Walnut Creek, California
The Kensington at Walnut Creek
Assisted Living · Memory Care
1580 Geary Road, Walnut Creek, CA 94597
The Kensington at Walnut Creek in Walnut Creek, California provides assisted living and memory care services across a larger community with 200 licensed beds.
- Licensed capacity
- 200 residents
Maximum licensed size, not current occupancy.
- Licensed since
- August 2023
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings to review
Complaint investigations · 3 years before our last check
- Type A citations
- 0
- Complaints with substantiated allegations
- 3
AI summary
Over 3.2 years of operation, The Kensington at Walnut Creek has accumulated 5 Type A findings (the most severe citation class, tied to resident safety or care) and 25 Type B administrative findings, with complaint investigations outnumbering routine inspections two to one.
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- Track record — With 5 Type A and 25 Type B citations compiled since licensing in August 2023, this is a dense findings history for a relatively short operating period, and it warrants a direct conversation with the community about what drove them.
- Recent 3 years — The 5 Type A citations and the bulk of the Type B findings fall within the licensed period, and since nearly all dated visits occurred in the past three years, these findings should be treated as a current pattern rather than a resolved, historical one.
- Complaints — Six complaint investigations against only 3 routine inspections is a notable ratio, and with a 56% substantiation rate, more than half of investigated allegations were confirmed rather than cleared.
- Operating tenure — At just over 3 years licensed, the community has a limited track record, so this concentration of findings represents a meaningful share of its entire operating history rather than a small blip in a long record.
- 1.Which specific conditions led to the 5 Type A citations, and what corrective actions were taken and verified by the state?
- 2.Of the 5 substantiated allegations, which categories were involved and what changes has the community made since?
- 3.Given that complaint investigations have outpaced routine inspections, what is the community doing proactively to reduce the volume of complaints going forward?
Source: California Department of Social Services (CDSS)
View inspection historyHide inspection history
- License number
- License #079201241
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 3
- Complaint investigation visits
- 6
- Type A citations · most severe class
- 5
- Type B citations · administrative
- 25
- Substantiated allegations
- 5
Available reports · 32
Facility evaluation
Aug 28, 2026
Facility evaluation
Jul 8, 2026
Complaint investigation
Apr 13, 2026
Facility evaluation
Feb 17, 2026
Facility evaluation
Dec 18, 2025
1–5 of 32 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$7,000 / mo
- 1-Bedroom
- $7,000 / mo
- 2-Bedroom
- $11,000 / mo
Memory CareStarting at$11,000 / mo
- Shared Rooms
- $11,000 / mo
Care & support
Daily Care Services
9 services
- Medication management
- 24-hour supervision
- Diabetes / insulin management
- Incontinence care
- Non-ambulatory care
- Activities of daily living (ADL) assistance
- Bathing & dressing assistance
- Wheelchair accessible
- Mobility assistance
Specialized Care
4 services
- Hospice agency partnership
- Respite / Short-term care
- Dementia care
- Cognitive learning center
Memory Care
2 services
- Dementia-certified staff
- Specialized memory care activities
Daily life & programs
Spaces & services
Amenities
21 features
- Furnished units
- Emergency call system
- Pet Friendly
- Private bathroom
- Cable TV
- Kitchenette
- Air conditioning
- Wi-Fi / Internet
- Beauty salon / Barber
- Fireplace / Common fireplace
- Piano / Music room
- Game room / Billiards
- Movie theater / Media room
- Activity room
- Art studio / Craft room
- Library / Reading room
- Fitness center / Gym
- Spa services
- Housekeeping Included
- Laundry service / Dry cleaning
- Café / Bistro
Outdoor Spaces
7 features
- Walking paths
- Garden / Courtyard
- Patio seating areas
- Outdoor common space
- Putting green / Golf
- BBQ / Grill area
- Raised garden beds
Dining Options
11 features
- Restaurant-style dining
- Professional chef
- Vegetarian/Vegan Options
- Private Dining Room
- International cuisine
- Room service
- Kosher meals available
- All-day / Flexible meal times
- Locally-inspired cuisine
- Accommodates special diets
- Altered-texture food options
Transportation
2 features- Scheduled transportation
- Personal Vehicle Parking
Family & Visitors
2 features- Family support services
- Guest meals available
Community Services
2 features- Move-in coordination
- Concierge services
Reviews
Online reputation
4.7Average RatingAveraged from 61 reviews published on other websites
AI review summary
Most families praise attentive staff, rich activities, and strong dining, but a serious 2022 care-and-safety lapse and recurring communication complaints warrant direct questions on a tour.
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- Staff & care — Reviewers repeatedly describe caregivers as warm, attentive, and genuinely committed to residents' wellbeing, including specialized dementia training that families say translates into compassionate, person-centered care.
- Activities — Families consistently highlight a packed calendar well beyond bingo, including art, lectures, gardening, bridge, and outings that keep residents socially engaged.
- Dining — The food and dining experience are frequently called very good, with varied options ranging from elegant sit-down meals to bistro and patio dining.
- Atmosphere & grounds — Reviewers describe a beautiful, well-maintained community with elegant common areas, manicured gardens, and a welcoming lobby and library.
- Cleanliness & maintenance — Multiple reviews note the community is kept clean and well managed, with ongoing upgrades like new carpets and paint.
- Staff & care — A serious past incident involving delayed cleanup, medication and incontinence oversight failures, and an unresolved director response suggests families should ask specifically about current care protocols and oversight for residents with dementia.
- Communication — Some reviewers mention inconsistent communication between staff and family, including admin issues like broken fax and phone systems affecting medical orders, so it's worth confirming how the community handles routine updates today.
- Value & pricing — A few reviewers note the community is on the pricier side, so families should clarify current costs and how fees change as care needs increase.
- Atmosphere & grounds — One visitor found the facility's large size disorienting, so touring the specific floor plan and unit location for a loved one is worth doing in person.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
Languages spoken
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