Santa Monica, California
Welbrook Memory Care
Memory Care
1450 17th Street, Santa Monica, CA 90404
Welbrook Memory Care is a memory care community in Santa Monica, California serving residents with Alzheimer's and other forms of dementia.
- Licensed capacity
- 50 residents
Maximum licensed size, not current occupancy.
- Licensed since
- October 2017
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
State record available
Complaint investigations · 3 years before our last check
- Type A citations
- 0
- Complaints with substantiated allegations
- 1
AI summary
Welbrook Memory Care's record shows a single Type A finding — the state's most severe citation class, involving resident safety or care — across 8.8 years of operation, with none recurring in the past three years of inspections and complaint investigations.
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- Track record — Over nearly nine years of operation, Welbrook has accumulated one Type A citation and six Type B (administrative, paperwork-level) citations, a modest total for a 50-bed memory care community operating that long.
- Recent 3 years — The past three years show zero Type A citations across four inspections and seven complaint investigations, with only two Type B findings, indicating the more severe finding predates this recent stretch.
- Complaints — Complaint investigations (13 lifetime) outnumber routine inspections (4) by a wide margin, which is common for memory care settings but worth understanding; of those, 2 allegations were substantiated (about 6% of the 36 investigated), with the rest unsubstantiated rather than unfounded.
- Operating tenure — Nearly nine years of continuous licensure gives this record reasonable weight — enough inspection and complaint cycles to judge a pattern, and the pattern here is largely stable with two substantiated allegations in the recent window.
Source: California Department of Social Services (CDSS)
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- License number
- License #197609336
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 4
- Complaint investigation visits
- 13
- Type A citations · most severe class
- 1
- Type B citations · administrative
- 6
- Substantiated allegations
- 2
Available reports · 17
Facility evaluation
May 26, 2026
Complaint investigation
May 20, 2026
Complaint investigation
May 7, 2026
Complaint investigation
Apr 7, 2026
Complaint investigation
Dec 23, 2025
1–5 of 17 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Memory CareStarting at$10,200 / mo
- Studios
- $10,200 / mo
Care & support
Daily Care Services
9 services
- Medication management
- 24-hour supervision
- Mobility assistance
- Diabetes / insulin management
- Incontinence care
- Non-ambulatory care
- Activities of daily living (ADL) assistance
- Bathing & dressing assistance
- Wheelchair accessible
Specialized Care
2 services
- Respite / Short-term care
- Dementia care
Memory Care
2 services
- Dementia-certified staff
- Specialized memory care activities
Daily life & programs
Spaces & services
Amenities
12 features
- Furnished units
- Emergency call system
- Housekeeping Included
- Air conditioning
- Wi-Fi / Internet
- Cable TV
- Art studio / Craft room
- Beauty salon / Barber
- Laundry service / Dry cleaning
- Activity room
- Private bathroom
- Library / Reading room
Outdoor Spaces
5 features
- Garden / Courtyard
- Patio seating areas
- Outdoor common space
- Walking paths
- BBQ / Grill area
Dining Options
8 features
- Room service
- All-day / Flexible meal times
- Locally-inspired cuisine
- Accommodates special diets
- Altered-texture food options
- Restaurant-style dining
- Professional chef
- Vegetarian/Vegan Options
Transportation
2 features- Scheduled transportation
- Personal Vehicle Parking
Family & Visitors
1 feature- Guest meals available
Community Services
1 feature- Move-in coordination
Reviews
Online reputation
5.0Average RatingAveraged from 11 reviews published on other websites
AI review summary
Most families report attentive, caring staff and strong activities, but a few serious complaints about administration, hospice sensitivity, and cleanliness deserve direct follow-up.
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- Staff & care — Reviewers frequently describe caregivers as attentive, friendly, and effective at keeping residents clean, dressed, and well fed.
- Activities — Families consistently mention a robust activity schedule including music entertainment, crosswords, educational programs, and neighborhood walks.
- Communication — Several reviewers highlight nightly updates from staff detailing what their loved one did that day, which families say builds trust.
- Atmosphere & grounds — The community is often described as well maintained with a good staff-to-resident ratio, though one reviewer noted the common area and dining room are smaller than other facilities.
- Staff & care — A notable complaint describes administrative leadership as unhelpful and unsympathetic during a hospice resident's end-of-life stay, so families should ask how the community supports hospice and end-of-life visitation policies.
- Cleanliness & maintenance — One reviewer reported finding bedbugs, which is worth directly asking about along with current pest control and housekeeping protocols.
- Value & pricing — At least one reviewer felt the monthly cost was not justified after touring, so families should clarify what is included in the base fee versus added charges.
- Communication — A separate review criticized specific administrative leaders for poor problem resolution, so it is worth asking how the community handles family complaints and escalations.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
Languages spoken
Around the neighborhood
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Senior Places is not affiliated with, endorsed by, or operated by Welbrook Memory Care. This profile was compiled from publicly available sources and has not been verified or approved by the community. Pricing, availability, and services may have changed.
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