San Leandro, California
Andre Alexis Guest Home
Assisted Living · Memory Care · Residential Care
1617 Charles Road, San Leandro, CA 94577
Andre Alexis Guest Home is an intimate assisted living and memory care residence in San Leandro serving six residents.
- Licensed capacity
- 6 residents
Maximum licensed size, not current occupancy.
- Licensed since
- December 2003
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings in the state record
Complaint investigations · 3 years before our last check
- Type A citations
- 0
- Complaints with substantiated allegations
- 1
AI summary
Andre Alexis Guest Home has logged 3 Type A findings (the most severe citation class, covering resident safety and care) and 5 Type B findings (administrative issues like paperwork or posting) over more than 22 years of operation, with none of the Type A findings occurring in the past three years.
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- Track record — Across more than two decades of operation, this small 6-bed home has accumulated 3 Type A and 5 Type B citations, a mixed lifetime record that should be viewed alongside its long tenure and small scale.
- Recent 3 years — The past three years show a notably cleaner trajectory: no Type A citations and only 1 Type B citation from complaint-related visits, suggesting the more serious findings occurred earlier in the home's history.
- Complaints — Of the 2 complaint investigations on record, 1 allegation was substantiated and 4 were unsubstantiated, a roughly 20% substantiation rate; the substantiated allegation falls within the recent 3-year window, so it is an active point worth discussing.
- Operating tenure — With over 22 years of continuous licensure, the home has a long enough history that both the earlier Type A findings and the recent improvement carry real weight rather than being based on a short or thin record.
- 1.Can you walk through what led to the Type A findings earlier in the home's history and what changed to prevent recurrence?
- 2.What was the substantiated allegation from the recent complaint investigation, and what corrective action was taken and verified?
- 3.Have staff training, medication management, or care planning practices changed in the past few years as part of addressing past citations?
Source: California Department of Social Services (CDSS)
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- License number
- License #15600812
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 5
- Complaint investigation visits
- 2
- Type A citations · most severe class
- 3
- Type B citations · administrative
- 5
- Substantiated allegations
- 1
Available reports · 11
Facility evaluation
Apr 10, 2026
Facility evaluation
Mar 12, 2026
Complaint investigation
Mar 12, 2026
Facility evaluation
Dec 16, 2025
Facility evaluation
Dec 26, 2024
1–5 of 11 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$3,000 / mo
- Shared Rooms
- $3,000 / mo
- Private Rooms
- $4,000 / mo
Care & support
Daily Care Services
7 services
- Medication management
- 24-hour supervision
- Activities of daily living (ADL) assistance
- Bathing & dressing assistance
- Mobility assistance
- Non-ambulatory care
- Wheelchair accessible
Specialized Care
3 services
- Hospice agency partnership
- Respite / Short-term care
- Dementia care
Memory Care
1 service
- Dementia-certified staff
Daily life & programs
Spaces & services
Amenities
4 features
- Furnished units
- Emergency call system
- Housekeeping Included
- Laundry service / Dry cleaning
Outdoor Spaces
2 features- Walking paths
- Garden / Courtyard
Dining Options
2 features- All-day / Flexible meal times
- Accommodates special diets
Transportation
1 feature- Scheduled transportation
Community Services
1 feature- Move-in coordination
Reviews
Online reputation
0.5Average RatingAveraged from 1 review published on other websites
AI review summary
A serious account of neglect, isolation, undisclosed fees, and poor food quality makes this a home families should approach with real caution and independent verification.
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- Staff & care — A reviewer describes a resident being left isolated in a wheelchair, forgotten in common areas, and confined to her room instead of receiving attentive, dignified supervision.
- Daily life & dignity — The account describes residents being restricted from going outside, raising questions about how much freedom and normalcy daily life actually offers.
- Dining — Food quality was described as so poor that a resident reportedly refused to eat, so families should ask about menus, taste, and how dietary complaints are handled.
- Financial transparency — Transportation charges for medical appointments were allegedly not disclosed before move-in, so families should get a full written breakdown of all fees and services in advance.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
Languages spoken
Around the neighborhood
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Senior Places is not affiliated with, endorsed by, or operated by Andre Alexis Guest Home. This profile was compiled from publicly available sources and has not been verified or approved by the community. Pricing, availability, and services may have changed.
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