San Mateo, California
New Life Residence
Assisted Living · Residential Care
976 Norton, San Mateo, CA 94401
New Life Residence in San Mateo provides assisted living and residential care in an intimate six-bed home.
- Licensed capacity
- 6 residents
Maximum licensed size, not current occupancy.
- Licensed since
- January 2004
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
No recent serious complaint findings
Complaint investigations · 3 years before our last check
- Type A citations
- 0
- Complaints with substantiated allegations
- 0
AI summary
New Life Residence has 4 Type A findings on record across more than 22 years of operation, but none in the past three years, with the three most recent inspections (2025, 2025, 2024) turning up clean.
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- Track record — Over more than 22 years of licensure, this small 6-bed home has accumulated 4 Type A findings (the most severe citation class, involving resident safety or care) and 15 Type B findings (administrative issues like paperwork or posting gaps), but no complaint investigations have ever been filed against it.
- Recent 3 years — All three dated inspections since 2022 (May 2022, January 2024, January 2025, plus the December 2025 visit) came back with zero Type A or Type B citations, showing a meaningfully stronger recent trajectory than the lifetime total alone would suggest.
- Operating tenure — More than two decades of continuous licensure gives real weight to the recent clean stretch — this isn't a new operator with limited inspection history, it's a long-tenured home whose most recent cycles show consistent compliance in life safety and care practices.
- Severity — The 4 Type A findings are real and worth understanding, but they sit further back in the licensed history; the absence of any in the last three cycles, paired with zero substantiated allegations ever, points to an improved and currently clean footing.
Source: California Department of Social Services (CDSS)
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- License number
- License #415600459
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 4
- Complaint investigation visits
- 0
- Type A citations · most severe class
- 4
- Type B citations · administrative
- 15
- Substantiated allegations
- 0
Available reports · 5
Facility evaluation
Dec 30, 2025
Facility evaluation
Jan 16, 2025
Facility evaluation
Jan 14, 2025
Facility evaluation
Jan 30, 2024
Facility evaluation
May 9, 2022
1–5 of 5 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$5,300 / mo
- Shared Rooms
- $5,300 / mo
- Private Rooms
- $7,310 / mo
Care & support
Daily Care Services
8 services
- Activities of daily living (ADL) assistance
- Medication management
- Bathing & dressing assistance
- 24-hour supervision
- Incontinence care
- Non-ambulatory care
- Wheelchair accessible
- Mobility assistance
Specialized Care
2 services
- Respite / Short-term care
- Cognitive learning center
Daily life & programs
Spaces & services
Amenities
20 features
- Furnished units
- Emergency call system
- Pet Friendly
- Private bathroom
- Cable TV
- Kitchenette
- Air conditioning
- Wi-Fi / Internet
- On-site market / Store
- Game room / Billiards
- Fireplace / Common fireplace
- Movie theater / Media room
- Piano / Music room
- Art studio / Craft room
- Library / Reading room
- Fitness center / Gym
- Beauty salon / Barber
- Housekeeping Included
- Laundry service / Dry cleaning
- Café / Bistro
Outdoor Spaces
5 features
- Garden / Courtyard
- Patio seating areas
- Outdoor common space
- Walking paths
- BBQ / Grill area
Dining Options
6 features
- Professional chef
- Accommodates special diets
- Restaurant-style dining
- Vegetarian/Vegan Options
- International cuisine
- All-day / Flexible meal times
Transportation
1 feature- Scheduled transportation
Community Services
2 features- Move-in coordination
- Grocery shopping & errands
Reviews
Online reputation
1.0Average RatingAveraged from 1 review published on other websites
AI review summary
New Life Residence appears affordable with attentive staff and a homelike setting, but families should independently verify care quality since detailed, community-specific reviews are limited.
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- Value & pricing — Estimated starting costs are below the San Mateo area average, making it a relatively budget-friendly option for assisted living or board and care.
- Atmosphere & grounds — The small, home-like residential setting is designed to feel cozy and personal rather than institutional.
- Staff & care — The community offers a broad range of care services, including 24-hour supervision, medication management, and coordination with healthcare providers, suggesting a comprehensive approach to resident needs.
- Communication — There is little direct, community-specific feedback available, so families should ask current residents or families about day-to-day responsiveness from staff and management.
- Staffing levels — With only a small licensed capacity, families should confirm weekend and overnight staffing ratios to understand how care needs are covered around the clock.
- Dining — Specific resident feedback on meal quality and variety is not available, so it's worth sampling a meal or asking about the dining experience during a tour.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
Languages spoken
Around the neighborhood
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Senior Places is not affiliated with, endorsed by, or operated by New Life Residence. This profile was compiled from publicly available sources and has not been verified or approved by the community. Pricing, availability, and services may have changed.
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