Angel's Guest Home #1

Angel's Guest Home #1 has operated for more than 20 years but shows a concerning pattern of complaint activity that families should investigate thoroughly. Over the licensed period, the state has conducted 6 complaint investigations compared to just 3 routine inspections, with 4 substantiated allegations (serious violations affecting resident safety or care) and 7 Type B citations (administrative or non-serious findings covering areas like paperwork and minor procedure gaps). About half of all investigated allegations were substantiated, which is a notable rate that warrants closer scrutiny. The recent three-year record shows some improvement with only 1 substantiated allegation and 1 Type B citation, suggesting the community may have addressed earlier issues. However, families should ask the facility which categories of allegations were substantiated over the years and what specific corrective actions were taken and verified by the state. For a small 6-bed home, this level of complaint activity is significant and merits direct discussion with management about their approach to resident care and regulatory compliance.