The Highlands Care Home III

The Highlands Care Home III has accumulated concerning compliance findings over its 28-year operating history, including four Type A citations (serious violations affecting resident safety or care) and five Type B citations (administrative or non-serious findings). The community also has one substantiated allegation from a complaint investigation, and notably, 100% of investigated allegations were substantiated rather than unfounded. Most concerning, the recent record shows active issues rather than improvement — the community received a Type A citation as recently as March 2024 during a complaint investigation that also resulted in a substantiated allegation. For a small 6-bed facility, this pattern of serious violations spanning both routine inspections and complaint-driven visits suggests ongoing challenges with core areas like resident care plans and life safety requirements that state inspectors routinely monitor. Families should ask the community specifically what the substantiated allegation involved, what corrective actions were implemented and verified by the state, and how they've addressed the underlying issues that led to the Type A citations. The community's long operating tenure demonstrates stability, but the recent serious finding indicates families should thoroughly investigate current care practices and safety protocols.