Santa Rosa, California
Five Palms Care Home
Assisted Living · Memory Care
1217 Lance Drive, Santa Rosa, CA 95401
Five Palms Care Home in Santa Rosa provides assisted living and memory care for 23 residents in an intimate home setting.
- Licensed capacity
- 23 residents
Maximum licensed size, not current occupancy.
- Licensed since
- April 2011
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings to review
Complaint investigations · 3 years before our last check
- Type A citations
- 1
- Complaints with substantiated allegations
- 2
AI summary
Five Palms Care Home has accumulated 12 Type A findings (the most severe citation class, involving resident safety or care) and 11 Type B findings (administrative issues) over more than 15 years of operation, with 1 Type A and 2 substantiated allegations occurring within just the past three years.
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- Track record — Over 15.3 years of licensure, the community has drawn a notably high number of Type A findings for its size, which warrants a direct conversation about what was cited and how it was resolved.
- Recent 3 years — The past three years still show 1 Type A and 1 Type B citation along with 2 substantiated allegations, so this is not a closed chapter — the concerns extend into the recent record rather than being confined to the distant past.
- Complaints — Five complaint investigations have occurred against only five routine inspections lifetime, and 2 of those complaints were substantiated, a roughly 33% substantiation rate that is worth asking about directly.
- Operating tenure — A licensed history exceeding 15 years means there has been ample opportunity to observe patterns, and the concentration of findings here is more meaningful than it would be for a newer operator with a shorter track record.
- 1.Can you walk us through what the 12 Type A citations involved and what corrective actions were verified by the state?
- 2.Which categories of allegations were substantiated in the past three years, and what changes were made in response?
- 3.What steps has the community taken since the most recent citation to prevent recurrence, and how is that being monitored going forward?
Source: California Department of Social Services (CDSS)
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- License number
- License #496803300
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 5
- Complaint investigation visits
- 5
- Type A citations · most severe class
- 12
- Type B citations · administrative
- 11
- Substantiated allegations
- 2
Available reports · 25
Facility evaluation
May 13, 2026
Facility evaluation
Apr 2, 2026
Facility evaluation
Mar 5, 2026
Facility evaluation
Feb 3, 2026
Facility evaluation
Dec 11, 2025
1–5 of 25 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Starting at $5,000 / month
Contact our team for room options and a personalized quote.
Care & support
Daily Care Services
9 services
- Medication management
- Bathing & dressing assistance
- 24-hour supervision
- Activities of daily living (ADL) assistance
- Mobility assistance
- Non-ambulatory care
- Wheelchair accessible
- Diabetes / insulin management
- Incontinence care
Specialized Care
2 services
- Respite / Short-term care
- Dementia care
Daily life & programs
Spaces & services
Amenities
8 features
- Furnished units
- Emergency call system
- Housekeeping Included
- Laundry service / Dry cleaning
- Art studio / Craft room
- Beauty salon / Barber
- Pet Friendly
- Activity room
Outdoor Spaces
2 features- Walking paths
- Garden / Courtyard
Dining Options
3 features- All-day / Flexible meal times
- Accommodates special diets
- Restaurant-style dining
Community Services
1 feature- Move-in coordination
Reviews
Online reputation
5.0Average RatingAveraged from 4 reviews published on other websites
AI review summary
Families describe end-of-life and daily care as attentive and respectful, though older reviews raise mixed impressions about the space and resident engagement.
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- Staff & care — Reviewers consistently praise the staff and owner for treating residents with respect and dignity, especially during end-of-life care.
- Cleanliness & maintenance — Multiple reviewers describe the facility as clean, though one older review called it somewhat shabby.
- Atmosphere & grounds — The owner and family running the home are frequently described as warm, helpful, and knowledgeable about senior care.
- Daily life & dignity — One reviewer felt residents seemed less lively than their own mother, so families may want to ask about typical resident engagement and energy levels.
- Atmosphere & grounds — An older review noted small, closet-like bathrooms and a facility size that felt less intimate than desired, worth confirming still applies on a tour.
- Communication — A couple of reviews reflect limited or no in-person visits, so families should verify how easy it is to view rooms and get detailed information before deciding.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
Be the first to share your experience and help other families.
Languages spoken
Languages spoken
Around the neighborhood
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Senior Places is not affiliated with, endorsed by, or operated by Five Palms Care Home. This profile was compiled from publicly available sources and has not been verified or approved by the community. Pricing, availability, and services may have changed.
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