Union City, California
Pacifica Senior Living Union City
Assisted Living · Memory Care
33883 Alvarado-Niles Road, Union City, CA 94587
Alvarado Senior Living provides Assisted Living and Memory Care in Union City, California, with 24-hour staffing and personalized care plans.
- Licensed capacity
- 110 residents
Maximum licensed size, not current occupancy.
- Licensed since
- July 2014
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings to review
Complaint investigations · 3 years before our last check
- Type A citations
- 1
- Complaints with substantiated allegations
- 7
AI summary
Over 12 years of operation, this community has accumulated 15 Type A findings (the state's most severe citation class, tied to resident safety or care) and 21 Type B administrative findings, with 1 Type A finding occurring within the past three years alongside a heavy volume of complaint activity.
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- Track record — The lifetime total of 15 Type A and 21 Type B citations across 12 years of licensure represents a substantial accumulation of findings for a single community, well above what is typical for a home of this size.
- Recent 3 years — The recent slice shows 1 Type A citation and 6 Type B citations from complaint-driven visits, along with 6 substantiated allegations, indicating that concerns have continued in the recent period rather than resolving.
- Complaints — Complaint investigations (32 lifetime, 14 in the past three years) far outnumber routine inspections, and 13 of the 32 lifetime allegations were substantiated, a roughly 21% substantiation rate, meaning most investigated complaints did not confirm the allegation but a meaningful share did.
- Operating tenure — Licensed since 2014, this is a long-operating 110-bed community, so the volume of findings reflects over a decade of scale and activity rather than a short or unproven track record.
- 1.Which categories of allegations were substantiated in the past three years, and what corrective actions were taken and verified by the state?
- 2.Can staff walk through what led to the most recent Type A citation and what specific changes were made afterward?
- 3.Given the high number of complaint investigations relative to routine inspections, what is driving the volume of complaints, and how does the community track and respond to them internally?
Source: California Department of Social Services (CDSS)
View inspection historyHide inspection history
- License number
- License #19200509
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 4
- Complaint investigation visits
- 32
- Type A citations · most severe class
- 15
- Type B citations · administrative
- 21
- Substantiated allegations
- 13
Available reports · 44
Complaint investigation
Apr 14, 2026
Complaint investigation
Apr 9, 2026
Complaint investigation
Jul 14, 2025
Facility evaluation
Jul 14, 2025
Complaint investigation
May 29, 2025
1–5 of 44 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$3,150 / mo
- Shared Rooms
- $3,150 / mo
- 1-Bedroom
- $3,750 / mo
- Studios
- $3,950 / mo
Memory CareStarting at$4,050 / mo
- Shared Rooms
- $4,050 / mo
- Private Rooms
- $4,050 / mo
Care & support
Daily Care Services
8 services
- Medication management
- 24-hour supervision
- Mobility assistance
- Incontinence care
- Non-ambulatory care
- Activities of daily living (ADL) assistance
- Bathing & dressing assistance
- Wheelchair accessible
Specialized Care
2 services
- Respite / Short-term care
- Dementia care
Memory Care
2 services
- Dementia-certified staff
- Specialized memory care activities
Daily life & programs
Spaces & services
Amenities
20 features
- Furnished units
- Emergency call system
- Pet Friendly
- Private bathroom
- Cable TV
- Kitchenette
- Air conditioning
- Wi-Fi / Internet
- Spa services
- Beauty salon / Barber
- Fireplace / Common fireplace
- Game room / Billiards
- Piano / Music room
- Movie theater / Media room
- Activity room
- Art studio / Craft room
- Library / Reading room
- Fitness center / Gym
- Housekeeping Included
- Laundry service / Dry cleaning
Outdoor Spaces
5 features
- Walking paths
- Garden / Courtyard
- Patio seating areas
- Outdoor common space
- BBQ / Grill area
Dining Options
5 features
- All-day / Flexible meal times
- Accommodates special diets
- Restaurant-style dining
- Professional chef
- Vegetarian/Vegan Options
Transportation
1 feature- Scheduled transportation
Family & Visitors
1 feature- Family support services
Community Services
3 features- Move-in coordination
- Concierge services
- Grocery shopping & errands
Reviews
Online reputation
4.3Average RatingAveraged from 33 reviews published on other websites
AI review summary
Some families praise attentive staff and a clean, welcoming setting, but others report serious safety lapses and inconsistent care, so this community warrants careful, specific vetting before moving in.
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- Staff & care — Several reviewers single out specific staff members, like Tristan Reyes and Bernadette Bender, for being professional, kind, and genuinely helpful.
- Cleanliness & maintenance — Many families describe the community as clean and well-maintained.
- Value & pricing — A number of reviewers note that pricing is reasonable compared to other options they considered.
- Activities — Reviewers frequently mention a good variety of activities offered to residents.
- Atmosphere & grounds — Some families describe a friendly atmosphere and note noticeable improvements since new management took over.
- Staff & care — Ask about staff turnover, especially in management, since some reviewers link it to inconsistent care and communication breakdowns.
- Daily life & dignity — A few reviewers describe serious incidents such as residents left unattended, poor hygiene, and slow caregiver response times, so ask how staffing ratios and monitoring work in practice.
- Communication — Confirm how the community handles family updates and incident reporting, as some reviews describe gaps in communication during care issues.
- Financial transparency — Ask for a clear breakdown of fees and how costs may rise over time, since some families report unexpected charges.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
Languages spoken
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