San Juan Capistrano, California
Serra Sol
Memory Care
31451 Avenida Los Cerritos, San Juan Capistrano, CA 92675
Serra Sol is a memory care community in San Juan Capistrano serving individuals with Alzheimer's or related dementia.
- Licensed capacity
- 70 residents
Maximum licensed size, not current occupancy.
- Licensed since
- June 2021
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings to review
Complaint investigations · 3 years before our last check
- Type A citations
- 1
- Complaints with substantiated allegations
- 6
AI summary
Serra Sol has accumulated 2 Type A findings and 8 Type B findings over just over 5 years of operation, with 1 of the Type A findings and the bulk of complaint activity concentrated in the past three years.
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- Track record — Across 5.2 years of licensure, Serra Sol has been cited for 2 Type A findings (the most severe class, tied to resident safety or care) and 8 Type B findings (administrative issues like paperwork or posting requirements).
- Recent 3 years — One of the two Type A findings occurred within the past three years, alongside 7 Type B findings, indicating the concerns are not confined to the distant past but remain part of the recent pattern.
- Complaints — Complaint investigations (20 lifetime, 13 in the past three years) far outnumber routine inspections (3 lifetime, 6 in the past three years), meaning much of what is known about this community comes from responding to reported concerns rather than scheduled reviews.
- Substantiated allegations — 8 allegations have been substantiated out of the investigated total, a roughly 19% substantiation rate, with all 8 substantiated allegations falling within the recent three-year window.
- 1.Which categories of allegations were substantiated in the past three years, and what corrective actions were taken and verified?
- 2.Can staff walk through what changed operationally after the most recent Type A finding?
- 3.Given the high volume of complaint investigations relative to routine inspections, what is driving the frequency of complaints at this community?
Source: California Department of Social Services (CDSS)
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- License number
- License #306005946
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 3
- Complaint investigation visits
- 20
- Type A citations · most severe class
- 2
- Type B citations · administrative
- 8
- Substantiated allegations
- 8
Available reports · 23
Complaint investigation
May 14, 2026
Facility evaluation
May 13, 2026
Complaint investigation
Apr 17, 2026
Complaint investigation
Apr 15, 2026
Facility evaluation
Feb 20, 2026
1–5 of 23 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Memory CareStarting at$6,995 / mo
- Shared Rooms
- $6,995 / mo
- Private Rooms
- $11,495 / mo
Care & support
Daily Care Services
8 services
- Medication management
- 24-hour supervision
- Diabetes / insulin management
- Incontinence care
- Non-ambulatory care
- Activities of daily living (ADL) assistance
- Bathing & dressing assistance
- Mobility assistance
Specialized Care
4 services
- Hospice agency partnership
- Respite / Short-term care
- Dementia care
- Cognitive learning center
Memory Care
2 services
- Dementia-certified staff
- Specialized memory care activities
Daily life & programs
Spaces & services
Amenities
9 features
- Furnished units
- Emergency call system
- Housekeeping Included
- Laundry service / Dry cleaning
- Art studio / Craft room
- Beauty salon / Barber
- Activity room
- Fitness center / Gym
- Spa services
Outdoor Spaces
4 features
- Walking paths
- Garden / Courtyard
- BBQ / Grill area
- Outdoor common space
Dining Options
3 features- All-day / Flexible meal times
- Accommodates special diets
- Restaurant-style dining
Transportation
1 feature- Scheduled transportation
Family & Visitors
2 features- Guest meals available
- Family support services
Community Services
1 feature- Move-in coordination
Reviews
Online reputation
4.7Average RatingAveraged from 25 reviews published on other websites
AI review summary
Most families report attentive, compassionate memory care staff and a warm, clean environment, but one serious account of understaffing and neglect makes verifying staffing ratios essential before committing.
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- Staff & care — Reviewers consistently describe staff as loving, well-trained, and skilled at handling advanced dementia and Alzheimer's cases that other facilities could not manage.
- Atmosphere & grounds — Families repeatedly note the community is clean, beautifully decorated, and doesn't feel or smell like a typical memory care facility.
- Communication — Several reviews highlight responsive leadership and open dialogue with families to adjust care approaches over time.
- Dining — Multiple reviewers who joined loved ones for meals describe the food as delicious and healthy.
- Activities — Residents are described as regularly engaged in activities and special family events like holiday celebrations, though one reviewer felt activities weren't tailored to individual needs.
- Staff & care — One detailed account describes severe understaffing, missed meals, inadequate hydration and bathing, and high staff turnover, so families should ask directly about current caregiver-to-resident ratios and staff retention rates.
- Communication — The same account claims concerns raised with the director and wellness director were not resolved, so families should ask how the community documents and follows up on care complaints.
- Value & pricing — Given the reported monthly cost, families should confirm exactly what level of one-on-one care and supervision is included versus what requires additional fees.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
Languages spoken
Around the neighborhood
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