Santa Cruz, California
Westwind Memory Care
Assisted Living · Memory Care
160 Jewell Street, Santa Cruz, CA 95060
Westwind Memory Care in Santa Cruz, California offers assisted living and memory care services.
- Licensed capacity
- 59 residents
Maximum licensed size, not current occupancy.
- Licensed since
- December 2017
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings in the state record
Complaint investigations · 3 years before our last check
- Type A citations
- 2
- Complaints with substantiated allegations
- 1
AI summary
Westwind Memory Care has accumulated 4 Type A findings (the state's most severe citation class, involving resident safety or care) across 8.7 years of operation, with 2 of those occurring within the past three years.
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- Track record — Over nearly nine years of licensure, the community has drawn 4 Type A findings and 2 Type B findings (administrative, paperwork-related issues), alongside 6 substantiated allegations out of 27 complaint investigations.
- Recent 3 years — Half of the lifetime Type A total, 2 findings, occurred within the past three years, so this is not a closed chapter from long ago but a pattern that has continued recently.
- Complaints — The volume of complaint investigations, 27 over the licensed period, far exceeds the 3 routine inspections, and one single day in September 2024 alone generated 10 separate complaint visit records, suggesting a concentrated period of scrutiny worth understanding.
- Operating tenure — At 8.7 years and 59 beds, Westwind has had a meaningful number of inspection cycles, so the record reflects a reasonably established operating history rather than a thin sample.
- 1.Can you walk us through what happened around September 2024, when multiple complaint investigations were logged on the same day?
- 2.What were the 2 recent Type A findings specifically about, and what corrective actions were taken and verified by the state?
- 3.Of the 6 substantiated allegations over the licensed period, which categories were involved and how has care changed since?
Source: California Department of Social Services (CDSS)
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- License number
- License #445202597
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 3
- Complaint investigation visits
- 27
- Type A citations · most severe class
- 4
- Type B citations · administrative
- 2
- Substantiated allegations
- 6
Available reports · 26
Facility evaluation
Dec 15, 2025
Complaint investigation
Dec 15, 2025
Complaint investigation
Mar 20, 2025
Complaint investigation
Jan 7, 2025
Facility evaluation
Dec 3, 2024
1–5 of 26 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$5,750 / mo
- Shared Rooms
- $5,750 / mo
- Private Rooms
- $6,300 / mo
Care & support
Daily Care Services
8 services
- Medication management
- 24-hour supervision
- Mobility assistance
- Incontinence care
- Non-ambulatory care
- Activities of daily living (ADL) assistance
- Wheelchair accessible
- Bathing & dressing assistance
Specialized Care
2 services
- Dementia care
- Cognitive learning center
Memory Care
2 services
- Dementia-certified staff
- Specialized memory care activities
Daily life & programs
Spaces & services
Amenities
20 features
- Furnished units
- Emergency call system
- Private bathroom
- Cable TV
- Kitchenette
- Air conditioning
- Wi-Fi / Internet
- Spa services
- Beauty salon / Barber
- Swimming pool / Hot tub
- Game room / Billiards
- Fireplace / Common fireplace
- Movie theater / Media room
- Piano / Music room
- Activity room
- Art studio / Craft room
- Library / Reading room
- Fitness center / Gym
- Housekeeping Included
- Laundry service / Dry cleaning
Outdoor Spaces
6 features
- Walking paths
- Garden / Courtyard
- Patio seating areas
- Outdoor common space
- BBQ / Grill area
- Raised garden beds
Dining Options
9 features
- Restaurant-style dining
- Professional chef
- Vegetarian/Vegan Options
- Private Dining Room
- International cuisine
- Kosher meals available
- All-day / Flexible meal times
- Locally-inspired cuisine
- Accommodates special diets
Transportation
1 feature- Scheduled transportation
Family & Visitors
2 features- Family support services
- Guest meals available
Community Services
2 features- Move-in coordination
- Concierge services
Reviews
Online reputation
5.0Average RatingAveraged from 8 reviews published on other websites
AI review summary
Westwind Memory Care is consistently praised for compassionate, attentive staff and a safe, dignified environment, though families should ask about staffing levels and communication consistency.
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- Staff & care — Reviewers repeatedly describe staff as attentive, compassionate, and genuinely caring toward residents, including redirecting anxious residents and engaging them in dance and music.
- Atmosphere & grounds — Families highlight the open, modern layout that lets residents safely wander and gather, along with clean, well-kept private rooms.
- Activities — The community is noted for keeping residents engaged and busy rather than letting them sit idle, with regular music and social interaction.
- Communication — Admin staff are described as supportive and understanding, offering counseling and reassurance to family members navigating a difficult placement decision.
- Value & pricing — Several families mention Westwind worked with their budget and, despite the cost, felt it was worth the peace of mind it provided.
- Staff & care — One reviewer felt the staff, while well trained and compassionate, were sometimes insufficient in number, so families should ask about staff-to-resident ratios and weekend coverage.
- Dining — A couple of reviews suggest meals lean heavily on starches with limited fresh fruits and vegetables, so it's worth asking about current menu variety.
- Communication — One review noted communication could be improved at times, so families should clarify how updates on care and health changes are routinely shared.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
Languages spoken
Around the neighborhood
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