West Hills, California
Ivy Park At West Hills
Assisted Living · Memory Care
9012 Topanga Canyon Road, West Hills, CA 91304
Ivy Park At West Hills in West Hills, California offers assisted living and memory care in a larger community with 90 licensed beds.
- Licensed capacity
- 90 residents
Maximum licensed size, not current occupancy.
- Licensed since
- July 2024
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings to review
Complaint investigations · 3 years before our last check
- Type A citations
- 3
- Complaints with substantiated allegations
- 3
AI summary
Ivy Park At West Hills has drawn 3 Type A findings and 1 Type B finding through complaint investigations within the past three years, all occurring since licensing began in mid-2024, alongside 3 substantiated allegations out of 14 investigated.
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- Track record — Despite only 2.2 years of operating history, the community has already accumulated 3 Type A citations (the state's most severe class, tied to resident safety or care) and 1 Type B administrative citation, all stemming from complaint-driven visits rather than the single routine inspection on record.
- Recent 3 years — Every dated citation and substantiated allegation in this record falls within the past three years, which for this community is essentially its entire licensed lifetime, so there is no earlier baseline to compare against.
- Complaints — Six complaint investigations have been logged against just one routine inspection, a notably high ratio, and roughly 21% of the 14 investigated allegations (3 of 14) were substantiated while 11 were closed as unsubstantiated.
- Operating tenure — With licensing dated to July 2024, this community has only a short operating history and a single inspection cycle, so the findings so far carry more weight than they might for a longer-tenured provider, since there are few other data points to balance them.
- 1.Which categories of allegations were substantiated among the 3 confirmed cases, and what corrective actions were taken and verified by the state?
- 2.What specifically led to the 3 Type A citations, and has the community demonstrated sustained correction since those findings?
- 3.Given the high volume of complaint investigations relative to routine inspections, what changes has leadership made to reduce complaints going forward?
Source: California Department of Social Services (CDSS)
View inspection historyHide inspection history
- License number
- License #197610501
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 1
- Complaint investigation visits
- 0
- Type A citations · most severe class
- 0
- Type B citations · administrative
- 1
- Substantiated allegations
- 0
Available reports · 11
Complaint investigation
Apr 29, 2026
Complaint investigation
Apr 29, 2026
Complaint investigation
Apr 16, 2026
Complaint investigation
Dec 11, 2025
Facility evaluation
Sep 8, 2025
1–5 of 11 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$4,795 / mo
- Studios
- $4,795 / mo
Independent LivingStarting at$4,795 / mo
- Studios
- $4,795 / mo
Memory CareStarting at$4,095 / mo
- Shared Rooms
- $4,095 / mo
Care & support
Daily Care Services
9 services
- Medication management
- 24-hour supervision
- Activities of daily living (ADL) assistance
- Diabetes / insulin management
- Incontinence care
- Non-ambulatory care
- Bathing & dressing assistance
- Mobility assistance
- Wheelchair accessible
Specialized Care
3 services
- Hospice agency partnership
- Respite / Short-term care
- Dementia care
Memory Care
1 service
- Dementia-certified staff
Daily life & programs
Spaces & services
Amenities
18 features
- Furnished units
- Emergency call system
- Private bathroom
- Cable TV
- Kitchenette
- Air conditioning
- Wi-Fi / Internet
- Fitness center / Gym
- Spa services
- Beauty salon / Barber
- Swimming pool / Hot tub
- Game room / Billiards
- Movie theater / Media room
- Activity room
- Art studio / Craft room
- Library / Reading room
- Housekeeping Included
- Laundry service / Dry cleaning
Outdoor Spaces
3 features- Walking paths
- Garden / Courtyard
- Outdoor common space
Dining Options
4 features
- All-day / Flexible meal times
- Accommodates special diets
- Restaurant-style dining
- Professional chef
Transportation
1 feature- Scheduled transportation
Family & Visitors
1 feature- Family support services
Community Services
2 features- Move-in coordination
- Concierge services
Reviews
Online reputation
4.7Average RatingAveraged from 21 reviews published on other websites
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Languages spoken
Languages spoken
Around the neighborhood
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