Victorville, California
Knolls West Assisted Living
Assisted Living
16890 Green Tree Boulevard, Victorville, CA 92395
Knolls West Assisted Living in Victorville provides assisted living care for seniors who need support with daily activities.
- Licensed capacity
- 64 residents
Maximum licensed size, not current occupancy.
- Licensed since
- June 2015
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
State record available
Complaint investigations · 3 years before our last check
- Type A citations
- 0
- Complaints with substantiated allegations
- 1
AI summary
Knolls West Assisted Living shows one Type A finding across more than 11 years of operation, with no Type A citations in the past three years and a steady inspection presence throughout its history.
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- Track record — Over 11 years of licensure, the community has accumulated a single Type A citation (the state's most severe class, tied to resident safety or care) and four Type B citations (administrative issues like paperwork or posting gaps), a light footprint for a 64-bed community of this tenure.
- Recent 3 years — The last three years of dated inspections and complaint visits show zero Type A citations and only one Type B finding, indicating the record has stayed clean or improved on the most serious dimension recently.
- Complaints — Ten complaint investigations have been logged over the licensed period against five inspections, and of the allegations investigated, 2 were substantiated, with roughly 7% of all investigated allegations substantiated overall, one of which falls within the past three years.
- Operating tenure — More than 11 years of continuous licensure with regular inspection cycles gives this record a reasonably strong basis for confidence, as the community has been observed repeatedly over time rather than just once or twice.
Source: California Department of Social Services (CDSS)
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- License number
- License #366426335
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 5
- Complaint investigation visits
- 10
- Type A citations · most severe class
- 1
- Type B citations · administrative
- 4
- Substantiated allegations
- 2
Available reports · 14
Facility evaluation
May 4, 2026
Facility evaluation
May 4, 2026
Complaint investigation
Apr 13, 2026
Complaint investigation
Feb 23, 2026
Complaint investigation
Dec 17, 2025
1–5 of 14 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Starting at $5,790 / month
Contact our team for room options and a personalized quote.
Care & support
Daily Care Services
9 services
- Medication management
- Bathing & dressing assistance
- 24-hour supervision
- Activities of daily living (ADL) assistance
- Mobility assistance
- Non-ambulatory care
- Wheelchair accessible
- Incontinence care
- Diabetes / insulin management
Daily life & programs
Spaces & services
Amenities
16 features
- Furnished units
- Emergency call system
- Housekeeping Included
- Private bathroom
- Cable TV
- Kitchenette
- Air conditioning
- Wi-Fi / Internet
- Fitness center / Gym
- Spa services
- Game room / Billiards
- Movie theater / Media room
- Activity room
- Art studio / Craft room
- Library / Reading room
- Laundry service / Dry cleaning
Outdoor Spaces
3 features- Walking paths
- Garden / Courtyard
- Outdoor common space
Dining Options
4 features
- All-day / Flexible meal times
- Accommodates special diets
- Restaurant-style dining
- Professional chef
Transportation
1 feature- Scheduled transportation
Family & Visitors
1 feature- Family support services
Community Services
2 features- Move-in coordination
- Concierge services
Reviews
Online reputation
3.5Average RatingAveraged from 10 reviews published on other websites
AI review summary
Reviews are sharply mixed, with praise for caring, committed staff alongside serious and repeated concerns about understaffing, neglect, and cleanliness that families should investigate closely.
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- Staff & care — Several reviewers describe staff and nurses as genuinely committed and good at what they do, going beyond a typical job to encourage residents through therapy.
- Dining — One family highlighted that meals were a highlight their loved one looked forward to daily, though other reviewers described the food far less favorably.
- Activities — Multiple reviewers note that activities and rehab exercises were offered and that residents who participated seemed to enjoy them.
- Staff & care — Several reviews describe understaffing leading to slow response times, call bells going unanswered for hours, and residents left unattended for long stretches, so families should ask about current staffing ratios.
- Cleanliness & maintenance — Reports range from the building being old and dark to explicitly dirty, so a firsthand tour to assess current conditions is recommended.
- Daily life & dignity — There are serious allegations of neglect, including untreated bed sores and staples left in a resident for months, which families should raise directly with current management and verify against recent inspection records.
- Communication — Multiple accounts describe difficulty reaching staff, unreturned calls, and unresponsive administration, so ask about protocols for family communication and complaint resolution.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
Languages spoken
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