Serra Sol

Serra Sol's five-year compliance record shows multiple areas of concern that warrant careful discussion with the community. The facility has received two Type A citations (serious violations affecting resident safety or care) and eight Type B citations (administrative or non-serious findings) across three routine inspections, along with eight substantiated allegations from a notably high volume of complaint investigations — 20 complaints investigated compared to just three routine inspections. State investigators have substantiated roughly 19% of the allegations they've investigated, meaning nearly one in five complaints had merit after investigation. The substantiated allegations represent ongoing issues that families should address directly: ask which categories of allegations were substantiated and what specific corrective actions were taken and verified. The recent three-year period shows the concerning pattern has continued, with one Type A citation, seven Type B citations, and all eight substantiated allegations occurring during this timeframe, indicating these are not isolated past issues but reflect the facility's current operational challenges. This pattern suggests potential gaps in areas like resident care planning and staff oversight that routine CDSS inspections are designed to monitor.