Pacifica Senior Living Union City

33883 Alvarado-Niles Road, Union City, CA 94587

Assisted LivingMemory Care

Accepting Residents

About Pacifica Senior Living Union City

Accepting

Pacifica Senior Living Union City in Union City, California offers assisted living and memory care services...

License #

19200509

Status

Licensed

Licensed Capacity

110 beds

Licensed Since

Jul 2014

AI Summary

Over 12 years of operation, this community has accumulated 15 Type A findings (the state's most severe citation class, tied to resident safety or care) and 21 Type B administrative findings, with 1 Type A finding occurring within the past three years alongside a heavy volume of complaint activity.

Track record — The lifetime total of 15 Type A and 21 Type B citations across 12 years of licensure represents a substantial accumulation of findings for a single community, well above what is typical for a home of this size.
Recent 3 years — The recent slice shows 1 Type A citation and 6 Type B citations from complaint-driven visits, along with 6 substantiated allegations, indicating that concerns have continued in the recent period rather than resolving.
Complaints — Complaint investigations (32 lifetime, 14 in the past three years) far outnumber routine inspections, and 13 of the 32 lifetime allegations were substantiated, a roughly 21% substantiation rate, meaning most investigated complaints did not confirm the allegation but a meaningful share did.
Operating tenure — Licensed since 2014, this is a long-operating 110-bed community, so the volume of findings reflects over a decade of scale and activity rather than a short or unproven track record.

Ask the community

1.Which categories of allegations were substantiated in the past three years, and what corrective actions were taken and verified by the state?
2.Can staff walk through what led to the most recent Type A citation and what specific changes were made afterward?
3.Given the high number of complaint investigations relative to routine inspections, what is driving the volume of complaints, and how does the community track and respond to them internally?

Inspections

Total inspections4

Most recentJul 2025

Type A citations (most severe class)15

Type B citations (administrative)21

Complaints

Investigations completed32

Allegations substantiated13

Type A citations (most severe class)15

Type B citations (administrative)21

Date	Type	Report
Apr 14, 2026	Complaint Investigation	PDF
Apr 9, 2026	Complaint Investigation	PDF
Jul 14, 2025	Complaint Investigation	PDF
Jul 14, 2025	Facility Evaluation	PDF
May 29, 2025	Complaint Investigation	PDF
Apr 24, 2025	Complaint Investigation	PDF
Jan 16, 2025	Complaint Investigation	PDF
Jan 9, 2025	Complaint Investigation	PDF
Jan 9, 2025	Facility Evaluation	PDF
Dec 9, 2024	Complaint Investigation	PDF
Dec 6, 2024	Complaint Investigation	PDF
Oct 21, 2024	Facility Evaluation	PDF
Oct 1, 2024	Facility Evaluation	PDF
Oct 1, 2024	Facility Evaluation	PDF
Aug 23, 2024	Complaint Investigation	PDF
Jul 31, 2024	Complaint Investigation	PDF
Jul 25, 2024	Facility Evaluation	PDF
Jul 25, 2024	Facility Evaluation	PDF
Jul 25, 2024	Facility Evaluation	PDF
Jun 17, 2024	Facility Evaluation	PDF
Jan 27, 2024	Facility Evaluation	PDF
Dec 11, 2023	Complaint Investigation	PDF
Dec 6, 2023	Facility Evaluation	PDF
Nov 28, 2023	Complaint Investigation	PDF
Nov 28, 2023	Facility Evaluation	PDF
Oct 23, 2023	Complaint Investigation	PDF
Oct 4, 2023	Facility Evaluation	PDF
Jul 20, 2023	Complaint Investigation	PDF
Jul 19, 2023	Complaint Investigation	PDF
Jul 19, 2023	Facility Evaluation	PDF
May 4, 2023	Complaint Investigation	PDF
May 4, 2023	Complaint Investigation	PDF
May 4, 2023	Facility Evaluation	PDF
May 1, 2023	Complaint Investigation	PDF
Feb 13, 2023	Facility Evaluation	PDF
Feb 2, 2023	Complaint Investigation	PDF
Dec 8, 2022	Facility Evaluation	PDF
May 26, 2022	Facility Evaluation	PDF
Apr 28, 2022	Complaint Investigation	PDF
Apr 28, 2022	Facility Evaluation	PDF
Feb 17, 2022	Complaint Investigation	PDF
Feb 17, 2022	Facility Evaluation	PDF
Aug 16, 2021	Facility Evaluation	PDF
Jun 30, 2021	Facility Evaluation	PDF

