San Mateo, California
Heritage Place
Assisted Living · Memory Care · Residential Care
152 24th Avenue, San Mateo, CA 94403
Heritage Place in San Mateo provides assisted living, memory care, and residential care in an intimate twelve-bed community.
- Licensed capacity
- 12 residents
Maximum licensed size, not current occupancy.
- Licensed since
- September 2025
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
No recent serious complaint findings
Complaint investigations · 3 years before our last check
- Type A citations
- 0
- Complaints with substantiated allegations
- 0
AI summary
Heritage Place has accumulated 7 Type A citations (the state's most severe class, involving findings that affect resident safety or care) and 2 Type B citations (administrative findings) over nearly 22 years of licensure, with 2 of those Type A citations issued within the past three years.
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- Track record — Across almost 22 years of operation, this small 12-bed community has logged 7 Type A citations and 2 Type B citations, a volume worth understanding in context of complaint activity as much as routine inspections.
- Recent 3 years — Two Type A citations were issued within the past three years, both tied to a complaint investigation rather than a routine inspection, so the most recent period is not a clean improvement story.
- Complaints — Four complaint investigations were filed over the licensed period, and 3 of the 5 total allegations were substantiated, a roughly 60% substantiation rate that is on the higher side and worth asking about directly.
- Operating tenure — With nearly 22 years of continuous licensure until its recent change of ownership, there is a long track record to weigh, but the record shows recurring issues rather than a single isolated event.
- 1.Which categories of allegations were substantiated in the most recent complaint investigation, and what corrective actions were taken and verified?
- 2.What specifically led to the 2 Type A citations issued in the past three years, and has the new ownership addressed the underlying causes?
- 3.Since this license closed due to change of ownership, what compliance history exists for the new operator now managing this community?
Source: California Department of Social Services (CDSS)
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- License number
- License #415601211
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 0
- Complaint investigation visits
- 0
- Type A citations · most severe class
- 0
- Type B citations · administrative
- 0
- Substantiated allegations
- 0
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$6,500 / mo
- Shared Rooms
- $6,500 / mo
- Private Rooms
- $7,000 / mo
Care & support
Daily Care Services
8 services
- Medication management
- 24-hour supervision
- Activities of daily living (ADL) assistance
- Bathing & dressing assistance
- Mobility assistance
- Non-ambulatory care
- Wheelchair accessible
- Incontinence care
Specialized Care
3 services
- Hospice agency partnership
- Respite / Short-term care
- Dementia care
Memory Care
1 service
- Dementia-certified staff
Daily life & programs
Spaces & services
Amenities
5 features
- Furnished units
- Emergency call system
- Housekeeping Included
- Laundry service / Dry cleaning
- Pet Friendly
Outdoor Spaces
2 features- Walking paths
- Garden / Courtyard
Dining Options
2 features- All-day / Flexible meal times
- Accommodates special diets
Transportation
1 feature- Scheduled transportation
Community Services
1 feature- Move-in coordination
Reviews
Online reputation
5.0Average RatingAveraged from 2 reviews published on other websites
AI review summary
Reviews sharply conflict, with one family praising devoted end-of-life care while another describes an unhappy, unresponsive community, so an in-person visit is essential.
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- Staff & care — One family describes staff as gracious and deeply attentive, providing genuine comfort and care through a loved one's final days.
- Dining — That same reviewer felt their family member was fed well, though a separate review found the menu offerings sounded sub par.
- Communication — One reviewer reported phone calls going unanswered to voicemail and difficulty getting anyone to respond at the door, so families should ask about current staffing and responsiveness.
- Atmosphere & grounds — A visitor described residents looking unhappy and confined to their rooms along with noticeable chemical odors and an exterior needing painting, worth checking on a current tour.
- Cleanliness & maintenance — Ask about upkeep of the building's exterior and any odor issues, since one review flagged concerns that may or may not reflect current conditions.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
Languages spoken
Around the neighborhood
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Senior Places is not affiliated with, endorsed by, or operated by Heritage Place. This profile was compiled from publicly available sources and has not been verified or approved by the community. Pricing, availability, and services may have changed.
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