Walnut Creek, California
Walnut Creek Willows
Assisted Living · Memory Care
2015 Mt. Diablo Boulevard, Walnut Creek, CA 94596
Walnut Creek Willows in Walnut Creek, California offers assisted living and memory care services across a community of 72 licensed beds.
- Licensed capacity
- 72 residents
Maximum licensed size, not current occupancy.
- Licensed since
- June 2008
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings to review
Complaint investigations · 3 years before our last check
- Type A citations
- 0
- Complaints with substantiated allegations
- 14
AI summary
Walnut Creek Willows has accumulated 10 Type A findings (the state's most severe citation class, covering resident safety or care) over 18 years of operation, but none of those occurred in the past three years, alongside 21 substantiated complaint allegations that do fall within that recent window.
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- Track record — Across more than 18 years of licensure, the community has drawn 10 Type A citations and 69 Type B (administrative) citations, a substantial lifetime tally for a 72-bed assisted living and memory care community.
- Recent 3 years — None of the 10 Type A citations fall within the past three years of dated visits, which suggests the most severe findings cluster earlier in the community's history rather than reflecting current conditions.
- Complaints — 37 complaint investigations have been filed over the licensed period, with 21 substantiated allegations concentrated heavily in the recent three-year window, including a cluster of visits in late 2024 and through 2025 — a volume of complaint activity that outpaces the 6 routine lifetime inspections and warrants direct follow-up.
- Severity — Roughly 40% of all investigated allegations over the community's history were substantiated, a meaningful share that, combined with the ongoing complaint volume, points to an active pattern rather than a closed chapter.
- 1.Which specific categories of allegations were substantiated in the past three years, and what corrective actions were verified by the state?
- 2.Given that Type A citations stopped appearing recently, what changed in staffing, training, or oversight that the community attributes to that improvement?
- 3.With 26 complaint investigations in the past three years alone, what is the community doing to reduce the volume of complaints being filed?
Source: California Department of Social Services (CDSS)
View inspection historyHide inspection history
- License number
- License #75601431
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 6
- Complaint investigation visits
- 37
- Type A citations · most severe class
- 10
- Type B citations · administrative
- 69
- Substantiated allegations
- 21
Available reports · 71
Facility evaluation
Jun 2, 2026
Facility evaluation
Jun 2, 2026
Facility evaluation
Feb 5, 2026
Facility evaluation
Feb 3, 2026
Facility evaluation
Feb 3, 2026
1–5 of 71 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$6,100 / mo
- Private Rooms
- $6,100 / mo
- Studios
- $7,200 / mo
- 1-Bedroom
- $8,400 / mo
Financial Assistance
What is the ALW?
The Assisted Living Waiver is a Medi-Cal program that pays for assisted living care in place of a nursing home. Residents must be on Medi-Cal (no share of cost) and meet a nursing-facility level of care; only communities enrolled with the state can accept it.
Listed as a participating provider by the California Department of Health Care Services (Jan 2026 list).
Care & support
Daily Care Services
9 services
- Medication management
- 24-hour supervision
- Activities of daily living (ADL) assistance
- Diabetes / insulin management
- Incontinence care
- Non-ambulatory care
- Bathing & dressing assistance
- Wheelchair accessible
- Mobility assistance
Specialized Care
3 services
- Hospice agency partnership
- Respite / Short-term care
- Dementia care
Memory Care
1 service
- Dementia-certified staff
Daily life & programs
Spaces & services
Amenities
17 features
- Furnished units
- Emergency call system
- Private bathroom
- Cable TV
- Kitchenette
- Air conditioning
- Wi-Fi / Internet
- Fitness center / Gym
- Spa services
- Beauty salon / Barber
- Game room / Billiards
- Movie theater / Media room
- Activity room
- Art studio / Craft room
- Library / Reading room
- Housekeeping Included
- Laundry service / Dry cleaning
Outdoor Spaces
3 features- Walking paths
- Garden / Courtyard
- Outdoor common space
Dining Options
4 features
- All-day / Flexible meal times
- Accommodates special diets
- Restaurant-style dining
- Professional chef
Transportation
1 feature- Scheduled transportation
Family & Visitors
1 feature- Family support services
Community Services
2 features- Move-in coordination
- Concierge services
Reviews
Online reputation
1.0Average RatingAveraged from 1 review published on other websites
AI review summary
Reviews raise clear communication problems at Walnut Creek Willows, and families should press hard on how the community handles phone contact before enrolling.
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- Communication — A family member reports the voicemail box is repeatedly full and calls to check on a resident go unanswered despite multiple attempts.
- Staff & care — Reviews don't provide enough detail on day-to-day caregiving quality, so families should ask directly about staffing levels and how care needs are monitored.
- Financial transparency — There is no information available on pricing structure or fee changes, so this should be confirmed directly with the community during a tour.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
Languages spoken
Around the neighborhood
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