Santa Ana, California
Willow View Gardens Memory Care & Assisted Living
Assisted Living · Memory Care
2025 North Bush Street, Santa Ana, CA 92706
Willow View Gardens Memory Care & Assisted Living in Santa Ana, CA offers assisted living and memory care services to a larger community with 130 licensed beds.
- Licensed capacity
- 130 residents
Maximum licensed size, not current occupancy.
- Licensed since
- November 2022
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings to review
Complaint investigations · 3 years before our last check
- Type A citations
- 4
- Complaints with substantiated allegations
- 7
AI summary
Over 3.8 years of operation, Willow View Gardens has accumulated 7 Type A findings (the state's most severe citation class, involving resident safety or care), with 4 of those occurring within just the past three years, alongside a high volume of complaint-driven oversight.
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- Track record — Across a licensed period of under four years, the community has drawn 7 Type A and 11 Type B (administrative) citations, a notably active record for its tenure.
- Recent 3 years — Rather than easing over time, the pattern has concentrated recently: 4 of the 7 lifetime Type A findings and 10 of the 12 substantiated allegations fall within the past three years, indicating the concerns are current rather than historical.
- Complaints — Complaint investigations (33 total, 20 in the past three years) far outnumber routine inspections (2 lifetime, 7 recent), meaning most of what's known about this community comes from responding to specific complaints rather than scheduled reviews.
- Severity — About 19% of the 63 investigated allegations were substantiated (12 of 63), with the remainder unfounded or unsubstantiated, so the record includes a real but minority share of confirmed issues alongside a larger volume of allegations that did not hold up.
- 1.Which specific categories of care or safety were involved in the 4 Type A citations issued in the past three years, and what corrective actions were taken?
- 2.Can you walk through what changed operationally after the substantiated allegations, and how the community verified those changes were effective?
- 3.Given the high number of complaint investigations relative to routine inspections, what is driving the complaint volume, and how does current staffing or leadership compare to when these findings occurred?
Source: California Department of Social Services (CDSS)
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- License number
- License #306006204
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 2
- Complaint investigation visits
- 33
- Type A citations · most severe class
- 7
- Type B citations · administrative
- 11
- Substantiated allegations
- 12
Available reports · 32
Complaint investigation
Mar 30, 2026
Facility evaluation
Nov 18, 2025
Complaint investigation
Nov 12, 2025
Complaint investigation
Sep 12, 2025
Complaint investigation
Jun 19, 2025
1–5 of 32 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Starting at $5,200 / month
Contact our team for room options and a personalized quote.
Financial Assistance
What is the ALW?
The Assisted Living Waiver is a Medi-Cal program that pays for assisted living care in place of a nursing home. Residents must be on Medi-Cal (no share of cost) and meet a nursing-facility level of care; only communities enrolled with the state can accept it.
Listed as a participating provider by the California Department of Health Care Services (Jan 2026 list).
Care & support
Daily Care Services
3 services
- Medication management
- Incontinence care
- Non-ambulatory care
Specialized Care
1 service
- Dementia care
Daily life & programs
Spaces & services
Amenities
21 features
- Private bathroom
- Wi-Fi / Internet
- Kitchenette
- Cable TV
- Air conditioning
- Furnished units
- Spa services
- Beauty salon / Barber
- Emergency call system
- Fireplace / Common fireplace
- Game room / Billiards
- Piano / Music room
- Movie theater / Media room
- Activity room
- Art studio / Craft room
- Library / Reading room
- Fitness center / Gym
- Pet Friendly
- Housekeeping Included
- Laundry service / Dry cleaning
- Café / Bistro
Outdoor Spaces
6 features
- Walking paths
- Garden / Courtyard
- Patio seating areas
- Outdoor common space
- BBQ / Grill area
- Raised garden beds
Dining Options
5 features
- All-day / Flexible meal times
- Accommodates special diets
- Professional chef
- Restaurant-style dining
- Vegetarian/Vegan Options
Transportation
2 features- Scheduled transportation
- Personal Vehicle Parking
Family & Visitors
2 features- Family support services
- Guest meals available
Community Services
2 features- Move-in coordination
- Concierge services
Reviews
Online reputation
3.1Average RatingAveraged from 67 reviews published on other websites
AI review summary
Staff warmth and hands-on care draw consistent praise, but families should press hard on communication practices, staffing consistency, and how costs and care levels are quoted before signing on.
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- Staff & care — Reviewers repeatedly describe staff as friendly, kind, and attentive, with many noting residents thrive, gain weight, or settle in happily under their care.
- Atmosphere & grounds — Many tours and stays are described as bright, clean, homey, and welcoming, with nice common areas, updated furnishings, and pleasant dining rooms.
- Activities — Families frequently mention a solid activities program including games, movie nights, exercise groups, outings, and visits from children or pets, though some wish for more variety or outdoor options.
- Value & pricing — Several reviewers call the pricing reasonable or a good value for the level of care and amenities provided, especially compared to costlier alternatives they toured.
- Communication — A recurring and serious theme is poor communication, including delayed callbacks, being uninformed of hospital transfers, and inconsistent explanations from staff during transitions or emergencies.
- Financial transparency — Some families report being quoted low estimates for care costs that later increased significantly, so ask for a detailed, written breakdown of all potential fees at every care level.
- Staff & care — There are scattered but serious reports of missing personal items, unexplained injuries, understaffing, and management turnover, so ask about staff-to-resident ratios, leadership stability, and safety protocols.
- Cleanliness & maintenance — While most reviews describe the facility as clean, a few mention dirtiness, odors, or small, dated rooms, so a firsthand tour of current conditions is worthwhile.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
Languages spoken
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