Santa Rosa, California
Pine Ridge Terrace
Assisted Living · Memory Care
300 Fountaingrove Parkway, Santa Rosa, CA 95403
Pine Ridge Terrace in Santa Rosa, California offers assisted living and memory care services.
- Licensed capacity
- 110 residents
Maximum licensed size, not current occupancy.
- Licensed since
- January 2025
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings in the state record
Complaint investigations · 3 years before our last check
- Type A citations
- 0
- Complaints with substantiated allegations
- 2
AI summary
Pine Ridge Terrace has operated for under two years and already shows 1 Type A finding (the most severe citation class, tied to resident safety or care) and 3 Type B administrative findings, with 2 of 8 investigated allegations substantiated.
Read Full SummaryRead less
- Track record — In a short licensed history, the community has accumulated 1 Type A and 3 Type B citations along with 2 substantiated allegations, which is a notable concentration of findings for this stage of operation.
- Operating tenure — Licensed since January 2025, Pine Ridge Terrace has only about 1.6 years of history and a single routine inspection on record, so there is limited long-term signal to weigh these findings against.
- Complaints — Five complaint investigations have occurred within the past three years despite only one routine inspection, indicating that most regulatory attention here has come from complaints rather than scheduled reviews.
- Severity — Both substantiated allegations and the Type B findings fall within the recent three-year window, and the Type A citation is part of the same short lifetime record, so these are current rather than historical concerns.
- 1.Can you walk us through what led to the Type A citation and what corrective actions were put in place afterward?
- 2.Which categories of allegations were substantiated, and how were those issues resolved and verified by the state?
- 3.Given the high number of complaint investigations relative to routine inspections, what steps has the community taken to address the underlying concerns?
Source: California Department of Social Services (CDSS)
View inspection historyHide inspection history
- License number
- License #496804280
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 1
- Complaint investigation visits
- 0
- Type A citations · most severe class
- 1
- Type B citations · administrative
- 3
- Substantiated allegations
- 0
Available reports · 10
Facility evaluation
May 11, 2026
Facility evaluation
Jan 15, 2026
Complaint investigation
Dec 4, 2025
Facility evaluation
Nov 6, 2025
Complaint investigation
Nov 6, 2025
1–5 of 10 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Starting at $4,995 / month
Contact our team for room options and a personalized quote.
Care & support
Daily Care Services
4 services
- Medication management
- Incontinence care
- Diabetes / insulin management
- Non-ambulatory care
Specialized Care
1 service
- Dementia care
Memory Care
1 service
- Specialized memory care activities
Daily life & programs
Spaces & services
Amenities
21 features
- Private bathroom
- Wi-Fi / Internet
- Kitchenette
- Cable TV
- Air conditioning
- Furnished units
- Fitness center / Gym
- Spa services
- Emergency call system
- Fireplace / Common fireplace
- Game room / Billiards
- Movie theater / Media room
- Activity room
- Art studio / Craft room
- Library / Reading room
- Housekeeping Included
- Laundry service / Dry cleaning
- Pet Friendly
- Beauty salon / Barber
- Piano / Music room
- Café / Bistro
Outdoor Spaces
6 features
- Walking paths
- Garden / Courtyard
- Outdoor common space
- BBQ / Grill area
- Patio seating areas
- Raised garden beds
Dining Options
10 features
- Professional chef
- Restaurant-style dining
- Vegetarian/Vegan Options
- Private Dining Room
- International cuisine
- Room service
- Kosher meals available
- All-day / Flexible meal times
- Locally-inspired cuisine
- Accommodates special diets
Transportation
2 features- Scheduled transportation
- Personal Vehicle Parking
Family & Visitors
2 features- Family support services
- Guest meals available
Community Services
3 features- Move-in coordination
- Concierge services
- Grocery shopping & errands
Reviews
Online reputation
4.6Average RatingAveraged from 89 reviews published on other websites
AI review summary
Most families praise attentive, caring staff and a clean, well-run campus with connected levels of care, though a notable minority describe serious staffing and communication failures worth probing.
Read Full SummaryRead less
- Staff & care — Across many years and reviewers, families repeatedly describe staff and caregivers as warm, kind, attentive, and responsive, with several noting noticeable improvements in their loved one's mood and engagement after moving in.
- Communication — Many reviewers highlight proactive updates from staff and leadership, including sales and care coordinators who kept families informed and checked in regularly.
- Continuum of care — The connected assisted living, memory care, and skilled nursing buildings are frequently cited as a major advantage, letting couples stay close and residents transition smoothly as needs change.
- Activities — Residents are described enjoying a robust activity calendar, including music, mocktail and wine socials, crafts, gardening, outings, and exercise classes that got previously inactive residents moving again.
- Atmosphere & grounds — Tours and stays consistently mention a clean, well-decorated, and pleasantly landscaped community with comfortable common areas and patios.
- Dining — Opinions on food are mixed and inconsistent over time, with several reviewers calling meals limited or in need of improvement, especially on the skilled nursing side, while others say the food is excellent.
- Staffing consistency — A handful of reviews describe periods of understaffing, slow response times, or medication errors, so families should ask about current caregiver-to-resident ratios and how care needs are reassessed as they increase.
- Financial transparency — A couple of reviewers mention losing deposits or being surprised by costs at higher care tiers, so it's worth clarifying refund policies and how pricing changes with added services like medication management.
- Management transitions — Some more recent feedback notes a change in ownership and stricter policies affecting responsiveness, so ask on tour how current management structures staffing and nursing oversight.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
Be the first to share your experience and help other families.
Languages spoken
Languages spoken
Around the neighborhood
See what's nearby Pine Ridge Terrace, including hospitals, pharmacies, and groceries.
Senior Places is not affiliated with, endorsed by, or operated by Pine Ridge Terrace. This profile was compiled from publicly available sources and has not been verified or approved by the community. Pricing, availability, and services may have changed.
Are you the owner or operator of Pine Ridge Terrace?
Claim this profile to update your pricing, photos, and details. Complete profiles match more accurately — our Smart Match technology scores every community against what each family actually needs.