Santa Maria Terrace

Santa Maria Terrace has accumulated a concerning compliance record during its 6.7 years of operation, with 13 Type A citations (serious violations affecting resident safety or care) and 25 substantiated allegations across five routine inspections and 32 complaint investigations. The facility has drawn significantly more complaint investigations than inspections, indicating ongoing resident or family concerns that prompted state oversight beyond routine visits. Of the allegations investigated by the state, roughly 42% were substantiated rather than unfounded, suggesting many of the reported issues had merit. While the recent three-year period shows some improvement with only one Type A citation, nine allegations were still substantiated during this timeframe, indicating continued issues with resident care plans or medication management that families should discuss directly with the community. Families should ask which categories of allegations were substantiated throughout the facility's operating history and what specific corrective actions were taken and verified by the state. The pattern of frequent complaint-driven investigations alongside substantiated findings suggests this larger community has faced persistent operational challenges that warrant careful scrutiny during any visit or decision-making process.