Brookdale Paulin Creek

Over its 14-year operating history, Brookdale Paulin Creek has received one serious violation affecting resident safety or care (Type A citation) and two administrative or non-serious findings (Type B citations) across five routine inspections, indicating generally consistent compliance with state requirements for medication management and resident care plans. The community has faced twice as many complaint investigations as routine inspections, with two substantiated allegations out of 16 total allegations investigated — roughly 13% of investigated complaints were substantiated versus unfounded. Families should ask the community which categories of allegations were substantiated, what specific corrective actions were taken and verified, and how they've strengthened their practices since those incidents. The recent three-year record shows improvement, with no Type A citations during this period and only one substantiated allegation, suggesting the community has addressed earlier compliance gaps. The long operating tenure of more than 14 years, combined with the improving recent trajectory, indicates a community that has learned from past findings and maintained stronger oversight in recent years.