24-hour supervision
- Activities of daily living (ADL) assistance
- Wheelchair accessible
- Incontinence care
- Diabetes / insulin management
Specialized Care
2 services
- Dementia care
- Cognitive learning center
Memory Care
2 services
- Dementia-certified staff
- Specialized memory care activities
Daily life & programs
Spaces & services
Amenities
20 features
- Furnished units
- Emergency call system
- Private bathroom
- Wi-Fi / Internet
- Kitchenette
- Cable TV
- Air conditioning
- Fitness center / Gym
- Spa services
- Game room / Billiards
- Movie theater / Media room
- Activity room
- Art studio / Craft room
- Library / Reading room
- Housekeeping Included
- Laundry service / Dry cleaning
- Pet Friendly
- Fireplace / Common fireplace
- Beauty salon / Barber
- Café / Bistro
Outdoor Spaces
3 features- Walking paths
- Outdoor common space
- Patio seating areas
Dining Options
10 features
- Restaurant-style dining
- Professional chef
- Vegetarian/Vegan Options
- Private Dining Room
- International cuisine
- Room service
- All-day / Flexible meal times
- Locally-inspired cuisine
- Accommodates special diets
- Altered-texture food options
Transportation
2 features- Scheduled transportation
- Personal Vehicle Parking
Family & Visitors
2 features- Family support services
- Guest meals available
Community Services
3 features- Move-in coordination
- Concierge services
- Grocery shopping & errands
Reviews
Online reputation
4.4Average RatingAveraged from 21 reviews published on other websites
AI review summary
Reviewers consistently praise the beautiful facility, attentive staff, and vibrant activities, but two detailed reports raise serious concerns about understaffing and slow emergency response that families should investigate closely.
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- Atmosphere & grounds — Reviewers repeatedly describe the community as beautiful, bright, hotel-like, and quiet, with spacious, well-designed apartments.
- Staff & care — Many families highlight warm, helpful staff who answer questions promptly and go out of their way to welcome new residents, often naming specific caregivers by name.
- Activities — Residents are described as quickly making friends and enjoying a full activity calendar including exercise classes, live music, games, and excursions.
- Dining — Several reviewers call the dining room lovely with well-prepared food, though a couple of critical reviews note inconsistent food quality.
- Cleanliness & maintenance — Multiple reviewers specifically call out the cleanliness of common areas and rooms as a standout feature.
- Staff & care — Two detailed reviews describe serious understaffing, especially overnight, with slow or unanswered response times to medical alerts, so families should ask about caregiver-to-resident ratios per shift.
- Communication — One reviewer felt management lacked transparency when concerns were raised, so it's worth asking how the community handles and follows up on care complaints.
- Daily life & dignity — A reviewer noted most rooms lack kitchens, requiring full reliance on the dining hall, which families who value independence in meal prep should clarify during a tour.
- Value & pricing — Given the gap some reviewers describe between advertised luxury care and daily reality, families should confirm exactly what care level fees include as needs increase.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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