San Ramon, California
Brookdale San Ramon
Assisted Living
18888 Bollinger Canyon Road, San Ramon, CA 94583
Brookdale San Ramon is an assisted living community in San Ramon, California, offering help with daily activities such as dressing, bathing, and medication management.
- Licensed capacity
- 110 residents
Maximum licensed size, not current occupancy.
- Licensed since
- March 2014
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings to review
Complaint investigations · 3 years before our last check
- Type A citations
- 0
- Complaints with substantiated allegations
- 4
AI summary
Over 12 years of operation, Brookdale San Ramon has accumulated 1 Type A finding, 10 Type B findings, and 6 substantiated allegations, with complaint activity notably concentrated in the past three years.
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- Track record — Across more than a decade of licensure, the community has drawn one Type A citation (the most severe class, tied to resident safety or care) and ten Type B citations (administrative issues like paperwork or posting requirements).
- Recent 3 years — No Type A citations appear in the past three years, but complaint investigations have been frequent, generating 5 Type B citations and 5 substantiated allegations in that window alone.
- Complaints — Complaint investigations (15 lifetime) far outnumber routine inspections (4 lifetime), and roughly 18% of all investigated allegations were substantiated; 5 of the 6 lifetime substantiated allegations occurred within just the last three years, suggesting recent activity rather than a spread-out pattern.
- Operating tenure — More than 12 years of continuous licensure gives this record meaningful depth, so the recent uptick in complaint volume is a real shift worth discussing rather than a fluke of limited history.
- 1.Which categories of allegations were substantiated in the past three years, and what corrective actions were taken and verified?
- 2.What has driven the recent increase in complaint investigations compared to earlier years of operation?
- 3.Can staff walk through what changed in care practices or staffing after the Type B citations and substantiated allegations from 2024 and 2025?
Source: California Department of Social Services (CDSS)
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- License number
- License #79200355
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 4
- Complaint investigation visits
- 15
- Type A citations · most severe class
- 1
- Type B citations · administrative
- 10
- Substantiated allegations
- 6
Available reports · 19
Facility evaluation
Jan 26, 2026
Complaint investigation
Oct 7, 2025
Complaint investigation
Jun 13, 2025
Complaint investigation
Apr 18, 2025
Facility evaluation
Apr 18, 2025
1–5 of 19 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$3,010 / mo
- Studios
- $3,010 / mo
- 1-Bedroom
- $5,085 / mo
Care & support
Daily Care Services
9 services
- Medication management
- Bathing & dressing assistance
- 24-hour supervision
- Activities of daily living (ADL) assistance
- Mobility assistance
- Incontinence care
- Non-ambulatory care
- Wheelchair accessible
- Diabetes / insulin management
Specialized Care
2 services
- Respite / Short-term care
- Cognitive learning center
Daily life & programs
Spaces & services
Amenities
21 features
- Furnished units
- Emergency call system
- Private bathroom
- Cable TV
- Kitchenette
- Air conditioning
- Wi-Fi / Internet
- Fitness center / Gym
- Spa services
- Game room / Billiards
- Movie theater / Media room
- Activity room
- Art studio / Craft room
- Library / Reading room
- Housekeeping Included
- Laundry service / Dry cleaning
- Pet Friendly
- Beauty salon / Barber
- Fireplace / Common fireplace
- Piano / Music room
- Café / Bistro
Outdoor Spaces
6 features
- Walking paths
- Garden / Courtyard
- Outdoor common space
- BBQ / Grill area
- Patio seating areas
- Raised garden beds
Dining Options
7 features
- Room service
- All-day / Flexible meal times
- Accommodates special diets
- Restaurant-style dining
- Professional chef
- Vegetarian/Vegan Options
- International cuisine
Transportation
2 features- Scheduled transportation
- Personal Vehicle Parking
Family & Visitors
2 features- Family support services
- Guest meals available
Community Services
4 features
- Move-in coordination
- Concierge services
- Grocery shopping & errands
- Postal / Mail services
Reviews
Online reputation
4.8Average RatingAveraged from 65 reviews published on other websites
AI review summary
Families consistently praise the caring, friendly staff and homelike atmosphere, but should carefully verify staffing consistency, billing practices, and food quality before moving in.
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- Staff & care — Many reviewers describe caregivers and staff as warm, attentive, patient, and genuinely invested in residents' wellbeing, often going above and beyond with personal touches like bringing requested treats.
- Atmosphere & grounds — The community is frequently described as beautiful, clean, and homelike with a resort feel, calm setting on a hill, and pleasant scents throughout.
- Activities — Reviewers highlight a robust activities calendar including bingo, crafts, exercise classes, holiday celebrations, and outings that keep residents socially engaged.
- Dining — Several families note the food is good to excellent, with one comparing the dining experience to being on a cruise ship, though opinions on food quality vary.
- Financial transparency — Some families report the community went out of its way to reduce costs or refund fees when service could not be provided, describing this as an ethical, above-and-beyond gesture.
- Staff & care — A recurring theme is high staff turnover and understaffing, which some families link to missed meals, delayed responses to calls for help, and inconsistent care.
- Dining — While many praise the food, a notable number of reviews describe meals as bland, cold, or inconsistent, so families should sample dining during a tour.
- Financial transparency — Multiple reviewers report confusing billing, unexpected withdrawals after a resident moved out or passed away, and unclear itemization of personal care fees, so families should clarify billing and refund policies in writing.
- Communication — Some families describe unresponsive management, especially during transitions in care needs or after raising concerns, so it's worth asking how leadership handles complaints and updates families on changes.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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