Walnut Creek Willows

2015 Mt. Diablo Boulevard, Walnut Creek, CA 94596

Assisted LivingMemory Care

Accepting Residents

About Walnut Creek Willows

Accepting

Walnut Creek Willows in Walnut Creek, California offers assisted living and memory care services across a...

License #

75601431

Status

Licensed

Licensed Capacity

72 beds

Licensed Since

Jun 2008

AI Summary

Walnut Creek Willows has accumulated 10 Type A findings (the state's most severe citation class, covering resident safety or care) over 18 years of operation, but none of those occurred in the past three years, alongside 21 substantiated complaint allegations that do fall within that recent window.

Track record — Across more than 18 years of licensure, the community has drawn 10 Type A citations and 69 Type B (administrative) citations, a substantial lifetime tally for a 72-bed assisted living and memory care community.
Recent 3 years — None of the 10 Type A citations fall within the past three years of dated visits, which suggests the most severe findings cluster earlier in the community's history rather than reflecting current conditions.
Complaints — 37 complaint investigations have been filed over the licensed period, with 21 substantiated allegations concentrated heavily in the recent three-year window, including a cluster of visits in late 2024 and through 2025 — a volume of complaint activity that outpaces the 6 routine lifetime inspections and warrants direct follow-up.
Severity — Roughly 40% of all investigated allegations over the community's history were substantiated, a meaningful share that, combined with the ongoing complaint volume, points to an active pattern rather than a closed chapter.

Ask the community

1.Which specific categories of allegations were substantiated in the past three years, and what corrective actions were verified by the state?
2.Given that Type A citations stopped appearing recently, what changed in staffing, training, or oversight that the community attributes to that improvement?
3.With 26 complaint investigations in the past three years alone, what is the community doing to reduce the volume of complaints being filed?

Inspections

Total inspections6

Most recentJun 2026

Type A citations (most severe class)10

Type B citations (administrative)69

Complaints

Investigations completed37

Allegations substantiated21

Type A citations (most severe class)10

Type B citations (administrative)69

Date	Type	Report
Jun 2, 2026	Facility Evaluation	PDF
Jun 2, 2026	Facility Evaluation	PDF
Feb 5, 2026	Facility Evaluation	PDF
Feb 3, 2026	Facility Evaluation	PDF
Feb 3, 2026	Facility Evaluation	PDF
Feb 3, 2026	Facility Evaluation	PDF
Oct 7, 2025	Complaint Investigation	PDF
Oct 7, 2025	Complaint Investigation	PDF
Oct 7, 2025	Facility Evaluation	PDF
Aug 20, 2025	Facility Evaluation	PDF
Aug 20, 2025	Facility Evaluation	PDF
Aug 15, 2025	Complaint Investigation	PDF
Aug 15, 2025	Facility Evaluation	PDF
Aug 7, 2025	Facility Evaluation	PDF
Jul 29, 2025	Facility Evaluation	PDF
Jun 10, 2025	Facility Evaluation	PDF
Jun 6, 2025	Complaint Investigation	PDF
Jun 3, 2025	Complaint Investigation	PDF
Jun 3, 2025	Facility Evaluation	PDF
Apr 10, 2025	Facility Evaluation	PDF
Apr 10, 2025	Facility Evaluation	PDF
Apr 9, 2025	Complaint Investigation	PDF
Mar 13, 2025	Complaint Investigation	PDF
Mar 13, 2025	Complaint Investigation	PDF
Mar 6, 2025	Complaint Investigation	PDF
Mar 6, 2025	Facility Evaluation	PDF
Mar 5, 2025	Complaint Investigation	PDF
Mar 5, 2025	Facility Evaluation	PDF
Mar 5, 2025	Facility Evaluation	PDF
Jan 15, 2025	Complaint Investigation	PDF
Dec 4, 2024	Facility Evaluation	PDF
Nov 26, 2024	Complaint Investigation	PDF
Nov 26, 2024	Complaint Investigation	PDF
Nov 26, 2024	Complaint Investigation	PDF
Nov 26, 2024	Complaint Investigation	PDF
Nov 26, 2024	Complaint Investigation	PDF
Nov 26, 2024	Complaint Investigation	PDF
Nov 26, 2024	Complaint Investigation	PDF
Nov 26, 2024	Complaint Investigation	PDF
Nov 26, 2024	Complaint Investigation	PDF
Nov 26, 2024	Complaint Investigation	PDF
Oct 29, 2024	Complaint Investigation	PDF
Sep 24, 2024	Facility Evaluation	PDF
Sep 6, 2024	Facility Evaluation	PDF
Sep 6, 2024	Facility Evaluation	PDF
Sep 6, 2024	Facility Evaluation	PDF
Aug 9, 2024	Facility Evaluation	PDF
Aug 9, 2024	Facility Evaluation	PDF
Jun 5, 2024	Facility Evaluation	PDF
May 8, 2024	Facility Evaluation	PDF
May 8, 2024	Facility Evaluation	PDF
May 1, 2024	Complaint Investigation	PDF
May 1, 2024	Complaint Investigation	PDF
May 1, 2024	Facility Evaluation	PDF
Apr 11, 2024	Facility Evaluation	PDF
Apr 11, 2024	Facility Evaluation	PDF
Mar 29, 2024	Complaint Investigation	PDF
Mar 29, 2024	Complaint Investigation	PDF
Mar 29, 2024	Facility Evaluation	PDF
Jul 6, 2023	Facility Evaluation	PDF
Jun 21, 2023	Facility Evaluation	PDF
Oct 18, 2022	Complaint Investigation	PDF
May 12, 2022	Facility Evaluation	PDF
Apr 25, 2022	Facility Evaluation	PDF
Jul 16, 2021	Facility Evaluation	PDF
Jul 9, 2021	Complaint Investigation	PDF
Jul 9, 2021	Facility Evaluation	PDF
Jul 8, 2021	Facility Evaluation	PDF
Jun 24, 2021	Complaint Investigation	PDF
Jun 18, 2021	Complaint Investigation	PDF
Jun 18, 2021	Facility Evaluation	PDF

