Santa Ana, California
Flowers Family Care
Assisted Living · Residential Care
1009 West 20th Street, Santa Ana, CA 92706
Flowers Family Care in Santa Ana is a small residential care home providing assisted living and residential care services to six residents.
- Licensed capacity
- 6 residents
Maximum licensed size, not current occupancy.
- Licensed since
- April 2022
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings to review
Complaint investigations · 3 years before our last check
- Type A citations
- 0
- Complaints with substantiated allegations
- 1
AI summary
Flowers Family Care has accumulated 7 Type A findings (the most severe citation class, involving resident safety or care) and 7 Type B findings (administrative issues) over its 4.3 years of licensure, though none of the recent Type A citations occurred within the past three years of complaint-driven visits.
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- Track record — Over a relatively short licensing period of just over four years, this small 6-bed home has accrued 7 Type A and 7 Type B citations, a volume worth understanding in context given the facility's small size and limited operating history.
- Recent 3 years — Of the citations tied to complaint investigations in the past three years, none were Type A and only one was Type B, suggesting the more severe findings are concentrated earlier in the licensing period rather than recent.
- Complaints — Four complaint investigations have been opened over the licensed period, with 1 substantiated, 5 unsubstantiated, and 3 unfounded, meaning roughly 11% of investigated allegations were confirmed.
- Operating tenure — Licensed since April 2022, the home has just over four years of history, which is enough for a meaningful pattern to emerge but still a shorter track record than long-established communities.
- 1.Can you walk through what led to the 7 Type A findings and what specific corrective actions were taken for each?
- 2.What was the substantiated allegation from May 2025 about, and what changes were made afterward?
- 3.What steps has the home taken since 2024 to reduce the rate of severe citations compared to earlier years?
Source: California Department of Social Services (CDSS)
View inspection historyHide inspection history
- License number
- License #306006116
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 3
- Complaint investigation visits
- 4
- Type A citations · most severe class
- 7
- Type B citations · administrative
- 7
- Substantiated allegations
- 1
Available reports · 15
Facility evaluation
May 8, 2026
Facility evaluation
May 8, 2026
Facility evaluation
Apr 7, 2026
Complaint investigation
May 13, 2025
Facility evaluation
May 7, 2025
1–5 of 15 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$3,800 / mo
- Shared Rooms
- $3,800 / mo
- Private Rooms
- $6,500 / mo
Financial Assistance
What is the ALW?
The Assisted Living Waiver is a Medi-Cal program that pays for assisted living care in place of a nursing home. Residents must be on Medi-Cal (no share of cost) and meet a nursing-facility level of care; only communities enrolled with the state can accept it.
Listed as a participating provider by the California Department of Health Care Services (Jan 2026 list).
Care & support
Daily Care Services
7 services
- Medication management
- Bathing & dressing assistance
- 24-hour supervision
- Activities of daily living (ADL) assistance
- Mobility assistance
- Non-ambulatory care
- Wheelchair accessible
Daily life & programs
Spaces & services
Amenities
4 features
- Furnished units
- Emergency call system
- Housekeeping Included
- Laundry service / Dry cleaning
Dining Options
1 feature- Accommodates special diets
Community Services
1 feature- Move-in coordination
Reviews
Online reputation
4.0Average RatingAveraged from 4 reviews published on other websites
AI review summary
Reviewers consistently praise Flowers Family Care for attentive, caring staff and a clean, welcoming environment, though families should confirm care and pricing specifics on a tour.
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- Staff & care — Reviewers repeatedly describe the staff as friendly, caring, and genuinely attentive to residents.
- Cleanliness & maintenance — Families note the home is clean and inviting, contributing to a positive first impression.
- Communication — One reviewer specifically highlighted the administrator as communicative and professional.
- Atmosphere & grounds — The neighborhood and overall setting of the facility left a strong positive impression on visitors.
- Dining — Reviews do not mention dining, so families should ask about meal quality, variety, and how dietary needs are handled.
- Value & pricing — There is no detail on costs or how fees may change with increased care needs, so this is worth confirming directly.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
Languages spoken
Around the neighborhood
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Senior Places is not affiliated with, endorsed by, or operated by Flowers Family Care. This profile was compiled from publicly available sources and has not been verified or approved by the community. Pricing, availability, and services may have changed.
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