Santa Monica, California
Brookdale Ocean House
Assisted Living · Independent Living
2107 Ocean Avenue, Santa Monica, CA 90405
Brookdale Ocean House is an assisted living and memory care community in Santa Monica, California, offering personalized care plans that include help with bathing, dressing, and medication management.
- Licensed capacity
- 150 residents
Maximum licensed size, not current occupancy.
- Licensed since
- August 2005
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings to review
Complaint investigations · 3 years before our last check
- Type A citations
- 0
- Complaints with substantiated allegations
- 5
AI summary
Over 21 years of operation, Brookdale Ocean House has accumulated 1 Type A finding (the most severe citation class, involving resident safety or care) and 8 Type B findings (administrative, such as paperwork or posting issues), with a heavy volume of complaint investigations relative to inspections.
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- Track record — Across two decades of licensure, the community has drawn 1 Type A citation and 8 Type B citations, alongside 8 substantiated allegations out of 46 investigated, roughly 17%.
- Recent 3 years — No Type A citations appear in the past three years, though 4 Type B citations and 4 substantiated allegations occurred in that window, so the administrative and complaint activity has continued even as the more severe finding has not recurred.
- Complaints — Complaint investigations (22 lifetime, 11 in the past three years) far outnumber routine inspections (4 lifetime), indicating the record here is shaped mainly by responses to specific complaints rather than by scheduled reviews.
- Operating tenure — More than two decades of continuous licensure gives a substantial base of history to judge the record against, and the single Type A finding sits within that long span rather than in a short or recent operating window.
- 1.Can you walk us through what the Type A finding involved and what corrective steps were taken and verified afterward?
- 2.Which categories of the 8 substantiated allegations were involved, and what changes were made in response?
- 3.Given the high number of complaint investigations relative to inspections, what trends have you seen in complaint types over the past couple of years?
Source: California Department of Social Services (CDSS)
View inspection historyHide inspection history
- License number
- License #198204758
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 4
- Complaint investigation visits
- 22
- Type A citations · most severe class
- 1
- Type B citations · administrative
- 8
- Substantiated allegations
- 8
Available reports · 25
Facility evaluation
Sep 13, 2025
Complaint investigation
Jul 3, 2025
Complaint investigation
May 21, 2025
Complaint investigation
Mar 27, 2025
Complaint investigation
Dec 4, 2024
1–5 of 25 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$1,050 / mo
- Studios
- $1,050 / mo
- Studios
- $7,065 / mo
- 1-Bedroom
- $9,705 / mo
Care & support
Daily Care Services
9 services
- Medication management
- Bathing & dressing assistance
- 24-hour supervision
- Activities of daily living (ADL) assistance
- Mobility assistance
- Incontinence care
- Non-ambulatory care
- Wheelchair accessible
- Diabetes / insulin management
Specialized Care
2 services
- Respite / Short-term care
- Cognitive learning center
Daily life & programs
Spaces & services
Amenities
22 features
- Furnished units
- Emergency call system
- Private bathroom
- Cable TV
- Kitchenette
- Air conditioning
- Wi-Fi / Internet
- Fitness center / Gym
- Spa services
- Game room / Billiards
- Movie theater / Media room
- Activity room
- Art studio / Craft room
- Library / Reading room
- Housekeeping Included
- Laundry service / Dry cleaning
- Pet Friendly
- Fireplace / Common fireplace
- Beauty salon / Barber
- Piano / Music room
- Café / Bistro
- On-site therapy rooms
Outdoor Spaces
7 features
- Walking paths
- Garden / Courtyard
- Outdoor common space
- BBQ / Grill area
- Patio seating areas
- Putting green / Golf
- Raised garden beds
Dining Options
8 features
- Room service
- All-day / Flexible meal times
- Accommodates special diets
- Altered-texture food options
- Restaurant-style dining
- Professional chef
- Vegetarian/Vegan Options
- Private Dining Room
Transportation
2 features- Scheduled transportation
- Personal Vehicle Parking
Family & Visitors
2 features- Family support services
- Guest meals available
Community Services
3 features- Move-in coordination
- Concierge services
- Grocery shopping & errands
Reviews
Online reputation
3.6Average RatingAveraged from 57 reviews published on other websites
AI review summary
Families consistently praise the stunning oceanfront location and warm, caring staff, but should verify staffing levels, maintenance responsiveness, and how billing/insurance requests are handled before committing.
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- Atmosphere & grounds — Reviewers repeatedly rave about the unbeatable beachfront location, ocean views, and beautifully kept, cheerful facility.
- Staff & care — Families consistently describe staff as friendly, professional, and genuinely attentive, with several long-tenured employees singled out by name for exceptional care.
- Dining — Most reviewers call the food good to excellent, with the dining room described as beautiful and staff accommodating on portion sizes and special requests.
- Activities — Residents and families note a strong activities program, including entertainment, discussion groups, exercise classes, and a dedicated activities team that helps new residents feel welcome.
- Daily life & dignity — Multiple accounts describe a close-knit, welcoming community where residents and staff form genuine relationships, including support during end-of-life transitions.
- Staff & care — A few reviewers mention the community can be short-staffed at times, leading to waits for medication delivery or dining assistance.
- Financial transparency — At least one family reported ongoing difficulty getting the nursing and finance departments to submit documentation needed for long-term care insurance reimbursement, worth clarifying upfront.
- Cleanliness & maintenance — One review cited building maintenance issues such as frequent elevator outages and insufficient outlets in rooms, so it's worth asking how upkeep requests are handled.
- Value & pricing — Given the premium location, families should confirm current pricing tiers, added care costs, and parking arrangements for visitors since these were noted as expensive.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
Languages spoken
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