Sherman Oaks, California
The Village at Sherman Oaks
Assisted Living · Memory Care · Independent Living
5450 Vesper Avenue, Sherman Oaks, CA 91411
The Village at Sherman Oaks in Sherman Oaks, California offers independent living, assisted living, and memory care for a larger community with 179 licensed beds.
- Licensed capacity
- 179 residents
Maximum licensed size, not current occupancy.
- Licensed since
- March 2015
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings in the state record
Complaint investigations · 3 years before our last check
- Type A citations
- 0
- Complaints with substantiated allegations
- 3
AI summary
Across 11.6 years of operation, The Village at Sherman Oaks has accumulated 2 Type A findings (the most severe citation class, tied to resident safety or care) and 10 Type B findings (administrative issues), with neither Type A finding appearing in the past three years of dated visits.
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- Track record — Over more than a decade of licensure, the community has drawn 2 Type A and 10 Type B citations, a mixed but not alarming record for a 179-bed community of this size and tenure.
- Recent 3 years — The three most recent dated inspections show zero Type A citations and 4 Type B citations, suggesting the lifetime Type A findings occurred earlier in the operating history rather than recently.
- Complaints — Complaint investigations (21 lifetime, 12 in the past three years) considerably outnumber routine inspections (5 lifetime), indicating the record is shaped more by responses to specific concerns than by scheduled reviews.
- Substantiated allegations — 5 of the lifetime allegations were substantiated, including 4 within just the past three years, against 39 unsubstantiated and 6 unfounded, putting the overall substantiation rate at roughly 10% of investigated allegations.
- 1.Can you walk us through what the 2 Type A findings involved and what corrective steps were put in place?
- 2.Which categories of the 5 substantiated allegations were upheld, and were the corrective actions verified by the state?
- 3.Given that complaints investigations are more frequent than inspections here, what process do you use internally to track and respond to resident or family concerns?
Source: California Department of Social Services (CDSS)
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- License number
- License #197608694
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 5
- Complaint investigation visits
- 21
- Type A citations · most severe class
- 2
- Type B citations · administrative
- 10
- Substantiated allegations
- 5
Available reports · 34
Facility evaluation
Aug 19, 2026
Complaint investigation
Jul 23, 2026
Complaint investigation
Jul 8, 2026
Complaint investigation
May 6, 2026
Complaint investigation
May 6, 2026
1–5 of 34 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Ask for current pricing
Contact our team for room options and a personalized quote.
Care & support
Daily Care Services
9 services
- Medication management
- 24-hour supervision
- Diabetes / insulin management
- Incontinence care
- Non-ambulatory care
- Activities of daily living (ADL) assistance
- Bathing & dressing assistance
- Wheelchair accessible
- Mobility assistance
Specialized Care
3 services
- Respite / Short-term care
- Dementia care
- Cognitive learning center
Memory Care
2 services
- Dementia-certified staff
- Specialized memory care activities
Daily life & programs
Spaces & services
Amenities
23 features
- Furnished units
- Emergency call system
- Pet Friendly
- Private bathroom
- Cable TV
- Kitchenette
- Air conditioning
- Wi-Fi / Internet
- Swimming pool / Hot tub
- On-site market / Store
- Fireplace / Common fireplace
- Game room / Billiards
- Piano / Music room
- Movie theater / Media room
- Activity room
- Art studio / Craft room
- Library / Reading room
- Fitness center / Gym
- Spa services
- Beauty salon / Barber
- Housekeeping Included
- Laundry service / Dry cleaning
- Café / Bistro
Outdoor Spaces
7 features
- Walking paths
- Garden / Courtyard
- Patio seating areas
- Outdoor common space
- Putting green / Golf
- BBQ / Grill area
- Raised garden beds
Dining Options
9 features
- Professional chef
- Restaurant-style dining
- Vegetarian/Vegan Options
- Private Dining Room
- International cuisine
- Room service
- All-day / Flexible meal times
- Locally-inspired cuisine
- Accommodates special diets
Transportation
2 features- Scheduled transportation
- Personal Vehicle Parking
Family & Visitors
2 features- Family support services
- Guest meals available
Community Services
2 features- Move-in coordination
- Concierge services
Reviews
Online reputation
4.5Average RatingAveraged from 106 reviews published on other websites
AI review summary
Families consistently praise the caring staff, rich activities, and welcoming atmosphere, but should ask about dining quality, response times, and extra costs before committing.
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- Activities — Reviewers repeatedly highlight a vibrant, varied activity calendar including live music, exercise classes, poetry groups, and themed events led by an enthusiastic activities team.
- Staff & care — Families and residents consistently describe staff as caring, professional, and attentive, forming meaningful relationships that helped during difficult transitions.
- Atmosphere & grounds — The community is frequently described as spacious, clean, and resort-like, with amenities such as a heated pool, hot tub, and full kitchens in many units.
- Communication — Prospective residents note that tour guides and representatives were informative, friendly, and thorough in answering questions during the decision-making process.
- Dining — Multiple reviewers mention that food is often served lukewarm or not hot enough, and that promised improvements have not materialized.
- Value & pricing — Some families find the overall cost, including extra fees for services like food delivery, to be expensive relative to the value received.
- Staff & care — A couple of reviewers mention slower response times and occasional difficulty understanding some staff members, worth clarifying on a visit.
- Cleanliness & maintenance — An older review describes a serious bed bug infestation, so families should confirm current pest control practices and any past or ongoing issues.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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