Courtyard Plaza

Courtyard Plaza has operated for more than 24 years with a mixed compliance record that shows significant improvement in recent years. Over the licensed period, the community received 6 Type A citations (serious violations affecting resident safety or care) and 10 Type B citations (administrative or non-serious findings), along with 2 substantiated allegations from the 32 complaint investigations conducted. However, the recent trajectory is notably stronger — no Type A citations have been issued in the past three years, with only 1 Type B citation and 1 substantiated allegation during this period despite continued regulatory oversight including multiple inspections covering medication management and resident care plans. The pattern of complaint investigations significantly outnumbering routine inspections reflects active regulatory attention, though roughly 3% of investigated allegations were substantiated versus unfounded. Ask the community what specific corrective actions were taken to address the substantiated allegation from the recent period and how they have maintained the improved compliance record. The long operating history combined with the cleaner recent record suggests the community has addressed earlier compliance challenges.