Thousand Oaks, California
Hillcrest Royale
Assisted Living · Memory Care · Independent Living
190 East Hillcrest Drive, Thousand Oaks, CA 91360
Hillcrest Royale in Thousand Oaks, California offers independent living, assisted living, and memory care across a larger community with 145 licensed beds.
- Licensed capacity
- 145 residents
Maximum licensed size, not current occupancy.
- Licensed since
- June 2002
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings in the state record
Complaint investigations · 3 years before our last check
- Type A citations
- 0
- Complaints with substantiated allegations
- 0
AI summary
Hillcrest Royale carries 8 Type A findings (the state's most severe citation class, affecting resident safety or care) across more than 24 years of operation, but none have occurred in the past three years of inspections and complaint investigations.
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- Track record — Over 24 years of licensed operation, the community accumulated 8 Type A and 2 Type B (administrative, paperwork-level) citations, a record worth discussing given the severity class involved.
- Recent 3 years — The past three years show a clean slate: 3 inspections and 3 complaint investigations produced zero Type A or Type B citations, suggesting a stronger recent trajectory than the lifetime total alone would imply.
- Complaints — Four allegations have been investigated over the community's history, none substantiated and none unfounded, meaning inquiries were made but claims were not confirmed either way.
- Operating tenure — More than 24 years of continuous licensure at a 145-bed community gives this record substantial depth, so the recent clean stretch carries real weight rather than being a small sample.
- 1.Can you walk us through what the earlier Type A findings involved and what corrective actions were put in place?
- 2.What changes were made operationally that led to three consecutive clean years of inspections and complaint investigations?
- 3.How does the community track and follow up on complaint investigations, even when allegations end up unsubstantiated?
Source: California Department of Social Services (CDSS)
View inspection historyHide inspection history
- License number
- License #565800734
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 4
- Complaint investigation visits
- 3
- Type A citations · most severe class
- 8
- Type B citations · administrative
- 2
- Substantiated allegations
- 0
Available reports · 10
Complaint investigation
Jan 29, 2026
Facility evaluation
Jun 26, 2025
Facility evaluation
Feb 14, 2025
Complaint investigation
Feb 5, 2025
Complaint investigation
Aug 29, 2024
1–5 of 10 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$5,330 / mo
- Private Rooms
- $5,330 / mo
- Studios
- $5,700 / mo
- 1-Bedroom
- $6,700 / mo
Care & support
Daily Care Services
9 services
- Medication management
- 24-hour supervision
- Activities of daily living (ADL) assistance
- Mobility assistance
- Diabetes / insulin management
- Incontinence care
- Non-ambulatory care
- Bathing & dressing assistance
- Wheelchair accessible
Specialized Care
2 services
- Respite / Short-term care
- Dementia care
Memory Care
1 service
- Dementia-certified staff
Daily life & programs
Spaces & services
Amenities
21 features
- Furnished units
- Emergency call system
- Pet Friendly
- Private bathroom
- Cable TV
- Kitchenette
- Air conditioning
- Wi-Fi / Internet
- Beauty salon / Barber
- On-site market / Store
- Piano / Music room
- Game room / Billiards
- Movie theater / Media room
- Activity room
- Art studio / Craft room
- Library / Reading room
- Fitness center / Gym
- Spa services
- Housekeeping Included
- Laundry service / Dry cleaning
- Café / Bistro
Outdoor Spaces
7 features
- Walking paths
- Garden / Courtyard
- Patio seating areas
- Outdoor common space
- Putting green / Golf
- BBQ / Grill area
- Raised garden beds
Dining Options
8 features
- Room service
- All-day / Flexible meal times
- Accommodates special diets
- Restaurant-style dining
- Professional chef
- Vegetarian/Vegan Options
- Private Dining Room
- International cuisine
Transportation
2 features- Scheduled transportation
- Personal Vehicle Parking
Family & Visitors
2 features- Family support services
- Guest meals available
Community Services
3 features- Move-in coordination
- Concierge services
- Grocery shopping & errands
Reviews
Online reputation
5.0Average RatingAveraged from 32 reviews published on other websites
AI review summary
Families consistently praise the warm, family-like staff and care quality at Hillcrest Royale, though some tours revealed an older building and unclear pricing worth clarifying upfront.
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- Staff & care — Reviewers repeatedly describe staff and owners as attentive, kind, and treating residents like family, with many long-tenured employees who know residents by name.
- Dining — The food is frequently praised as tasty and nutritious, with several reviewers specifically recommending prospective families try a meal during their tour.
- Value & pricing — Multiple families note that add-on care costs were handled reasonably compared to more corporate communities, avoiding steep surprise fees even as care needs increased.
- Daily life & dignity — Several accounts describe residents regaining independence and being encouraged to do things for themselves rather than being made more dependent.
- Atmosphere & grounds — Many reviewers highlight the family-owned, non-corporate feel and describe the community as clean and welcoming.
- Financial transparency — A few reviewers felt tours were not fully upfront about costs or found the community priced above their budget, so families should ask for a clear breakdown of base and add-on care fees.
- Cleanliness & maintenance — A handful of older reviews mention the building feeling dated or an unreliable elevator, so it's worth confirming the current condition and any recent updates.
- Activities — One reviewer suggested activity variety could be broader, so ask about the current activity calendar and how it's tailored to different ability levels.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
Languages spoken
Around the neighborhood
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