San Mateo, California
Harbor at Hillsdale Senior Living
Assisted Living · Memory Care · Independent Living
2883 South Norfolk Street, San Mateo, CA 94403
Harbor at Hillsdale Senior Living in San Mateo, California offers independent living, assisted living, and memory care across a larger community with 175 licensed beds.
- Licensed capacity
- 175 residents
Maximum licensed size, not current occupancy.
- Licensed since
- December 2025
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
No recent serious complaint findings
Complaint investigations · 3 years before our last check
- Type A citations
- 0
- Complaints with substantiated allegations
- 0
AI summary
Across 25 years of operation, Harbor at Hillsdale accumulated 10 Type A findings — the state's most severe citation class, tied to resident safety or care — with 1 of those occurring within the past three years alongside 4 substantiated allegations.
Read Full SummaryRead less
- Track record — Ten Type A citations and 4 Type B (administrative) citations over 25 years is a substantial lifetime count for a 175-bed community, and the pattern warrants a direct conversation about what was cited and when.
- Recent 3 years — The recent slice shows 1 Type A and 3 Type B citations plus 4 substantiated allegations, indicating findings have continued rather than tapering off in the years leading up to closure.
- Complaints — Complaint investigations (27 lifetime, 13 in the past three years) closely track the number of inspection visits, showing the record has been shaped as much by complaints as by routine inspections; about 11% of all investigated allegations were substantiated, with 33 unsubstantiated and 18 unfounded.
- Operating tenure — A 25-year licensed history gives this record real weight — this is not a thin sample, and the community is now closed on a licensee-initiated basis rather than for cause noted here.
- 1.Can the community (or its records custodian) detail what each of the 10 Type A citations involved and what corrective actions were taken?
- 2.What were the 4 recently substantiated allegations, and were the corrective actions verified by the state before closure?
- 3.Given the closure was licensee-initiated, were any compliance findings a factor in that decision, and how were residents transitioned?
Source: California Department of Social Services (CDSS)
View inspection historyHide inspection history
- License number
- License #415601233
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 0
- Complaint investigation visits
- 0
- Type A citations · most severe class
- 0
- Type B citations · administrative
- 0
- Substantiated allegations
- 0
Available reports · 5
Facility evaluation
Jul 6, 2026
Facility evaluation
Jun 24, 2026
Facility evaluation
May 4, 2026
Facility evaluation
Dec 12, 2025
Facility evaluation
Dec 12, 2025
1–5 of 5 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$4,495 / mo
- Studios
- $4,495 / mo
- 1-Bedroom
- $6,595 / mo
Memory CareStarting at$6,795 / mo
- Shared Rooms
- $6,795 / mo
- Studios
- $9,095 / mo
Care & support
Daily Care Services
11 services
- Medication management
- 24-hour supervision
- Incontinence care
- Non-ambulatory care
- 24-hour nursing
- Activities of daily living (ADL) assistance
- Bathing & dressing assistance
- Physical therapy on-site
- Mobility assistance
- Wheelchair accessible
- Diabetes / insulin management
Specialized Care
4 services
- Hospice agency partnership
- Respite / Short-term care
- Dementia care
- Cognitive learning center
Memory Care
2 services
- Dementia-certified staff
- Specialized memory care activities
Daily life & programs
Spaces & services
Amenities
21 features
- Furnished units
- Emergency call system
- Pet Friendly
- Private bathroom
- Cable TV
- Kitchenette
- Air conditioning
- Wi-Fi / Internet
- Beauty salon / Barber
- Piano / Music room
- Game room / Billiards
- Movie theater / Media room
- Activity room
- Art studio / Craft room
- Library / Reading room
- Chapel / Meditation room
- Fitness center / Gym
- Spa services
- Housekeeping Included
- Laundry service / Dry cleaning
- Café / Bistro
Outdoor Spaces
6 features
- Walking paths
- Garden / Courtyard
- Patio seating areas
- Outdoor common space
- BBQ / Grill area
- Raised garden beds
Dining Options
11 features
- Restaurant-style dining
- Professional chef
- Vegetarian/Vegan Options
- Private Dining Room
- International cuisine
- Room service
- Kosher meals available
- Outdoor / Patio dining
- All-day / Flexible meal times
- Accommodates special diets
- Altered-texture food options
Transportation
2 features- Scheduled transportation
- Personal Vehicle Parking
Family & Visitors
2 features- Family support services
- Guest meals available
Community Services
3 features- Move-in coordination
- Concierge services
- Grocery shopping & errands
Reviews
Online reputation
4.8Average RatingAveraged from 121 reviews published on other websites
AI review summary
Most families report warm, attentive staff and a vibrant, well-kept community, but a minority of serious care lapses and billing disputes make it worth probing deeply before moving in.
Read Full SummaryRead less
- Staff & care — Reviewers repeatedly describe caregivers and staff as attentive, kind, and quick to learn residents' names and preferences.
- Activities — Families consistently mention a full daily calendar of activities, entertainment, and outings that keep residents engaged.
- Dining — The chef and food quality draw frequent praise, with many residents and families specifically calling meals a highlight.
- Atmosphere & grounds — The building, terrace, and common areas are described again and again as clean, bright, and well-maintained.
- Communication — Many reviewers note staff and administrators were responsive, walked them through the move-in process, and checked in proactively.
- Staff & care — A number of reviews describe serious lapses in memory care, including unattended falls, delayed feeding, medication errors, and unaddressed hygiene needs, so families should ask specifically how care plans are monitored and escalated.
- Financial transparency — Several reviewers flag unexpected rent increases, high application or community fees, and disputes over refunds, so it's worth clarifying in writing how fees change over time and what happens if a move-in falls through.
- Communication — Some families report director calls not being returned or being hard to reach medical or administrative staff by phone, so ask about the specific channels and expected response times for urgent concerns.
- Daily life & dignity — A few reviews mention staff entering rooms unannounced or slow bathroom response times, which is worth confirming directly with current residents on a tour.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
Be the first to share your experience and help other families.
Languages spoken
Languages spoken
Around the neighborhood
See what's nearby Harbor at Hillsdale Senior Living, including hospitals, pharmacies, and groceries.
Senior Places is not affiliated with, endorsed by, or operated by Harbor at Hillsdale Senior Living. This profile was compiled from publicly available sources and has not been verified or approved by the community. Pricing, availability, and services may have changed.
Are you the owner or operator of Harbor at Hillsdale Senior Living?
Claim this profile to update your pricing, photos, and details. Complete profiles match more accurately — our Smart Match technology scores every community against what each family actually needs.