Five Palms Care Home

Five Palms Care Home has accumulated a significant number of regulatory findings over its 15-year operating history, including 12 Type A citations (serious violations affecting resident safety or care) and 11 Type B citations (administrative or non-serious findings). The community has faced as many complaint investigations as routine inspections, suggesting ongoing concerns that have prompted state follow-up beyond standard oversight cycles. Two allegations against the facility have been substantiated by state investigators, representing about one-third of all investigated complaints. Families should ask the community which categories of allegations were substantiated and what corrective actions were taken and verified. The recent record shows continued activity, with both substantiated allegations occurring within the past three years and one Type A citation issued during a recent complaint investigation, indicating that serious compliance issues have persisted into the current period rather than improving over time.