Hillcrest Royale

Over its 23-year operating history, Hillcrest Royale has accumulated eight Type A citations — serious violations affecting resident safety or care — along with two Type B administrative findings and no substantiated allegations from state investigations. However, the recent compliance record shows significant improvement, with no Type A citations in the past three years despite three complaint investigations and three routine inspections during that period. The state's routine inspections examine areas like resident care plans and medication management, and the absence of serious findings in recent visits suggests stronger current oversight of these critical operations. While the lifetime citation count raises questions about past practices, the community's long operating tenure combined with the clean recent trajectory indicates they have addressed earlier compliance issues. Families should ask the facility directly about what corrective actions were implemented to achieve this improvement and how they maintain current compliance standards.