West Covina, California
Regency Grand of West Covina Assisted Living and Memory Care
Assisted Living · Memory Care
150 South Grand Avenue., West Covina, CA 91791
Regency Grand of West Covina offers assisted living and memory care in West Covina, California, just off the San Bernardino freeway.
- Licensed capacity
- 160 residents
Maximum licensed size, not current occupancy.
- Licensed since
- April 2021
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
State record available
Complaint investigations · 3 years before our last check
- Type A citations
- 0
- Complaints with substantiated allegations
- 1
AI summary
Over 5.3 years of operation, Regency Grand of West Covina has one Type A finding (the most severe citation class, involving resident safety or care) on its lifetime record, with no Type A findings in the past three years.
Read Full SummaryRead less
- Track record — The community's lifetime record includes 1 Type A citation and 3 Type B citations (administrative findings like paperwork or posting gaps) across five inspections and nine complaint investigations, which is a manageable footprint for a 160-bed community licensed since 2021.
- Recent 3 years — The past three years show a cleaner trajectory: zero Type A citations, only one Type B citation, and five routine inspections that did not surface safety-level concerns.
- Complaints — Nine complaint investigations were opened over the licensed period with two substantiated allegations, meaning most inquiries did not result in confirmed findings.
- Operating tenure — With just over five years of licensed operation and consistent annual inspection activity, there is a reasonable track record to evaluate, and it points toward stable, well-managed compliance rather than a pattern of concern.
Source: California Department of Social Services (CDSS)
View inspection historyHide inspection history
- License number
- License #198603428
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 5
- Complaint investigation visits
- 9
- Type A citations · most severe class
- 1
- Type B citations · administrative
- 3
- Substantiated allegations
- 2
Available reports · 16
Complaint investigation
Apr 12, 2026
Facility evaluation
Mar 9, 2026
Complaint investigation
Dec 11, 2025
Complaint investigation
Jun 23, 2025
Facility evaluation
Apr 29, 2025
1–5 of 16 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$3,325 / mo
- Studios
- $3,325 / mo
- 1-Bedroom
- $4,295 / mo
- 2-Bedroom
- $5,315 / mo
Care & support
Daily Care Services
9 services
- Medication management
- 24-hour supervision
- Activities of daily living (ADL) assistance
- Diabetes / insulin management
- Incontinence care
- Non-ambulatory care
- Bathing & dressing assistance
- Wheelchair accessible
- Mobility assistance
Specialized Care
4 services
- Hospice agency partnership
- Respite / Short-term care
- Dementia care
- Cognitive learning center
Memory Care
1 service
- Dementia-certified staff
Daily life & programs
Spaces & services
Amenities
21 features
- Furnished units
- Emergency call system
- Pet Friendly
- Private bathroom
- Cable TV
- Kitchenette
- Air conditioning
- Wi-Fi / Internet
- Beauty salon / Barber
- Fireplace / Common fireplace
- Piano / Music room
- Game room / Billiards
- Movie theater / Media room
- Activity room
- Art studio / Craft room
- Library / Reading room
- Fitness center / Gym
- Spa services
- Housekeeping Included
- Laundry service / Dry cleaning
- Café / Bistro
Outdoor Spaces
7 features
- Walking paths
- Garden / Courtyard
- Patio seating areas
- Outdoor common space
- Putting green / Golf
- BBQ / Grill area
- Raised garden beds
Dining Options
8 features
- Room service
- All-day / Flexible meal times
- Accommodates special diets
- Restaurant-style dining
- Professional chef
- Vegetarian/Vegan Options
- Private Dining Room
- International cuisine
Transportation
2 features- Scheduled transportation
- Personal Vehicle Parking
Family & Visitors
1 feature- Family support services
Community Services
3 features- Move-in coordination
- Concierge services
- Grocery shopping & errands
Reviews
Online reputation
4.2Average RatingAveraged from 93 reviews published on other websites
AI review summary
Most families praise attentive, long-tenured staff and a beautiful, resort-like setting, but a recurring minority report understaffing and inconsistent care, especially in memory care.
Read Full SummaryRead less
- Staff & care — Reviewers repeatedly describe caregivers as friendly, compassionate, and professional, with several praising specific long-tenured staff who go above and beyond during difficult transitions and end-of-life care.
- Atmosphere & grounds — Families frequently compare the community to a resort or hotel, highlighting the wooded outdoor areas, gardens, courtyards, and well-maintained buildings.
- Activities — Residents have access to a steady stream of activities such as exercise classes, Bible study, games, and community outings, with many noting genuine engagement among residents.
- Cleanliness & maintenance — Most reviewers describe the community as clean and well-kept, and note that maintenance staff respond promptly to repair requests.
- Communication — Many families appreciate proactive updates from staff, quick responses to calls or emails, and prompt notification after incidents like falls.
- Staff & care — A recurring subset of reviews describes understaffing, residents left unattended or in soiled clothing for hours, and inconsistent medication administration, particularly in memory care, so it's worth asking about current staffing ratios and oversight.
- Dining — Opinions on food vary widely, from praise for restaurant-style service to complaints about blandness, cold plates, and at least one report of food poisoning, so sampling a meal on tour is wise.
- Value & pricing — Some families note the cost is high relative to portion sizes, room size, or care level received, and mention added charges for items like gloves and trash bags, so it's worth clarifying what's included versus billed separately.
- Financial transparency — A few reviewers felt the sales process oversold the experience compared to day-to-day reality, so families should ask how care level changes affect pricing over time.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
Be the first to share your experience and help other families.
Languages spoken
Languages spoken
Around the neighborhood
See what's nearby Regency Grand of West Covina Assisted Living and Memory Care, including hospitals, pharmacies, and groceries.
Senior Places is not affiliated with, endorsed by, or operated by Regency Grand of West Covina Assisted Living and Memory Care. This profile was compiled from publicly available sources and has not been verified or approved by the community. Pricing, availability, and services may have changed.
Are you the owner or operator of Regency Grand of West Covina Assisted Living and Memory Care?
Claim this profile to update your pricing, photos, and details. Complete profiles match more accurately — our Smart Match technology scores every community against what each family actually needs.