Westwind Memory Care

Westwind Memory Care has faced significant regulatory scrutiny during its 8.5 years of operation, with 27 complaint investigations far exceeding the 3 routine inspections. The community has received 4 Type A citations (serious violations affecting resident safety or care) and 6 substantiated allegations over its licensed period, with roughly 13% of investigated allegations being substantiated by state regulators. The pattern of complaints has continued into recent years, with 2 Type A citations and 2 substantiated allegations occurring within the past three years during complaint investigations. Families should ask the community which specific categories of allegations were substantiated, what corrective actions were taken and verified, and how they are addressing the underlying issues that have led to the unusually high volume of complaints relative to a facility of this size. While routine CDSS inspections found only minimal administrative issues with 2 Type B citations over the facility's history, the complaint-driven findings suggest families should carefully evaluate the community's approach to resident care and safety protocols. The sustained pattern of regulatory concerns across multiple years indicates this is not an isolated issue but rather an ongoing area requiring close family attention.