View full record on CDSS website

Pricing

Total monthly costs depend on room type, select services, and the level of care needed.

Shared Rooms$3,150/mo

1-Bedroom$3,750/mo

Studios$3,950/mo

Shared Rooms$4,050/mo

Private Rooms$4,050/mo

Activities & Events

Reviews

Online Reputation

Summarized from reviews published on other websites

Some families praise attentive staff and a clean, welcoming setting, but others report serious safety lapses and inconsistent care, so this community warrants careful, specific vetting before moving in.

What reviewers praise

Staff & care — Several reviewers single out specific staff members, like Tristan Reyes and Bernadette Bender, for being professional, kind, and genuinely helpful.
Cleanliness & maintenance — Many families describe the community as clean and well-maintained.
Value & pricing — A number of reviewers note that pricing is reasonable compared to other options they considered.
Activities — Reviewers frequently mention a good variety of activities offered to residents.
Atmosphere & grounds — Some families describe a friendly atmosphere and note noticeable improvements since new management took over.

Worth asking about

Staff & care — Ask about staff turnover, especially in management, since some reviewers link it to inconsistent care and communication breakdowns.
Daily life & dignity — A few reviewers describe serious incidents such as residents left unattended, poor hygiene, and slow caregiver response times, so ask how staffing ratios and monitoring work in practice.
Communication — Confirm how the community handles family updates and incident reporting, as some reviews describe gaps in communication during care issues.
Financial transparency — Ask for a clear breakdown of fees and how costs may rise over time, since some families report unexpected charges.

The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.

Be the first to share your experience and help other families.

Care Services

Medication management

24-hour supervision

Mobility assistance

Incontinence care

Non-ambulatory care

Activities of daily living (ADL) assistance

Bathing & dressing assistance

Wheelchair accessible

Respite / Short-term care

Dementia care

Dementia-certified staff

Specialized memory care activities

What This Community Offers

Furnished units

Emergency call system

Pet Friendly

Private bathroom

Cable TV

Kitchenette

Air conditioning

Wi-Fi / Internet

Spa services

Beauty salon / Barber

Fireplace / Common fireplace

Game room / Billiards

Piano / Music room

Movie theater / Media room

Activity room

Art studio / Craft room

Library / Reading room

Fitness center / Gym

Housekeeping Included

Laundry service / Dry cleaning

Walking paths

Garden / Courtyard

Patio seating areas

Outdoor common space

BBQ / Grill area

All-day / Flexible meal times

Accommodates special diets

Restaurant-style dining

Professional chef

Vegetarian/Vegan Options

Scheduled transportation

Family support services

Move-in coordination

Concierge services

Meet the Team

Languages Spoken

EnglishSpanishCantoneseMandarinTagalog (Filipino)

Explore the Area

See what's nearby Pacifica Senior Living Union City, including hospitals, pharmacies, and groceries.

Pacifica Senior Living Union City

About Pacifica Senior Living Union City

State Licensing & Compliance

Pricing

Activities & Events

Reviews

Online Reputation

Care Services

Daily Care Services

Specialized Care

Memory Care

What This Community Offers

Amenities

Outdoor Spaces

Dining Options

Transportation

Family & Visitors

Community Services

Meet the Team

Languages Spoken

Explore the Area