Twin Lakes Manor

Twin Lakes Manor's 14-year compliance record shows a pattern of regulatory concerns that families should address directly with the community. The facility has received 3 Type A citations (serious violations affecting resident safety or care) and 3 Type B citations (administrative or non-serious findings) across 4 routine inspections, along with 3 substantiated allegations from complaint investigations. While the community has more than a decade of operating history, the recent record continues to show active issues, with 1 Type A citation and 1 substantiated allegation occurring within the past three years during complaint investigations. Families should ask the community to explain the specific nature of the substantiated allegations, what corrective actions were taken and verified by the state, and how current policies prevent similar issues. The facility has faced more complaint investigations than routine inspections over its licensed period, and roughly one-third of investigated allegations have been substantiated rather than unfounded. Given these findings in areas that routine inspections typically cover—such as resident care plans and staff training—families should request detailed information about the community's quality assurance processes and recent improvements.