View full record on CDSS website

Pricing

Total monthly costs depend on room type, select services, and the level of care needed.

Private Rooms$6,100/mo

Studios$7,200/mo

1-Bedroom$8,400/mo

Activities & Events

Reviews

Online Reputation

Summarized from reviews published on other websites

Reviews raise clear communication problems at Walnut Creek Willows, and families should press hard on how the community handles phone contact before enrolling.

Worth asking about

Communication — A family member reports the voicemail box is repeatedly full and calls to check on a resident go unanswered despite multiple attempts.
Staff & care — Reviews don't provide enough detail on day-to-day caregiving quality, so families should ask directly about staffing levels and how care needs are monitored.
Financial transparency — There is no information available on pricing structure or fee changes, so this should be confirmed directly with the community during a tour.

The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.

Be the first to share your experience and help other families.

Care Services

Medication management

24-hour supervision

Activities of daily living (ADL) assistance

Diabetes / insulin management

Incontinence care

Non-ambulatory care

Bathing & dressing assistance

Wheelchair accessible

Mobility assistance

Hospice agency partnership

Respite / Short-term care

Dementia care

Dementia-certified staff

What This Community Offers

Furnished units

Emergency call system

Private bathroom

Cable TV

Kitchenette

Air conditioning

Wi-Fi / Internet

Fitness center / Gym

Spa services

Beauty salon / Barber

Game room / Billiards

Movie theater / Media room

Activity room

Art studio / Craft room

Library / Reading room

Housekeeping Included

Laundry service / Dry cleaning

Walking paths

Garden / Courtyard

Outdoor common space

All-day / Flexible meal times

Accommodates special diets

Restaurant-style dining

Professional chef

Scheduled transportation

Family support services

Move-in coordination

Concierge services

Meet the Team

Languages Spoken

EnglishSpanishCantoneseTagalog (Filipino)

Explore the Area

See what's nearby Walnut Creek Willows, including hospitals, pharmacies, and groceries.

Walnut Creek Willows

About Walnut Creek Willows

State Licensing & Compliance

Pricing

Activities & Events

Reviews

Online Reputation

Care Services

Daily Care Services

Specialized Care

Memory Care

What This Community Offers

Amenities

Outdoor Spaces

Dining Options

Transportation

Family & Visitors

Community Services

Meet the Team

Languages Spoken

Explore the Area