Santa Rosa, California
Brookdale Chanate
Assisted Living · Memory Care
3250 Chanate Road, Santa Rosa, CA 95404
Brookdale Chanate is a senior living community in Santa Rosa, California offering assisted living and memory care.
- Licensed capacity
- 140 residents
Maximum licensed size, not current occupancy.
- Licensed since
- March 2010
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings to review
Complaint investigations · 3 years before our last check
- Type A citations
- 6
- Complaints with substantiated allegations
- 9
AI summary
Over more than 16 years of operation, Brookdale Chanate has accumulated 24 Type A findings (the state's most severe citation class, involving resident safety or care), with 6 of those occurring within just the past three years alongside a high volume of complaint activity.
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- Track record — The lifetime record shows 24 Type A and 19 Type B findings (administrative issues like paperwork or posting gaps) across more than 16 years, a volume that stands out even accounting for this community's large 140-bed capacity.
- Recent 3 years — Six Type A findings and 8 Type B findings occurred in the past three years alone, meaning the concerning pattern is not confined to the distant past but continues into the recent record.
- Complaints — Complaint investigations (23 lifetime, 13 in the past three years) have driven much of this record, running well ahead of routine inspection counts, and roughly 51% of investigated allegations were substantiated rather than cleared.
- Severity — Of the 22 lifetime substantiated allegations, 14 were substantiated within just the past three years, indicating the pace of confirmed issues has not slowed with tenure.
- 1.Can you walk through what led to the Type A findings in the past three years and what specific corrective actions were put in place?
- 2.Which categories of allegations were substantiated, and how has the community verified the corrective actions actually resolved the underlying issues?
- 3.What changes have been made to staffing, training, or care processes in response to the recent complaint investigations?
Source: California Department of Social Services (CDSS)
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- License number
- License #496803241
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 5
- Complaint investigation visits
- 23
- Type A citations · most severe class
- 24
- Type B citations · administrative
- 19
- Substantiated allegations
- 22
Available reports · 42
Facility evaluation
Jan 23, 2026
Facility evaluation
Nov 7, 2025
Facility evaluation
Oct 2, 2025
Facility evaluation
Sep 9, 2025
Facility evaluation
Aug 13, 2025
1–5 of 42 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$4,430 / mo
- Studios
- $4,430 / mo
- 1-Bedroom
- $5,130 / mo
Memory CareStarting at$9,390 / mo
- Shared Rooms
- $9,390 / mo
- Studios
- $10,210 / mo
Care & support
Daily Care Services
9 services
- Medication management
- 24-hour supervision
- Diabetes / insulin management
- Incontinence care
- Non-ambulatory care
- Activities of daily living (ADL) assistance
- Bathing & dressing assistance
- Wheelchair accessible
- Mobility assistance
Specialized Care
3 services
- Respite / Short-term care
- Dementia care
- Cognitive learning center
Memory Care
2 services
- Dementia-certified staff
- Specialized memory care activities
Daily life & programs
Spaces & services
Amenities
21 features
- Furnished units
- Emergency call system
- Pet Friendly
- Private bathroom
- Cable TV
- Kitchenette
- Air conditioning
- Wi-Fi / Internet
- Fitness center / Gym
- Spa services
- Game room / Billiards
- Fireplace / Common fireplace
- Movie theater / Media room
- Piano / Music room
- Activity room
- Art studio / Craft room
- Library / Reading room
- Housekeeping Included
- Laundry service / Dry cleaning
- Beauty salon / Barber
- Café / Bistro
Outdoor Spaces
6 features
- Walking paths
- Garden / Courtyard
- Outdoor common space
- BBQ / Grill area
- Patio seating areas
- Raised garden beds
Dining Options
9 features
- Room service
- All-day / Flexible meal times
- Accommodates special diets
- Altered-texture food options
- Restaurant-style dining
- Professional chef
- Vegetarian/Vegan Options
- Private Dining Room
- International cuisine
Transportation
2 features- Scheduled transportation
- Personal Vehicle Parking
Family & Visitors
2 features- Family support services
- Guest meals available
Community Services
4 features
- Move-in coordination
- Concierge services
- Postal / Mail services
- Grocery shopping & errands
Reviews
Online reputation
5.0Average RatingAveraged from 49 reviews published on other websites
AI review summary
Families consistently praise the warm staff, beautiful redwood setting, and good food, but should ask about staffing consistency, billing clarity, and leadership turnover before committing.
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- Staff & care — Reviewers repeatedly describe staff as warm, attentive, and knowledgeable about residents by name, with memory care staff singled out for patience and engagement.
- Atmosphere & grounds — The redwood setting, light-filled buildings, and non-institutional feel are mentioned again and again as a standout compared to other communities toured.
- Dining — Many families highlight good, varied meals and an inviting dining room, though a few individual residents disliked the food or wanted more variety.
- Activities — Residents are described as engaged and included in regular outings and social activities, with staff encouraging participation.
- Financial transparency — Some reviewers appreciated the all-inclusive pricing model with no surprise add-on charges, though this contrasts with other complaints about confusing bills.
- Communication — Several reviews mention slow response times to call buttons, emails, or requests for help, especially during periods described as short-staffed.
- Financial transparency — A few residents reported being billed for services without clear explanation or for care they say they didn't receive, so families should clarify exactly what the monthly fee covers and how billing works at higher care levels.
- Communication — Multiple reviews note frequent turnover in executive director and management roles over the years, so ask about current leadership stability and continuity of care plans.
- Staff & care — A handful of families felt their loved one ultimately needed more hands-on medical or personal care than the community could provide, worth discussing directly with staff about care-level limits.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
Languages spoken
Around the neighborhood
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