Westlake Village, California
Sunrise Of Westlake Village
Assisted Living · Memory Care
3101 Townsgate Road, Westlake Village, CA 91361
Sunrise of Westlake Village offers assisted living, memory care, and short-term stays in Westlake Village, California.
- Licensed capacity
- 124 residents
Maximum licensed size, not current occupancy.
- Licensed since
- October 2004
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
No recent serious complaint findings
Complaint investigations · 3 years before our last check
- Type A citations
- 0
- Complaints with substantiated allegations
- 0
AI summary
Sunrise Of Westlake Village has one Type A finding, the state's most severe citation class, across nearly 22 years of operation, and the past three years of inspections and complaint activity show no repeat of it.
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- Track record — Over almost 22 years of licensed operation, the community has accumulated a single Type A finding and no Type B (administrative) citations, a light footprint for a 124-bed community of this scale and tenure.
- Recent 3 years — The last three years include three inspections and one complaint investigation, all closed without new Type A or Type B citations, indicating the earlier finding did not repeat during this more recent stretch.
- Complaints — One of six investigated allegations over the community's history was substantiated, with the remaining five closed as unsubstantiated, and the substantiated case falls outside the recent three-year window.
- Operating tenure — More than two decades of continuous licensure gives this record real weight — the clean recent stretch sits on top of a long operating history rather than a short or untested one.
Source: California Department of Social Services (CDSS)
View inspection historyHide inspection history
- License number
- License #197605820
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 4
- Complaint investigation visits
- 3
- Type A citations · most severe class
- 1
- Type B citations · administrative
- 0
- Substantiated allegations
- 1
Available reports · 8
Facility evaluation
Oct 11, 2025
Complaint investigation
Apr 14, 2025
Facility evaluation
Sep 12, 2024
Facility evaluation
Oct 13, 2023
Facility evaluation
Aug 25, 2022
1–5 of 8 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$7,478 / mo
- Studios
- $7,478 / mo
Memory CareStarting at$8,725 / mo
- Shared Rooms
- $8,725 / mo
- Private Rooms
- $10,154 / mo
Care & support
Daily Care Services
9 services
- Medication management
- 24-hour supervision
- Diabetes / insulin management
- Incontinence care
- Non-ambulatory care
- Activities of daily living (ADL) assistance
- Bathing & dressing assistance
- Mobility assistance
- Wheelchair accessible
Specialized Care
3 services
- Hospice agency partnership
- Respite / Short-term care
- Dementia care
Memory Care
2 services
- Dementia-certified staff
- Specialized memory care activities
Daily life & programs
Spaces & services
Amenities
21 features
- Furnished units
- Emergency call system
- Private bathroom
- Cable TV
- Kitchenette
- Air conditioning
- Wi-Fi / Internet
- Fitness center / Gym
- Spa services
- Game room / Billiards
- Movie theater / Media room
- Activity room
- Art studio / Craft room
- Library / Reading room
- Housekeeping Included
- Laundry service / Dry cleaning
- Pet Friendly
- Fireplace / Common fireplace
- Beauty salon / Barber
- Piano / Music room
- Café / Bistro
Outdoor Spaces
7 features
- Walking paths
- Garden / Courtyard
- Outdoor common space
- BBQ / Grill area
- Patio seating areas
- Putting green / Golf
- Raised garden beds
Dining Options
9 features
- Room service
- All-day / Flexible meal times
- Accommodates special diets
- Altered-texture food options
- Restaurant-style dining
- Professional chef
- Vegetarian/Vegan Options
- Private Dining Room
- International cuisine
Transportation
2 features- Scheduled transportation
- Personal Vehicle Parking
Family & Visitors
2 features- Family support services
- Guest meals available
Community Services
3 features- Move-in coordination
- Concierge services
- Grocery shopping & errands
Reviews
Online reputation
4.9Average RatingAveraged from 107 reviews published on other websites
AI review summary
Families and residents overwhelmingly praise the caring, long-tenured staff and warm atmosphere at Sunrise of Westlake Village, though some report pricing surprises and occasional communication or turnover issues worth clarifying upfront.
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- Staff & care — Reviewers consistently describe caregivers, care managers, and directors as compassionate, attentive, and quick to respond, with multiple accounts of staff going above and beyond, including one who recognized stroke symptoms and called 911 in time.
- Atmosphere & grounds — Many families describe the property as beautiful, resort-like, and homey, with well-kept walkways, patios, and memory care areas full of natural light.
- Activities — Residents and families frequently mention a robust activity calendar including exercise classes, crafts, field trips, and social events that keep residents engaged and happy.
- Dining — Multiple reviews call the food good to delicious, and several note that resident feedback has been used to improve menus over time.
- Staff tenure — Several reviewers highlight low staff turnover compared to competitors, which they say builds trust and continuity of care.
- Financial transparency — A number of reviewers mention unexpected costs, hidden fees, or pricing that increased more than anticipated as care needs changed, so families should ask for a detailed breakdown of costs at each care level.
- Communication — A few reviews describe difficulty reaching management or getting timely follow-through, particularly around medication, insurance, or transition procedures, worth clarifying how the community handles family updates.
- Staff & care — Some older reviews mention periods of higher staff turnover or inconsistent onboarding processes, so it's worth asking about current staffing stability and new-resident transition protocols.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Around the neighborhood
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