Santa Cruz, California
Hanover Guest Home
Assisted Living · Residential Care
813 Hanover Street, Santa Cruz, CA 95062
Hanover Guest Home is a family-owned residential care facility for the elderly in Santa Cruz, California, providing 24-hour personalized care for both ambulatory and non-ambulatory residents.
- Licensed capacity
- 15 residents
Maximum licensed size, not current occupancy.
- Licensed since
- August 1993
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings to review
Complaint investigations · 3 years before our last check
- Type A citations
- 1
- Complaints with substantiated allegations
- 2
AI summary
Hanover Guest Home has accumulated 13 Type A findings (the state's most severe citation class, involving resident safety or care) and 7 Type B (administrative) findings across 33 years of licensure, with 1 Type A finding confirmed within the past three years.
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- Track record — Over three decades of operation, the lifetime total of 13 Type A and 7 Type B citations is a substantial count for a 15-bed home, indicating recurring rather than isolated issues.
- Recent 3 years — The recent slice shows 11 inspections with 1 Type A and 1 Type B citation tied to complaint visits, plus 2 substantiated allegations, meaning concerns have continued into the current period rather than resolving.
- Complaints — Six lifetime complaint investigations produced 2 substantiated, 5 unsubstantiated, and 4 unfounded allegations (some investigations involved multiple allegation outcomes), a roughly 18% substantiation rate; both of the substantiated allegations fall within the last three years.
- Operating tenure — Licensed since 1993, this is a long-standing operation, so the record reflects an extended history rather than a new or unproven provider, which makes the recent-period citations and substantiated allegations worth discussing directly.
- 1.Can you walk through what led to the Type A citation issued in the past three years and what corrective steps were verified by the state?
- 2.Which categories of allegations were substantiated in the recent investigations, and what corrective actions were taken and confirmed?
- 3.What changes has the home made to staffing, training, or care processes since the most recent inspections to prevent recurrence?
Source: California Department of Social Services (CDSS)
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- License number
- License #440703228
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 4
- Complaint investigation visits
- 6
- Type A citations · most severe class
- 13
- Type B citations · administrative
- 7
- Substantiated allegations
- 2
Available reports · 16
Facility evaluation
May 13, 2026
Facility evaluation
Apr 9, 2026
Complaint investigation
Apr 9, 2026
Complaint investigation
Jan 23, 2026
Facility evaluation
Oct 8, 2025
1–5 of 16 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$2,750 / mo
- Shared Rooms
- $2,750 / mo
- Private Rooms
- $4,750 / mo
Care & support
Daily Care Services
8 services
- Medication management
- Bathing & dressing assistance
- 24-hour supervision
- Activities of daily living (ADL) assistance
- Mobility assistance
- Non-ambulatory care
- Wheelchair accessible
- Incontinence care
Specialized Care
2 services
- Respite / Short-term care
- Dementia care
Daily life & programs
Spaces & services
Amenities
7 features
- Furnished units
- Emergency call system
- Housekeeping Included
- Laundry service / Dry cleaning
- Pet Friendly
- Activity room
- Private bathroom
Outdoor Spaces
4 features
- Walking paths
- Garden / Courtyard
- Outdoor common space
- Patio seating areas
Dining Options
5 features
- Kosher meals available
- All-day / Flexible meal times
- Accommodates special diets
- Vegetarian/Vegan Options
- Family-style / Communal dining
Transportation
2 features- Scheduled transportation
- Personal Vehicle Parking
Community Services
1 feature- Move-in coordination
Reviews
Online reputation
2.5Average RatingAveraged from 6 reviews published on other websites
AI review summary
Families and residents often praise the warm, home-like atmosphere and attentive owners and staff, but wheelchair access, upkeep, and lack of structured activities are worth confirming on a tour.
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- Staff & care — Reviewers repeatedly describe the owners and staff as patient, kind, and attentive, with residents feeling well cared for and safe.
- Atmosphere & grounds — The small size of the home creates a friendly, family-like environment that several reviewers say feels like being at home.
- Dining — Multiple reviewers note the food is fresh, made from natural ingredients on-site, and smells and tastes good.
- Cleanliness & maintenance — One detailed tour review found the community very clean overall, with only a faint odor noted in one common room.
- Activities — More than one reviewer mentions there is no posted activity schedule, so families should ask what structured programming is actually offered.
- Daily life & dignity — One review states the home could not accommodate a wheelchair, so families should confirm current mobility and accessibility accommodations.
- Cleanliness & maintenance — An older review described run-down furniture and uneven outdoor concrete, so it's worth checking on the current condition of furnishings and grounds.
- Value & pricing — At least one visitor felt the cost was high relative to the small kitchen and dated furnishings, so families should clarify what is included in the fees.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
Languages spoken
Around the neighborhood
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Senior Places is not affiliated with, endorsed by, or operated by Hanover Guest Home. This profile was compiled from publicly available sources and has not been verified or approved by the community. Pricing, availability, and services may have changed.
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