Thousand Oaks, California
A Loving Heart Senior Care
Assisted Living · Residential Care
28 Wales Street, Thousand Oaks, CA 91360
A Loving Heart Senior Care is a small residential care home in Thousand Oaks serving six residents with assisted living and residential care services.
- Licensed capacity
- 6 residents
Maximum licensed size, not current occupancy.
- Licensed since
- October 2008
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
No recent serious complaint findings
Complaint investigations · 3 years before our last check
- Type A citations
- 0
- Complaints with substantiated allegations
- 0
AI summary
A Loving Heart Senior Care has logged 4 Type A findings — the state's most severe citation class, covering resident safety and care — over its 17.9 years of licensure, but none in the past three years across 3 inspections.
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- Track record — Over nearly 18 years of operation, this small 6-bed home has accumulated 4 Type A and 5 Type B (administrative, paperwork-related) citations, along with 4 substantiated allegations out of 6 investigated.
- Recent 3 years — The last three years show a cleaner trajectory: 3 inspections with zero Type A or Type B citations and no substantiated allegations, suggesting the concerns from earlier in the license period have not recurred recently.
- Operating tenure — Licensed since 2008, the home has a long operating history, which gives the recent clean stretch more weight than it would carry for a newer provider.
- Severity — The 4 lifetime substantiated allegations and 67% substantiation rate are worth understanding in context, even though none fall within the recent window; the clean recent inspections covered life safety and care plan review with no findings.
Source: California Department of Social Services (CDSS)
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- License number
- License #565801597
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 4
- Complaint investigation visits
- 2
- Type A citations · most severe class
- 4
- Type B citations · administrative
- 5
- Substantiated allegations
- 4
Available reports · 6
Facility evaluation
Oct 3, 2025
Facility evaluation
Oct 17, 2024
Facility evaluation
Oct 26, 2023
Facility evaluation
Oct 14, 2022
Complaint investigation
Apr 14, 2022
1–5 of 6 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$4,000 / mo
- Shared Rooms
- $4,000 / mo
- Private Rooms
- $5,330 / mo
Care & support
Daily Care Services
9 services
- Medication management
- Bathing & dressing assistance
- 24-hour supervision
- Activities of daily living (ADL) assistance
- Mobility assistance
- Non-ambulatory care
- Wheelchair accessible
- Incontinence care
- Diabetes / insulin management
Specialized Care
1 service
- Dementia care
Daily life & programs
Spaces & services
Amenities
7 features
- Furnished units
- Emergency call system
- Housekeeping Included
- Laundry service / Dry cleaning
- Pet Friendly
- Private bathroom
- Activity room
Outdoor Spaces
3 features- Walking paths
- Garden / Courtyard
- Outdoor common space
Dining Options
3 features- All-day / Flexible meal times
- Accommodates special diets
- Vegetarian/Vegan Options
Transportation
2 features- Scheduled transportation
- Personal Vehicle Parking
Community Services
1 feature- Move-in coordination
Reviews
Online reputation
5.0Average RatingAveraged from 9 reviews published on other websites
AI review summary
Most families report loving, attentive staff and real improvement in their loved ones, but a vocal minority describe poor communication and a difficult owner at a high price point.
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- Staff & care — Many reviewers describe staff and caregivers as compassionate, attentive, and treating residents like family, with noticeable improvements in health and mood.
- Dining — Families frequently mention that the meals looked and tasted good and that residents enjoyed the food.
- Cleanliness & maintenance — Reviewers consistently describe the community as very clean with bright, comfortable single rooms.
- Activities — Some families note that residents were kept busy with a good variety of activities and communal time.
- Communication — Several long-time reviewers praise clear, ongoing communication from the owner and staff about their loved one's care.
- Communication — A couple of reviews describe poor communication, difficulty getting care records, and an argumentative response to questions, so families should ask how care updates and records are shared.
- Staff & care — One reviewer alleges an owner with a temper who made visits uncomfortable, which is worth discussing directly with current families or staff on a tour.
- Value & pricing — Pricing feedback is mixed, with some reviewers calling it reasonable and others calling it very expensive relative to nearby options, so confirm current monthly rates and what they include.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
Languages spoken
Around the neighborhood
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Senior Places is not affiliated with, endorsed by, or operated by A Loving Heart Senior Care. This profile was compiled from publicly available sources and has not been verified or approved by the community. Pricing, availability, and services may have changed.
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