Thousand Oaks, California
Sage Mountain Senior Living
Assisted Living · Memory Care
3499 Grande Vista Drive, Thousand Oaks, CA 91320
Sage Mountain Senior Living in Thousand Oaks, California offers assisted living and memory care to a larger community with 145 licensed beds.
- Licensed capacity
- 145 residents
Maximum licensed size, not current occupancy.
- Licensed since
- November 2018
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings to review
Complaint investigations · 3 years before our last check
- Type A citations
- 12
- Complaints with substantiated allegations
- 11
AI summary
Sage Mountain has accumulated 31 Type A findings — the state's most severe citation class, tied to resident safety or care — over 7.8 years of licensure, with 12 of those occurring within just the past three years alongside a high volume of complaint activity.
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- Track record — Across the full licensed period the community has drawn 31 Type A and 25 Type B (administrative) citations, a volume that stands out for a community of this size and licensed tenure.
- Recent 3 years — The recent slice shows 12 Type A and 18 Type B citations from just 14 complaint investigations, indicating the pattern is active rather than historical.
- Complaints — Complaint investigations (53 lifetime) far outnumber routine inspections (5 lifetime), and of the 89 allegations investigated, 34 were substantiated — a substantiation rate of about 38%, with zero allegations found unfounded.
- Operating tenure — Nearly 8 years of licensure and 21 dated inspection/complaint visits in the last 3 years alone provide a substantial track record, so this pattern reflects a sustained trend rather than a data gap.
- 1.Which categories of allegations were substantiated in the past three years, and what corrective actions were taken and verified by the state?
- 2.What specific changes has the community made in response to the Type A citations issued in 2024 and 2025?
- 3.Can the community walk through its current staffing, care planning, and safety protocols in the areas most frequently cited?
Source: California Department of Social Services (CDSS)
View inspection historyHide inspection history
- License number
- License #565802462
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 5
- Complaint investigation visits
- 53
- Type A citations · most severe class
- 31
- Type B citations · administrative
- 25
- Substantiated allegations
- 34
Available reports · 70
Facility evaluation
Feb 5, 2026
Complaint investigation
Dec 18, 2025
Facility evaluation
Nov 20, 2025
Facility evaluation
Oct 27, 2025
Complaint investigation
Oct 21, 2025
1–5 of 70 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$5,330 / mo
- Private Rooms
- $5,330 / mo
- Studios
- $5,700 / mo
- 1-Bedroom
- $6,700 / mo
Care & support
Daily Care Services
9 services
- Medication management
- 24-hour supervision
- Diabetes / insulin management
- Incontinence care
- Non-ambulatory care
- Activities of daily living (ADL) assistance
- Bathing & dressing assistance
- Wheelchair accessible
- Mobility assistance
Specialized Care
3 services
- Respite / Short-term care
- Dementia care
- Cognitive learning center
Memory Care
2 services
- Dementia-certified staff
- Specialized memory care activities
Daily life & programs
Spaces & services
Amenities
21 features
- Furnished units
- Emergency call system
- Private bathroom
- Cable TV
- Kitchenette
- Air conditioning
- Wi-Fi / Internet
- Fitness center / Gym
- Spa services
- Game room / Billiards
- Movie theater / Media room
- Activity room
- Art studio / Craft room
- Library / Reading room
- Housekeeping Included
- Laundry service / Dry cleaning
- Pet Friendly
- Fireplace / Common fireplace
- Beauty salon / Barber
- Piano / Music room
- Café / Bistro
Outdoor Spaces
6 features
- Walking paths
- Garden / Courtyard
- Outdoor common space
- BBQ / Grill area
- Patio seating areas
- Raised garden beds
Dining Options
9 features
- Room service
- All-day / Flexible meal times
- Accommodates special diets
- Altered-texture food options
- Restaurant-style dining
- Professional chef
- Vegetarian/Vegan Options
- Private Dining Room
- International cuisine
Transportation
2 features- Scheduled transportation
- Personal Vehicle Parking
Family & Visitors
2 features- Family support services
- Guest meals available
Community Services
3 features- Move-in coordination
- Concierge services
- Grocery shopping & errands
Reviews
Online reputation
5.0Average RatingAveraged from 24 reviews published on other websites
AI review summary
Sage Mountain wins praise for its beautiful setting and caring frontline staff, but families should probe recent reports of management turnover, staffing gaps, and inconsistent service delivery.
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- Staff & care — Many reviewers describe caregivers, med techs, and directors as warm, attentive, and genuinely invested in residents, especially in memory care.
- Atmosphere & grounds — The hilltop property is repeatedly called beautiful, peaceful, and hotel-like, often cited as a deciding factor for families choosing the community.
- Dining — Several reviews highlight the food and dining service as high quality, with some calling it gourmet, though a few others found it disappointing.
- Value & pricing — Some families felt the cost was reasonable or even a good value compared to other communities they toured, especially given the new construction and amenities.
- Staff & care — Multiple reviews describe long wait times for caregiver assistance, understaffing in memory care, and inconsistent quality of hands-on care, so families should ask about current staffing ratios and response times.
- Communication — A recurring theme is frequent management turnover and inconsistent communication with families about policies, incidents, and care plans, worth clarifying on a tour.
- Daily life & dignity — Several reviewers mention missed laundry, inconsistent housekeeping, and unmet requests for appointment coordination, so it's worth confirming how these routine services are currently handled.
- Financial transparency — A few reviews mention added fees, such as trash removal charges, and rising costs as care needs increase, so families should ask for a clear breakdown of what is included versus billed separately.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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