Pearl Of West Hills

Pearl Of West Hills has accumulated significant compliance concerns during its six-year operating history, with 23 Type A citations (serious violations affecting resident safety or care) and 15 substantiated allegations out of 35 total complaint investigations. The community has faced an unusually high volume of complaint investigations — 13 investigations compared to just 4 routine inspections — and roughly 43% of investigated allegations were substantiated, indicating a pattern of verified compliance issues. However, the recent record shows marked improvement, with only 1 Type A citation and 1 substantiated allegation in the past three years, compared to the heavy concentration of findings in earlier years. Given this small facility's capacity of just 6 residents, the lifetime citation count is particularly concerning and suggests systemic issues that affected resident care and safety protocols during the community's earlier operating period. Families should ask the community what specific corrective actions were implemented to address the substantiated allegations, particularly those related to resident safety, and request documentation showing how these measures have been verified and sustained over the recent improvement period.