West Hills Assisted Living

West Hills Assisted Living has faced significant regulatory scrutiny during its five years of operation, with 28 complaint investigations far outnumbering the 5 routine inspections — a pattern that suggests ongoing resident or family concerns. The community has received 2 Type A citations (serious violations affecting resident safety or care) and 4 Type B citations (administrative or non-serious findings) over its licensed period, along with 4 substantiated allegations out of 43 total investigated complaints. The recent three-year record shows some improvement in citation severity, with no Type A violations during that period, though 3 allegations were still substantiated and complaint investigations remained frequent. Families should ask the community which categories of allegations were substantiated and what corrective actions were taken and verified, particularly given that roughly 9% of investigated allegations resulted in substantiated findings. The high volume of complaint investigations relative to routine inspections indicates this facility has drawn more regulatory attention than typical for communities of similar size. While routine inspections have found the community generally compliant with requirements around medication management and resident care plans, the pattern of complaints warrants careful consideration and direct questions about how the community has addressed past concerns.