Victorville, California
Sterling Inn
Assisted Living · Independent Living
17738 Francesca Road, Victorville, CA 92395
Sterling Inn in Victorville, California provides assisted living and independent living for a larger community with 185 licensed beds.
- Licensed capacity
- 185 residents
Maximum licensed size, not current occupancy.
- Licensed since
- November 2007
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
No recent serious complaint findings
Complaint investigations · 3 years before our last check
- Type A citations
- 0
- Complaints with substantiated allegations
- 0
AI summary
Sterling Inn has operated for nearly 19 years without a single Type A citation, the state's most severe class tied to resident safety and care, while accumulating 6 administrative (Type B) findings over that full period.
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- Track record — Across 18.7 years of operation, Sterling Inn has never received a Type A citation, and the 6 Type B (administrative) findings reflect paperwork or procedural issues rather than safety concerns.
- Recent 3 years — The three most recent inspections (2023-2025) show zero citations of any kind and zero substantiated allegations, indicating a clean and stable recent trajectory.
- Complaints — Of the 14 allegations investigated over the community's history, 4 were substantiated (about 27%), with the most recent substantiated allegation dating to before the current 3-year window.
- Operating tenure — Nearly two decades of continuous licensure with no severe citations gives this record considerably more weight than a newer community could offer.
Source: California Department of Social Services (CDSS)
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- License number
- License #366413246
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 4
- Complaint investigation visits
- 9
- Type A citations · most severe class
- 0
- Type B citations · administrative
- 6
- Substantiated allegations
- 4
Available reports · 6
Facility evaluation
Dec 11, 2025
Facility evaluation
Nov 15, 2024
Facility evaluation
Dec 19, 2023
Facility evaluation
Jan 3, 2023
Complaint investigation
Dec 28, 2022
1–5 of 6 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Starting at $5,840 / month
Contact our team for room options and a personalized quote.
Care & support
Daily Care Services
9 services
- Activities of daily living (ADL) assistance
- Medication management
- Bathing & dressing assistance
- 24-hour supervision
- Diabetes / insulin management
- Incontinence care
- Non-ambulatory care
- Mobility assistance
- Wheelchair accessible
Specialized Care
2 services
- Respite / Short-term care
- Dementia care
Daily life & programs
Spaces & services
Amenities
21 features
- Furnished units
- Emergency call system
- Private bathroom
- Cable TV
- Kitchenette
- Air conditioning
- Wi-Fi / Internet
- Fitness center / Gym
- Spa services
- Fireplace / Common fireplace
- Game room / Billiards
- Movie theater / Media room
- Activity room
- Art studio / Craft room
- Library / Reading room
- Housekeeping Included
- Laundry service / Dry cleaning
- Pet Friendly
- Beauty salon / Barber
- Piano / Music room
- Café / Bistro
Outdoor Spaces
6 features
- Walking paths
- Garden / Courtyard
- Outdoor common space
- BBQ / Grill area
- Patio seating areas
- Raised garden beds
Dining Options
9 features
- Room service
- All-day / Flexible meal times
- Accommodates special diets
- Altered-texture food options
- Restaurant-style dining
- Professional chef
- Vegetarian/Vegan Options
- Private Dining Room
- International cuisine
Transportation
2 features- Scheduled transportation
- Personal Vehicle Parking
Family & Visitors
2 features- Family support services
- Guest meals available
Community Services
3 features- Move-in coordination
- Concierge services
- Grocery shopping & errands
Reviews
Online reputation
4.4Average RatingAveraged from 133 reviews published on other websites
AI review summary
Sterling Inn is widely praised for warm, attentive staff and a beautiful, well-run community, though families should ask about pricing increases and how care needs are handled during leadership or staffing transitions.
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- Staff & care — Reviewers overwhelmingly describe staff and nurses as friendly, compassionate, and attentive, often knowing residents and families by name.
- Atmosphere & grounds — Many families call the community beautiful, clean, and welcoming, comparing it favorably to a hotel or country club.
- Activities — Residents consistently enjoy a robust activities calendar including bingo, cards, outings, and social events that keep them engaged.
- Dining — The food is frequently praised as restaurant-quality and varied, with many noting it exceeded their expectations.
- Communication — Several families highlight that staff proactively update them on their loved one's status and are responsive to concerns.
- Value & pricing — A recurring theme is that Sterling Inn is expensive, with some noting rent increases and added costs for services like medication assistance or laundry.
- Staff & care — A few reviews mention management turnover and inconsistent staffing during transitions, so families should ask how leadership changes have affected day-to-day care recently.
- Communication — Isolated reports describe unprofessional or rude behavior from specific staff and slower response times as care needs increased, worth clarifying on a tour.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
Languages spoken
Around the neighborhood
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Senior Places is not affiliated with, endorsed by, or operated by Sterling Inn. This profile was compiled from publicly available sources and has not been verified or approved by the community. Pricing, availability, and services may have changed.
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