San Ramon, California
Ivy Park At San Ramon
Assisted Living · Memory Care · Independent Living
9199 Fircrest Lane, San Ramon, CA 94583
Ivy Park at San Ramon offers independent living, assisted living, and memory care in a residential neighborhood of San Ramon near Interstate 680 and Highway 24.
- Licensed capacity
- 162 residents
Maximum licensed size, not current occupancy.
- Licensed since
- April 2022
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings to review
Complaint investigations · 3 years before our last check
- Type A citations
- 2
- Complaints with substantiated allegations
- 9
AI summary
Across 4.3 years of licensure, Ivy Park At San Ramon has accumulated 10 Type A findings (the state's most severe citation class, tied to resident safety or care) and 22 Type B administrative findings, with 2 of the Type A findings falling within the past three years.
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- Track record — Ten Type A citations and 22 Type B citations have been recorded since licensing began in 2022, a substantial volume of findings for a community that has only been operating just over four years.
- Recent 3 years — Two Type A citations and 11 Type B citations were issued from complaint-related visits in the past three years, alongside 15 substantiated allegations, indicating the findings are not concentrated in the distant past but continuing into the recent record.
- Complaints — Complaint investigations (22 lifetime) far outnumber routine inspections (3 lifetime), and roughly 39% of investigated allegations were substantiated, meaning complaints — not scheduled inspections — have been the primary way issues at this community have come to light.
- Operating tenure — With only 4.3 years of licensed history, the volume of findings already on record is notable relative to how long the community has been open, giving families a fuller signal than a longer-tenured community might provide at this stage.
- 1.Which specific categories of allegations were substantiated among the 17 confirmed cases, and what corrective actions were verified by the state?
- 2.What changes has the community made in the past year to address the pattern of complaint investigations, and how are they tracking whether those changes are working?
- 3.Can the community walk through the two most recent Type A findings and explain what has been done since to prevent recurrence?
Source: California Department of Social Services (CDSS)
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- License number
- License #79201116
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 3
- Complaint investigation visits
- 22
- Type A citations · most severe class
- 10
- Type B citations · administrative
- 22
- Substantiated allegations
- 17
Available reports · 36
Complaint investigation
Mar 24, 2026
Complaint investigation
Mar 24, 2026
Facility evaluation
Mar 24, 2026
Facility evaluation
Mar 6, 2026
Complaint investigation
Nov 19, 2025
1–5 of 36 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$4,995 / mo
- 1-Bedroom
- $4,995 / mo
- Studios
- $5,295 / mo
- 2-Bedroom
- $6,695 / mo
Independent LivingStarting at$5,295 / mo
- Studios
- $5,295 / mo
Memory CareStarting at$5,695 / mo
- Shared Rooms
- $5,695 / mo
Care & support
Daily Care Services
8 services
- Medication management
- 24-hour supervision
- Activities of daily living (ADL) assistance
- Incontinence care
- Non-ambulatory care
- Bathing & dressing assistance
- Mobility assistance
- Wheelchair accessible
Specialized Care
3 services
- Hospice agency partnership
- Respite / Short-term care
- Dementia care
Memory Care
1 service
- Dementia-certified staff
Daily life & programs
Spaces & services
Amenities
21 features
- Furnished units
- Emergency call system
- Pet Friendly
- Private bathroom
- Cable TV
- Kitchenette
- Air conditioning
- Wi-Fi / Internet
- Spa services
- Beauty salon / Barber
- Fireplace / Common fireplace
- Game room / Billiards
- Piano / Music room
- Movie theater / Media room
- Activity room
- Art studio / Craft room
- Library / Reading room
- Fitness center / Gym
- Housekeeping Included
- Laundry service / Dry cleaning
- Café / Bistro
Outdoor Spaces
5 features
- Walking paths
- Garden / Courtyard
- Patio seating areas
- Outdoor common space
- Raised garden beds
Dining Options
7 features
- All-day / Flexible meal times
- Accommodates special diets
- Professional chef
- Restaurant-style dining
- Vegetarian/Vegan Options
- Private Dining Room
- International cuisine
Transportation
2 features- Scheduled transportation
- Personal Vehicle Parking
Family & Visitors
2 features- Family support services
- Guest meals available
Community Services
2 features- Move-in coordination
- Concierge services
Reviews
Online reputation
4.1Average RatingAveraged from 78 reviews published on other websites
AI review summary
Families consistently praise the warm, attentive staff and strong amenities, but frequent leadership turnover and understaffing in memory care raise real safety and consistency concerns worth investigating closely.
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- Staff & care — Reviewers repeatedly describe caregivers, and specific staff like Cindy and Melissa, as kind, patient, and attentive, often going out of their way to help residents and families.
- Dining — The food is frequently praised for variety and quality, with several reviewers mentioning a skilled chef and creative daily specials, though a few call it inconsistent or bland.
- Atmosphere & grounds — Many reviews highlight the attractive grounds, spacious apartments, courtyards, and convenient location near shopping and medical facilities.
- Activities — Residents and families note a full daily schedule of activities, excursions, and social events that keep residents engaged.
- Value & pricing — Some families appreciate the availability of low-income units and describe overall pricing as reasonable compared to other communities in the area.
- Staff & care — Multiple reviewers describe high turnover among caregivers and executive leadership, which some link to inconsistent care and unresolved maintenance issues; ask how the community is currently staffed and how long key leaders have been in place.
- Daily life & dignity — Several reviews mention missed meals, delayed help with basic needs, medication errors, and falls, particularly in memory care; ask specifically about caregiver-to-resident ratios and safety protocols for higher-need residents.
- Communication — Families frequently cite difficulty getting timely updates on care, unclear extra-service charges, and no digital system to track meals, meds, or tasks; ask how the community currently communicates day-to-day care details to families.
- Cleanliness & maintenance — Older reviews mention worn hallway carpets, elevator outages, and slow maintenance response; ask what capital improvements or repairs have been completed recently.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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