Sherman Oaks, California
Carmel Oaks Assisted Living
Assisted Living
4607 Lennox Avenue, Sherman Oaks, CA 91423
Carmel Oaks Assisted Living is a residential care home in Sherman Oaks, California offering assisted living services in private rooms.
- Licensed capacity
- 6 residents
Maximum licensed size, not current occupancy.
- Licensed since
- May 2020
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings to review
Complaint investigations · 3 years before our last check
- Type A citations
- 0
- Complaints with substantiated allegations
- 1
AI summary
Carmel Oaks has recorded 8 Type A findings (the state's most severe citation class, involving resident safety or care) and 7 Type B findings (administrative or paperwork-related) over its 6.2 years of operation, but none of these appear in the past three years of dated inspections.
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- Track record — Across just over six years licensed, this small 6-bed home has accumulated a notable number of Type A and Type B findings relative to its size, which families should weigh alongside its more recent performance.
- Recent 3 years — The three most recent dated inspections, spanning 2024 to 2026, show zero Type A or Type B citations and zero substantiated complaints, indicating a meaningfully stronger trajectory than the lifetime total suggests.
- Complaints — Six complaint investigations have been logged over the licensed period, resulting in 2 substantiated allegations out of 19 total allegations reviewed, a substantiation rate of roughly 11 percent, with the last complaint activity dated 2023.
- Operating tenure — At 6.2 years licensed, Carmel Oaks has been through enough inspection cycles to establish a track record, and the shift from citations clustered earlier to a clean recent stretch is a meaningful data point rather than a statistical fluke.
- 1.Can you walk through what led to the Type A findings earlier in the licensed period and what specific changes were made since then?
- 2.What corrective actions were taken for the 2 substantiated allegations, and how were those changes verified by the state or internal review?
- 3.Given the clean record over the last three inspection cycles, what ongoing practices does the home credit for that improvement?
Source: California Department of Social Services (CDSS)
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- License number
- License #197610031
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 5
- Complaint investigation visits
- 6
- Type A citations · most severe class
- 8
- Type B citations · administrative
- 7
- Substantiated allegations
- 2
Available reports · 11
Facility evaluation
May 29, 2026
Facility evaluation
May 6, 2025
Facility evaluation
May 22, 2024
Complaint investigation
Jul 13, 2023
Complaint investigation
Jul 13, 2023
1–5 of 11 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$8,150 / mo
- Shared Rooms
- $8,150 / mo
- Private Rooms
- $10,860 / mo
Financial Assistance
What is the ALW?
The Assisted Living Waiver is a Medi-Cal program that pays for assisted living care in place of a nursing home. Residents must be on Medi-Cal (no share of cost) and meet a nursing-facility level of care; only communities enrolled with the state can accept it.
Listed as a participating provider by the California Department of Health Care Services (Jan 2026 list).
Care & support
Daily Care Services
9 services
- Medication management
- Bathing & dressing assistance
- 24-hour supervision
- Activities of daily living (ADL) assistance
- Mobility assistance
- Non-ambulatory care
- Wheelchair accessible
- Incontinence care
- Diabetes / insulin management
Specialized Care
1 service
- Dementia care
Daily life & programs
Spaces & services
Amenities
10 features
- Furnished units
- Emergency call system
- Housekeeping Included
- Laundry service / Dry cleaning
- Activity room
- Library / Reading room
- Private bathroom
- Fireplace / Common fireplace
- Game room / Billiards
- Art studio / Craft room
Outdoor Spaces
4 features
- Walking paths
- Garden / Courtyard
- Patio seating areas
- Outdoor common space
Dining Options
7 features
- Room service
- Kosher meals available
- All-day / Flexible meal times
- Locally-inspired cuisine
- Accommodates special diets
- Restaurant-style dining
- Vegetarian/Vegan Options
Transportation
2 features- Scheduled transportation
- Personal Vehicle Parking
Community Services
2 features- Move-in coordination
- Grocery shopping & errands
Reviews
Online reputation
4.3Average RatingAveraged from 11 reviews published on other websites
AI review summary
Reviews are sharply divided, with some families praising attentive, caring staff while others report serious safety and care-quality concerns worth investigating closely.
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- Staff & care — Several families describe staff as caring, knowledgeable, and going above and beyond, citing improved health and happiness for their loved ones.
- Communication — Multiple reviewers highlight strong, reassuring communication from the team about their family member's wellbeing.
- Daily life & dignity — Some families report their loved ones seemed happy, healthy, and well looked after during their stay.
- Staff & care — One detailed account describes high caretaker turnover, inconsistent care quality, and a caretaker relationship that became upsetting for the resident, which families should ask about directly.
- Dining — At least one reviewer was very unhappy with the food quality, so it is worth sampling a meal or asking current residents about the dining experience.
- Communication — One reviewer described the facility as defensive and unwilling to take responsibility when concerns about care and safety protocols were raised, so families should ask how the community handles complaints.
- Atmosphere & grounds — A separate complaint about aggressive parking and signage tactics raises questions about how the facility interacts with visitors and families, worth clarifying on a tour.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
Languages spoken
Around the neighborhood
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