Aegis Living San Francisco

Aegis Living San Francisco has received 5 Type B citations (administrative or non-serious findings related to paperwork, posting, or minor procedure gaps) and no Type A citations (serious violations affecting resident safety or care) across 4 inspections since licensing in 2021. The community has had 3 substantiated allegations out of 18 total investigated complaints, meaning roughly 17% of investigated allegations were substantiated, while the majority were unsubstantiated or unfounded. Families should ask the community which categories of allegations were substantiated and what corrective actions were taken and verified. The complaint investigation volume is notably higher than the inspection count, with 9 complaint visits compared to 4 routine inspections over the 5-year licensed period. While the community has avoided serious violations in areas like resident care plans and medication management, the pattern of substantiated complaints warrants discussion with the administration about their response protocols and quality improvement measures. The facility's compliance record reflects typical administrative findings for a larger community but includes enough substantiated concerns to merit careful inquiry during the selection process.