San Rafael, California
Cogir Of San Rafael Memory Care
Memory Care
111 Merrydale Road, San Rafael, CA 94903
Cogir Of San Rafael Memory Care in San Rafael, California provides specialized memory care services.
- Licensed capacity
- 126 residents
Maximum licensed size, not current occupancy.
- Licensed since
- March 2022
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings to review
Complaint investigations · 3 years before our last check
- Type A citations
- 6
- Complaints with substantiated allegations
- 8
AI summary
Over 4.4 years of licensure, this memory care community has accumulated 10 Type A findings (the state's most severe citation class, tied to resident safety or care) and 10 Type B administrative findings, with 6 of the Type A findings occurring within just the past three years.
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- Track record — The lifetime count of 10 Type A and 10 Type B citations across 4 inspections and 20 complaint investigations points to a pattern of recurring findings rather than an isolated incident.
- Recent 3 years — Six of the ten Type A findings and 3 of the ten Type B findings occurred in the past three years, meaning the most severe findings are concentrated recently rather than fading into the past.
- Complaints — Complaint investigations (20 lifetime, 11 in the past three years) far outnumber routine inspections (4 lifetime), indicating most of what is known about this community's compliance came from responding to specific complaints rather than scheduled reviews.
- Severity — Of the 35 allegations investigated over the licensed period, 16 were substantiated (about 44%), including 11 substantiated in just the past three years, which is a meaningful share to understand in detail.
- 1.Can you walk through the specific corrective actions taken for the Type A citations issued in the past three years, and how were they verified as resolved?
- 2.Which categories of allegations were substantiated, and what changes were made to prevent recurrence?
- 3.Given the volume of complaint investigations relative to inspections, what is the current staffing and care-plan oversight process for memory care residents?
Source: California Department of Social Services (CDSS)
View inspection historyHide inspection history
- License number
- License #216804010
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 4
- Complaint investigation visits
- 20
- Type A citations · most severe class
- 10
- Type B citations · administrative
- 10
- Substantiated allegations
- 16
Available reports · 37
Facility evaluation
May 13, 2026
Facility evaluation
Jan 15, 2026
Complaint investigation
Jan 15, 2026
Complaint investigation
Jan 15, 2026
Complaint investigation
Dec 12, 2025
1–5 of 37 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Memory CareStarting at$5,495 / mo
- Studios
- $5,495 / mo
- 1-Bedroom
- $7,000 / mo
Care & support
Daily Care Services
8 services
- Medication management
- 24-hour supervision
- Incontinence care
- Non-ambulatory care
- Activities of daily living (ADL) assistance
- Bathing & dressing assistance
- Mobility assistance
- Wheelchair accessible
Specialized Care
6 services
- Parkinson's program
- Behavioral support
- Hospice agency partnership
- Respite / Short-term care
- Dementia care
- Cognitive learning center
Memory Care
2 services
- Dementia-certified staff
- Specialized memory care activities
Daily life & programs
Spaces & services
Amenities
21 features
- Furnished units
- Emergency call system
- Pet Friendly
- Private bathroom
- Cable TV
- Kitchenette
- Air conditioning
- Wi-Fi / Internet
- Spa services
- Beauty salon / Barber
- Fireplace / Common fireplace
- Game room / Billiards
- Piano / Music room
- Movie theater / Media room
- Activity room
- Art studio / Craft room
- Library / Reading room
- Fitness center / Gym
- Housekeeping Included
- Laundry service / Dry cleaning
- Café / Bistro
Outdoor Spaces
5 features
- Walking paths
- Garden / Courtyard
- Patio seating areas
- Outdoor common space
- BBQ / Grill area
Dining Options
7 features
- Room service
- All-day / Flexible meal times
- Accommodates special diets
- Restaurant-style dining
- Professional chef
- Vegetarian/Vegan Options
- Private Dining Room
Transportation
2 features- Scheduled transportation
- Personal Vehicle Parking
Family & Visitors
2 features- Family support services
- Guest meals available
Community Services
2 features- Move-in coordination
- Concierge services
Reviews
Online reputation
4.7Average RatingAveraged from 46 reviews published on other websites
AI review summary
Most families report attentive, caring staff and a clean, welcoming community, but a cluster of detailed reviews raises serious concerns about staffing consistency, communication, and medication oversight worth investigating on a tour.
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- Staff & care — Reviewers consistently describe staff as kind, patient, and genuinely attentive to residents' individual needs, with several families noting a marked improvement compared to previous facilities.
- Communication — Many families praise responsive updates from staff and leadership, including executive directors who worked directly with families to ease transitions.
- Atmosphere & grounds — The community is frequently called clean, cheery, and welcoming, with comfortable apartments and a pleasant environment for residents.
- Dining — Several reviewers specifically highlight good quality, appropriately portioned meals that residents enjoy.
- Activities — Reviewers mention residents staying busy and engaged with activities and events, including special visits like community caroling.
- Staff & care — A significant minority of reviews describe understaffing, especially on weekends, leading to missed housekeeping, delayed responses, and unwitnessed falls, so families should ask about weekend staffing ratios and fall-response protocols.
- Communication — Several reviewers report inconsistent communication, no-shows to scheduled family meetings, and unclear notification after incidents like hospital visits, so it's worth asking how the community documents and reports care changes or falls.
- Financial transparency — One detailed account describes a shift from warm to distant service after payment, unexpected pharmacy delivery fees, and confusion over care-level billing changes, so families should clarify how care levels are assessed and billed upfront.
- Leadership turnover — Multiple reviews note that quality and culture shifted noticeably with changes in executive directors, suggesting families should ask about current leadership tenure and stability.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
Languages spoken
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