San Jose, California
The Ivy Blue Hills
Assisted Living · Memory Care
1380 South De Anza Boulevard, San Jose, CA 95129
The Ivy Blue Hills in San Jose provides assisted living and memory care services.
- Licensed capacity
- 149 residents
Maximum licensed size, not current occupancy.
- Licensed since
- December 2023
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings in the state record
Complaint investigations · 3 years before our last check
- Type A citations
- 1
- Complaints with substantiated allegations
- 1
AI summary
The Ivy Blue Hills has 2 Type A findings (the state's most severe citation class, tied to resident safety or care) and 2 Type B findings (administrative issues like paperwork or posting) since it was licensed in December 2023, with both Type A findings and 1 substantiated allegation falling within the past three years.
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- Track record — Across roughly 2.6 years of operation, the community has accumulated 2 Type A and 2 Type B citations, a notable count given the short licensing window.
- Recent 3 years — Because the community has only been licensed since late 2023, the recent 3-year window essentially captures its entire operating history, so the Type A and Type B findings there are not a new development layered on an older clean record — they are the record.
- Complaints — Complaint investigations (12 lifetime, 8 in the past three years) outnumber routine inspections in the earliest period, though inspection frequency has picked up substantially in 2025-2026; of the 25 allegations investigated lifetime, only 1 was substantiated, a substantiation rate of about 4%, while 19 were found unfounded.
- Operating tenure — With only 2.6 years and roughly two full inspection cycles since licensing, there is a limited track record to draw on, which means each finding carries more relative weight than it would for a longer-tenured community.
- 1.Can you walk us through what led to each of the two Type A citations and what corrective actions were put in place?
- 2.What was the substantiated allegation about, and how was it resolved and verified by the state?
- 3.Given the facility opened recently, how has staffing and care planning evolved since the initial citations?
Source: California Department of Social Services (CDSS)
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- License number
- License #435202895
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 2
- Complaint investigation visits
- 12
- Type A citations · most severe class
- 2
- Type B citations · administrative
- 2
- Substantiated allegations
- 1
Available reports · 23
Facility evaluation
May 20, 2026
Facility evaluation
May 1, 2026
Facility evaluation
Apr 24, 2026
Complaint investigation
Mar 4, 2026
Facility evaluation
Feb 20, 2026
1–5 of 23 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$5,200 / mo
- Private Rooms
- $5,200 / mo
- Studios
- $6,100 / mo
- 1-Bedroom
- $7,100 / mo
Care & support
Daily Care Services
10 services
- Medication management
- Bathing & dressing assistance
- 24-hour supervision
- Activities of daily living (ADL) assistance
- Mobility assistance
- Diabetes / insulin management
- Incontinence care
- Non-ambulatory care
- 24-hour nursing
- Wheelchair accessible
Daily life & programs
Spaces & services
Amenities
17 features
- Furnished units
- Emergency call system
- Pet Friendly
- Private bathroom
- Wi-Fi / Internet
- Kitchenette
- Cable TV
- Air conditioning
- Fitness center / Gym
- Spa services
- Game room / Billiards
- Movie theater / Media room
- Activity room
- Art studio / Craft room
- Library / Reading room
- Housekeeping Included
- Laundry service / Dry cleaning
Outdoor Spaces
2 features- Walking paths
- Outdoor common space
Dining Options
5 features
- All-day / Flexible meal times
- Accommodates special diets
- Choice menu
- Restaurant-style dining
- Professional chef
Transportation
1 feature- Scheduled transportation
Family & Visitors
1 feature- Family support services
Community Services
2 features- Move-in coordination
- Concierge services
Reviews
Online reputation
Summarized from reviews published on other websites
AI review summary
Reviews are sharply mixed: some families praise attentive staff and a warm community, but others report serious care lapses and leadership instability that warrant careful investigation before moving in.
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- Staff & care — Several reviewers single out specific staff members as attentive, compassionate, and professional in supporting residents and families.
- Atmosphere & grounds — Families frequently describe the community as warm, welcoming, clean, and modern.
- Dining — Reviewers commonly highlight the quality of the food as a strong point of the experience.
- Activities — The community is noted for engaging programming that keeps residents active and involved.
- Communication — The memory care unit in particular is praised for compassionate care paired with strong, consistent communication with families.
- Staff & care — At least one serious incident involving a resident with diabetes being left unattended has been reported, alongside general complaints of inadequate care.
- Communication — Some families describe disorganized visits, staff indifference, and communication barriers, so ask how front-line responsiveness is handled today.
- Leadership stability — Multiple Executive Directors are reported to have left abruptly, raising questions about management turnover and its effect on day-to-day operations worth clarifying on a tour.
- Staffing levels — Reports of staff shortages suggest families should confirm current staffing ratios and how coverage is maintained during shortfalls.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
Languages spoken
Around the neighborhood
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Senior Places is not affiliated with, endorsed by, or operated by The Ivy Blue Hills. This profile was compiled from publicly available sources and has not been verified or approved by the community. Pricing, availability, and services may have changed.
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