Knolls West Assisted Living

Knolls West Assisted Living has operated for more than a decade with a mixed compliance record that includes both serious and administrative findings. Over the licensed period, the community received one Type A citation (serious violation affecting resident safety or care) and four Type B citations (administrative or non-serious findings related to paperwork, posting, or minor procedure gaps), along with two substantiated allegations out of 30 total complaints investigated. The community has faced more complaint investigations than routine inspections, with roughly 7% of investigated allegations substantiated versus unfounded. While the recent three-year period shows no Type A citations, two allegations were substantiated during this timeframe, indicating ongoing compliance concerns. Families should ask the community which categories of allegations were substantiated and what corrective actions were taken and verified, particularly given the pattern of complaints relative to the facility's size and the recent substantiated findings.