West Hills, California
West Hills Assisted Living
Assisted Living · Independent Living · Memory Care
7055 Shoup Avenue, West Hills, CA 91307
West Hills Assisted Living is a community in West Hills, CA offering assisted living, independent living, and memory care.
- Licensed capacity
- 90 residents
Maximum licensed size, not current occupancy.
- Licensed since
- February 2021
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
State record available
Complaint investigations · 3 years before our last check
- Type A citations
- 0
- Complaints with substantiated allegations
- 1
AI summary
West Hills Assisted Living shows 2 Type A findings and 4 Type B findings across 5.5 years of operation, with no Type A or Type B citations and just one substantiated allegation in the past three years.
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- Track record — Over 5.5 years of licensure, the community accumulated 2 Type A findings (the most severe citation class, tied to resident safety or care) and 4 Type B findings (administrative issues like paperwork or posting requirements).
- Recent 3 years — None of the Type A or Type B citations fall within the past three years of dated visits, and only 1 of the 4 lifetime substantiated allegations occurred in that recent window, indicating a stronger recent trajectory than the lifetime total alone suggests.
- Complaints — The community has fielded a notably high number of complaint investigations (28 lifetime, 9 in the past three years) relative to its 5 lifetime inspections, though only about 9% of investigated allegations were substantiated, with the rest unsubstantiated.
- Operating tenure — Just over five years of licensed operation with 11 inspections and dozens of complaint investigations on record gives a reasonably solid base of history to judge the community's routine inspection performance, covering areas like resident care planning and medication management.
Source: California Department of Social Services (CDSS)
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- License number
- License #197610121
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 5
- Complaint investigation visits
- 28
- Type A citations · most severe class
- 2
- Type B citations · administrative
- 4
- Substantiated allegations
- 4
Available reports · 35
Facility evaluation
Mar 4, 2026
Complaint investigation
Jul 1, 2025
Complaint investigation
Apr 24, 2025
Facility evaluation
Jan 21, 2025
Complaint investigation
Dec 30, 2024
1–5 of 35 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$5,600 / mo
- Private Rooms
- $5,600 / mo
- Studios
- $5,740 / mo
- 1-Bedroom
- $6,200 / mo
Financial Assistance
What is the ALW?
The Assisted Living Waiver is a Medi-Cal program that pays for assisted living care in place of a nursing home. Residents must be on Medi-Cal (no share of cost) and meet a nursing-facility level of care; only communities enrolled with the state can accept it.
Listed as a participating provider by the California Department of Health Care Services (Jan 2026 list).
Care & support
Daily Care Services
9 services
- Medication management
- Bathing & dressing assistance
- 24-hour supervision
- Activities of daily living (ADL) assistance
- Mobility assistance
- Non-ambulatory care
- Wheelchair accessible
- Incontinence care
- Diabetes / insulin management
Specialized Care
1 service
- Dementia care
Memory Care
1 service
- Specialized memory care activities
Daily life & programs
Spaces & services
Amenities
18 features
- Furnished units
- Emergency call system
- Private bathroom
- Cable TV
- Kitchenette
- Air conditioning
- Wi-Fi / Internet
- Fitness center / Gym
- Spa services
- Game room / Billiards
- Movie theater / Media room
- Activity room
- Art studio / Craft room
- Library / Reading room
- Housekeeping Included
- Laundry service / Dry cleaning
- Piano / Music room
- Beauty salon / Barber
Outdoor Spaces
4 features
- Walking paths
- Garden / Courtyard
- Outdoor common space
- Patio seating areas
Dining Options
6 features
- Room service
- All-day / Flexible meal times
- Accommodates special diets
- Restaurant-style dining
- Professional chef
- Vegetarian/Vegan Options
Transportation
2 features- Scheduled transportation
- Personal Vehicle Parking
Family & Visitors
2 features- Family support services
- Guest meals available
Community Services
2 features- Move-in coordination
- Concierge services
Reviews
Online reputation
5.0Average RatingAveraged from 9 reviews published on other websites
AI review summary
West Hills Assisted Living is consistently praised for attentive, caring staff and a clean, welcoming atmosphere, though some visitors found it merely average rather than exceptional.
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- Staff & care — Reviewers repeatedly highlight compassionate, patient staff and leadership, with the administrator singled out for setting a warm, attentive tone and personally following up on residents' needs.
- Cleanliness & maintenance — Multiple reviews describe the community as consistently clean, well-run, and pleasant-smelling.
- Atmosphere & grounds — Families describe the environment as warm, homey, and friendly, with residents who get along well with one another.
- Dining — Residents are said to enjoy the food, and the dining area is noted as clean and attractive.
- Value & pricing — One reviewer specifically praised the value for cost, feeling pleased with what they received for the price.
- Value & pricing — A couple of reviewers found the community simply average or generic, so families should confirm current pricing and what is included at each care level.
- Communication — Since most feedback centers on general friendliness, families should ask how staff communicate updates on health changes or incidents.
- Daily life & dignity — Reviews don't detail staffing ratios or response times during evenings and weekends, which is worth confirming on a tour.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
Languages spoken
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Senior Places is not affiliated with, endorsed by, or operated by West Hills Assisted Living. This profile was compiled from publicly available sources and has not been verified or approved by the community. Pricing, availability, and services may have changed.
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