Haven House of San Rafael

Haven House of San Rafael has had notable compliance concerns during its five and a half years of operation, with regulators issuing one Type A citation (serious violation affecting resident safety or care) and two Type B citations (administrative or non-serious findings). The community has also had two substantiated allegations from complaint investigations, with roughly 40% of investigated allegations being substantiated versus unsubstantiated. The concerning pattern is that both the Type A citation and both substantiated allegations occurred within the past three years, indicating ongoing rather than resolved issues. Given the small six-bed capacity, even these limited findings represent a notable compliance record that warrants attention. Families should ask the community specifically which categories of allegations were substantiated and what corrective actions were taken and verified, particularly regarding the serious Type A violation. Despite routine inspections covering areas like resident care plans and medication management, the recent substantiated complaints suggest families should inquire about the community's current quality assurance practices.