The Hills of Highland

The Hills of Highland has accumulated significant compliance concerns during its brief 1.6-year operating history, including 11 Type A citations (serious violations affecting resident safety or care) and 15 Type B citations (administrative or non-serious findings) across just one routine inspection and two complaint investigations. The community has faced 5 substantiated allegations out of 6 total investigated, meaning roughly 83% of investigated concerns were confirmed by state regulators. With complaint investigations already outnumbering routine inspections, this pattern suggests ongoing operational challenges that warrant careful family scrutiny. The family should ask the community which specific categories of allegations were substantiated, what corrective actions were taken and verified by the state, and how leadership plans to prevent similar issues going forward. Given that routine inspections typically cover areas like resident care plans and medication management, the volume of serious citations from the November 2025 inspection indicates problems across multiple compliance areas. While this 6-bed facility is still establishing its track record, the current pattern of findings represents a concerning start that families should weigh heavily in their decision-making process.