Susanville, California
Eagle Lake Village
Assisted Living · Memory Care · Independent Living
2001 Paul Bunyan Road, Susanville, CA 96130
Eagle Lake Village is a senior living community in Susanville, California offering independent living, assisted living, and memory care.
- Licensed capacity
- 76 residents
Maximum licensed size, not current occupancy.
- Licensed since
- September 2022
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
State record available
Complaint investigations · 3 years before our last check
- Type A citations
- 1
- Complaints with substantiated allegations
- 1
AI summary
Eagle Lake Village carries a single Type A finding (the state's most severe citation class, tied to resident safety or care) over its nearly four years of licensure, occurring within the past three years.
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- Track record — Across almost four years of operation, the community has one Type A citation and two Type B (administrative, paperwork-level) citations, a light footprint for a 76-bed community offering assisted living, memory care, and independent living.
- Recent 3 years — The one Type A citation and the one substantiated allegation both fall within the past three years, so this is a current data point to ask about rather than a distant historical one.
- Complaints — Nine complaint investigations have been logged against only three inspections, and of the 23 allegations investigated, just one was substantiated (about 4%), with the rest unsubstantiated.
- Operating tenure — With just under four years since licensing in September 2022 and three routine inspections plus six recent visits on record, there is a reasonable but still-building inspection history covering life safety, staffing, and resident care practices.
Source: California Department of Social Services (CDSS)
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- License number
- License #185002877
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 3
- Complaint investigation visits
- 9
- Type A citations · most severe class
- 1
- Type B citations · administrative
- 2
- Substantiated allegations
- 1
Available reports · 16
Facility evaluation
Apr 30, 2026
Complaint investigation
Apr 30, 2026
Complaint investigation
Apr 29, 2026
Facility evaluation
Aug 26, 2025
Complaint investigation
Aug 25, 2025
1–5 of 16 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$2,495 / mo
- Studios
- $2,495 / mo
- 1-Bedroom
- $3,400 / mo
- 2-Bedroom
- $5,800 / mo
Memory CareStarting at$4,250 / mo
- Shared Rooms
- $4,250 / mo
- Private Rooms
- $5,900 / mo
Care & support
Daily Care Services
10 services
- Medication management
- 24-hour supervision
- Activities of daily living (ADL) assistance
- Incontinence care
- Non-ambulatory care
- Wheelchair accessible
- Bathing & dressing assistance
- Two-person transfers
- Mobility assistance
- Diabetes / insulin management
Mobility Support
1 service
- Mechanical transfers
Specialized Care
2 services
- Respite / Short-term care
- Dementia care
Memory Care
1 service
- Dementia-certified staff
Daily life & programs
Spaces & services
Amenities
17 features
- Furnished units
- Emergency call system
- Housekeeping Included
- Laundry service / Dry cleaning
- Air conditioning
- Fitness center / Gym
- Game room / Billiards
- Movie theater / Media room
- Activity room
- Art studio / Craft room
- Library / Reading room
- Pet Friendly
- Fireplace / Common fireplace
- Beauty salon / Barber
- Piano / Music room
- Café / Bistro
- Kitchenette
Outdoor Spaces
4 features
- Walking paths
- Garden / Courtyard
- Outdoor common space
- Patio seating areas
Dining Options
7 features
- Room service
- All-day / Flexible meal times
- Accommodates special diets
- Restaurant-style dining
- Professional chef
- Vegetarian/Vegan Options
- Private Dining Room
Transportation
2 features- Scheduled transportation
- Personal Vehicle Parking
Family & Visitors
2 features- Family support services
- Guest meals available
Community Services
3 features- Move-in coordination
- Postal / Mail services
- Maintenance services
Reviews
Online reputation
3.5Average RatingAveraged from 21 reviews published on other websites
AI review summary
Some families report a warm, attractive community with friendly staff, but multiple serious accounts of understaffing and neglected medical needs make thorough vetting essential before placing a loved one here.
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- Atmosphere & grounds — Reviewers frequently describe the community as beautiful, clean, and well-maintained, with spacious resident rooms.
- Staff & care — Several families call the staff friendly, professional, and caring, especially in earlier reviews.
- Dining — Food is often described as good or great by residents and visiting family members.
- Communication — One reviewer noted the community was consistently responsive even when managing care from out of state.
- Staff & care — Multiple serious reports describe understaffing, poor follow-through on care plans, and in extreme cases untreated medical issues leading to hospitalization or death; families should ask specifically about staff-to-resident ratios and how medical concerns like wounds or infections are monitored and escalated.
- Communication — Several reviewers describe breakdowns in communication, including staff being unaware of falls or health changes, so families should ask how and when they are notified of incidents.
- Staff & care — A former employee alleged high staff turnover, minimal training, and no medical professionals on site, which is worth directly verifying with current management and licensing records.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
Languages spoken
Around the neighborhood
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