Santa Ana, California
Ivy Terrace at South Coast
Memory Care
3730 South Greenville Street, Santa Ana, CA 92704
Ivy Terrace at South Coast in Santa Ana provides memory care for a community of 72 residents.
- Licensed capacity
- 72 residents
Maximum licensed size, not current occupancy.
- Licensed since
- December 2025
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
No recent serious complaint findings
Complaint investigations · 3 years before our last check
- Type A citations
- 0
- Complaints with substantiated allegations
- 0
AI summary
Ivy Terrace at South Coast has recorded 2 Type A findings (the most severe citation class, involving resident safety or care) and 1 Type B (administrative) finding across its 3.2 years of licensed operation, with both Type A findings falling outside the most recent three-year inspection window based on available dated…
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visits.
- Track record — Over its full licensed history the community has accumulated 2 Type A and 1 Type B citation along with 5 complaint investigations, a notable amount of activity for a home licensed a little over three years.
- Recent 3 years — Of the 9 dated inspections and 3 complaint investigations in the past three years, only 1 Type B (administrative) citation and 1 substantiated allegation appear, with no Type A findings in that window.
- Complaints — Complaint investigations (5 lifetime) are fairly frequent relative to routine inspections, and of those investigated allegations roughly 20% were substantiated, with 1 substantiated, 2 unsubstantiated, and 2 unfounded.
- Operating tenure — With only 3.2 years of licensed operation and a status change to closed due to change of ownership, the record reflects a relatively short and now-transitioning operating history, which limits how much long-term pattern can be read into it.
- 1.Can you walk us through the circumstances behind the 2 Type A citations and what corrective actions were verified afterward?
- 2.What was the nature of the substantiated allegation, and what changes were made in response?
- 3.Given the recent change of ownership, will the new operator maintain the current care staff and management team who oversaw the recent improved inspection record?
Source: California Department of Social Services (CDSS)
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- License number
- License #306006764
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 0
- Complaint investigation visits
- 0
- Type A citations · most severe class
- 0
- Type B citations · administrative
- 0
- Substantiated allegations
- 0
Available reports · 2
1–2 of 2 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Memory CareStarting at$5,195 / mo
- Shared Rooms
- $5,195 / mo
Care & support
Daily Care Services
10 services
- Medication management
- 24-hour supervision
- Activities of daily living (ADL) assistance
- Diabetes / insulin management
- Non-ambulatory care
- 24-hour nursing
- Bathing & dressing assistance
- Physical therapy on-site
- Mobility assistance
- Incontinence care
Specialized Care
3 services
- Hospice agency partnership
- Respite / Short-term care
- Dementia care
Memory Care
2 services
- Dementia-certified staff
- Specialized memory care activities
Daily life & programs
Spaces & services
Amenities
20 features
- Furnished units
- Emergency call system
- Private bathroom
- Cable TV
- Kitchenette
- Air conditioning
- Wi-Fi / Internet
- Fitness center / Gym
- Spa services
- Beauty salon / Barber
- Game room / Billiards
- Movie theater / Media room
- Activity room
- Art studio / Craft room
- Library / Reading room
- Housekeeping Included
- Laundry service / Dry cleaning
- Pet Friendly
- Piano / Music room
- Café / Bistro
Outdoor Spaces
5 features
- Walking paths
- Garden / Courtyard
- Outdoor common space
- Patio seating areas
- Raised garden beds
Dining Options
10 features
- Restaurant-style dining
- Professional chef
- Vegetarian/Vegan Options
- Private Dining Room
- International cuisine
- Room service
- Kosher meals available
- All-day / Flexible meal times
- Locally-inspired cuisine
- Accommodates special diets
Transportation
2 features- Scheduled transportation
- Personal Vehicle Parking
Family & Visitors
2 features- Family support services
- Guest meals available
Community Services
3 features- Move-in coordination
- Concierge services
- Maintenance services
Reviews
Online reputation
4.4Average RatingAveraged from 89 reviews published on other websites
AI review summary
Families consistently praise attentive, caring staff and a warm, well-kept community, but should verify current pricing structure and how fees increase with higher care needs.
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- Staff & care — Reviewers repeatedly describe staff as caring, patient, and attentive, often naming specific team members who go above and beyond for residents and families.
- Atmosphere & grounds — The community is frequently described as bright, clean, and home-like, with well-maintained gardens, courtyards, and open floor plans that avoid a nursing-home feel.
- Dining — Many families mention that meals are well prepared and that residents genuinely enjoy the food and snacks offered.
- Activities — Reviewers note a variety of engaging activities such as music therapy, crafts, and social programs that keep residents active and connected.
- Communication — Several families highlight responsive directors and staff who provide updates, accommodate visits, and address concerns directly.
- Financial transparency — Some reviewers report being surprised by additional charges for medication management and cognitive-level care beyond the base rent, so families should ask for a full written cost breakdown.
- Value & pricing — A few reviews mention annual rate increases and rising costs over time, making it worth confirming how often rates change and by how much.
- Communication — One reviewer described a lapse in communication regarding personal belongings after move-in, suggesting families should ask about protocols for handling items and keeping families informed.
- Staff & care — A small number of reviews describe inconsistent attention to lower-functioning residents or turnover in leadership roles, so it's worth asking about staff-to-resident ratios and how care changes as needs progress.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Around the neighborhood
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