Santa Ana, California
Clearwater at North Tustin
Assisted Living · Memory Care
11901 Newport Avenue, Santa Ana, CA 92705
Clearwater at North Tustin offers assisted living and Clearbrook Memory Support in Santa Ana, CA.
- Licensed capacity
- 124 residents
Maximum licensed size, not current occupancy.
- Licensed since
- November 2021
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings in the state record
Complaint investigations · 3 years before our last check
- Type A citations
- 0
- Complaints with substantiated allegations
- 0
AI summary
Clearwater at North Tustin has logged 6 Type A citations (the most severe class, tied to resident safety or care) and 2 Type B citations (administrative findings) over its 4.7 years of licensure, but none of these appear in the past three years of dated visits.
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- Track record — The lifetime total includes 6 Type A and 2 Type B citations, all of which trace back to the community's earlier years under license rather than recent activity.
- Recent 3 years — Both inspections and both complaint investigations conducted in the past three years turned up zero Type A or Type B citations and zero substantiated allegations, pointing to a stronger recent trajectory.
- Complaints — Complaint investigations (13) far outnumber routine inspections (3) over the licensed period, and of those investigated allegations, roughly 25% were substantiated, with the rest unsubstantiated or unfounded.
- Operating tenure — At 4.7 years since licensing in late 2021, the community has a moderate operating history — enough inspection cycles to see a pattern, though still a relatively young record compared to communities with a decade or more of oversight.
- 1.Can you walk us through what led to the Type A citations earlier in the community's history and what specific changes were made afterward?
- 2.Which categories of allegations were substantiated, and what corrective actions were taken and verified?
- 3.What is the current process for reviewing and responding to complaint investigations, given how many have been filed relative to routine inspections?
Source: California Department of Social Services (CDSS)
View inspection historyHide inspection history
- License number
- License #306006040
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 3
- Complaint investigation visits
- 13
- Type A citations · most severe class
- 6
- Type B citations · administrative
- 2
- Substantiated allegations
- 4
Available reports · 19
Complaint investigation
Jan 7, 2026
Facility evaluation
Nov 26, 2025
Complaint investigation
Sep 19, 2025
Facility evaluation
Jan 9, 2025
Complaint investigation
Mar 22, 2023
1–5 of 19 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$7,220 / mo
- Studios
- $7,220 / mo
- Studios
- $8,099 / mo
- 1-Bedroom
- $9,045 / mo
- 2-Bedroom
- $11,845 / mo
Memory CareStarting at$6,820 / mo
- Shared Rooms
- $6,820 / mo
- Studios
- $8,875 / mo
Care & support
Daily Care Services
9 services
- Medication management
- 24-hour supervision
- Diabetes / insulin management
- Incontinence care
- Non-ambulatory care
- Activities of daily living (ADL) assistance
- Bathing & dressing assistance
- Wheelchair accessible
- Mobility assistance
Specialized Care
3 services
- Hospice agency partnership
- Respite / Short-term care
- Dementia care
Memory Care
2 services
- Dementia-certified staff
- Specialized memory care activities
Daily life & programs
Spaces & services
Amenities
12 features
- Furnished units
- Emergency call system
- Housekeeping Included
- Laundry service / Dry cleaning
- Art studio / Craft room
- Beauty salon / Barber
- Activity room
- Pet Friendly
- Wi-Fi / Internet
- Fitness center / Gym
- Chapel / Meditation room
- Café / Bistro
Outdoor Spaces
3 features- Walking paths
- Garden / Courtyard
- Outdoor common space
Dining Options
6 features
- All-day / Flexible meal times
- Accommodates special diets
- Private Dining Room
- Restaurant-style dining
- Professional chef
- Outdoor / Patio dining
Transportation
1 feature- Scheduled transportation
Community Services
2 features- Move-in coordination
- Grocery shopping & errands
Reviews
Online reputation
4.6Average RatingAveraged from 20 reviews published on other websites
AI review summary
Assisted living at Clearwater draws strong praise for warmth and design, but the Clearbrook memory care unit has drawn serious, recurring concerns about staffing and safety worth investigating closely.
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- Staff & care — Many families describe staff as warm, respectful, and genuinely attentive, especially in the assisted living side and during end-of-life care.
- Atmosphere & grounds — Reviewers repeatedly highlight the beautifully designed campus with walking paths, gardens, patios, and a unique on-site chapel and pub-style dining area.
- Dining — The dining experience is frequently praised for fresh ingredients, variety, and a restaurant-like feel rather than typical institutional food.
- Communication — Several families credit staff and leadership, including the sales director, for responsive, professional support during the move-in transition.
- Activities — Residents are described as active, engaged, and happy, with ample amenities and programming to keep them involved.
- Staff & care — Multiple reviewers of the Clearbrook memory care unit reported understaffing, high turnover, and inadequate training that led to care lapses, so families should ask about current staff-to-resident ratios and retention.
- Daily life & dignity — There are reports of a safety incident involving a memory care resident escaping the secured area, so families should confirm current security protocols and supervision levels.
- Financial transparency — One reviewer described difficulty recovering a placement fee and felt the high monthly cost did not match the care received, so families should clarify refund policies and what services are actually included at each care level.
- Communication — Past reviews cited lack of transparency about what memory care staff are trained and permitted to do under the community's social versus medical model, so this distinction is worth clarifying directly on a tour.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
Languages spoken
Around the neighborhood
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