Van Nuys, California
The Gardens At Park Balboa
Assisted Living · Memory Care · Independent Living
7046 Kester Avenue, Van Nuys, CA 91405
The Gardens at Park Balboa is a senior living community in Van Nuys, CA offering assisted living, memory care, and respite care, with an adult day program for seniors not yet ready for full-time placement.
- Licensed capacity
- 120 residents
Maximum licensed size, not current occupancy.
- Licensed since
- September 1999
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings to review
Complaint investigations · 3 years before our last check
- Type A citations
- 1
- Complaints with substantiated allegations
- 2
AI summary
Over nearly 27 years of operation, The Gardens At Park Balboa has accumulated 10 Type A findings (the state's most severe citation class, involving resident safety or care), with 1 of those occurring within the past three years alongside 2 substantiated allegations.
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- Track record — The lifetime total of 10 Type A and 6 Type B (administrative) citations across 26.9 years of licensure points to a pattern of recurring findings rather than an isolated event, though the pace has slowed markedly in recent years.
- Recent 3 years — Of the 5 inspections and 8 complaint investigations conducted in the past three years, only 1 Type A and 1 Type B citation resulted, suggesting the recent trajectory is considerably steadier than the full licensed history.
- Complaints — Complaint investigations (21 lifetime) far outnumber routine inspections (5 lifetime), and 6 of those investigated allegations were substantiated versus 26 unsubstantiated, a roughly 19% substantiation rate worth understanding in context.
- Operating tenure — Nearly 27 years of continuous licensure gives this record a large amount of history to draw on, which cuts both ways: it means more opportunities for findings to surface, but also more data points to judge the recent improvement against.
- 1.Can you walk through what led to the 10 Type A findings over the community's history, and which ones happened most recently?
- 2.What corrective actions were taken for the 2 substantiated allegations from the past three years, and how were they verified as resolved?
- 3.Given that complaint investigations here are far more frequent than routine inspections, what categories of complaints tend to come up, and how does the community track and respond to them?
Source: California Department of Social Services (CDSS)
View inspection historyHide inspection history
- License number
- License #197602434
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 5
- Complaint investigation visits
- 21
- Type A citations · most severe class
- 10
- Type B citations · administrative
- 6
- Substantiated allegations
- 6
Available reports · 29
Complaint investigation
Feb 23, 2026
Facility evaluation
Oct 2, 2025
Facility evaluation
Sep 22, 2025
Complaint investigation
Jul 1, 2025
Complaint investigation
May 28, 2025
1–5 of 29 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$3,400 / mo
- Shared Rooms
- $3,400 / mo
- 1-Bedroom
- $3,400 / mo
- Private Rooms
- $4,100 / mo
Care & support
Daily Care Services
9 services
- Medication management
- 24-hour supervision
- Diabetes / insulin management
- Incontinence care
- Non-ambulatory care
- Activities of daily living (ADL) assistance
- Bathing & dressing assistance
- Wheelchair accessible
- Mobility assistance
Specialized Care
3 services
- Respite / Short-term care
- Dementia care
- Cognitive learning center
Memory Care
2 services
- Dementia-certified staff
- Specialized memory care activities
Daily life & programs
Spaces & services
Amenities
19 features
- Furnished units
- Emergency call system
- Private bathroom
- Cable TV
- Kitchenette
- Air conditioning
- Wi-Fi / Internet
- Fitness center / Gym
- Spa services
- Game room / Billiards
- Movie theater / Media room
- Activity room
- Art studio / Craft room
- Library / Reading room
- Housekeeping Included
- Laundry service / Dry cleaning
- Pet Friendly
- Beauty salon / Barber
- Café / Bistro
Outdoor Spaces
5 features
- Walking paths
- Garden / Courtyard
- Outdoor common space
- BBQ / Grill area
- Patio seating areas
Dining Options
10 features
- Restaurant-style dining
- Professional chef
- Vegetarian/Vegan Options
- Private Dining Room
- International cuisine
- Room service
- Kosher meals available
- All-day / Flexible meal times
- Locally-inspired cuisine
- Accommodates special diets
Transportation
2 features- Scheduled transportation
- Personal Vehicle Parking
Family & Visitors
2 features- Family support services
- Guest meals available
Community Services
3 features- Move-in coordination
- Concierge services
- Grocery shopping & errands
Reviews
Online reputation
3.0Average RatingAveraged from 99 reviews published on other websites
AI review summary
Families and residents consistently praise the food, friendly staff, and warm community feel, though communication and call-button response times are worth confirming.
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- Dining — Reviewers overwhelmingly rave about the food quality, variety, and attentive servers, often citing this as the community's biggest highlight.
- Staff & care — Caregivers, front desk staff, and management are repeatedly described as warm, patient, and genuinely caring, with many residents saying staff feel like family.
- Atmosphere & grounds — The lush gardens, clean grounds, and welcoming exterior are frequently mentioned as making the community feel like home.
- Activities — Residents enjoy a steady lineup of activities like bingo, volleyball, walking club, and happy hour, though a few wish for more variety or better timing.
- Value & pricing — Several families note the pricing is fair and transparent compared to other communities, with fewer surprise fees.
- Communication — Multiple families describe difficulty getting timely updates from staff, including delays in being notified about supply needs or maintenance issues.
- Staff & care — A few reviewers report slow response times to call buttons or emergencies, including one resident who waited 45 minutes after a fall, so it's worth asking about staffing levels and response protocols, especially overnight.
- Cleanliness & maintenance — Some reviewers note the building is older and could use updates, so it's worth touring to assess current maintenance and room conditions.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
Languages spoken
Around the neighborhood
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