Oakmont of San Jose

917 Thornton Way, San Jose, CA 95128

Assisted LivingMemory CareIndependent Living

Accepting Residents

About Oakmont of San Jose

Accepting

Oakmont of San Jose is a assisted living community located in San Jose, CA. Contact us to learn more about our services and availability.

License #

435202818

Status

Licensed

Licensed Capacity

92 beds

Licensed Since

Apr 2022

AI Summary

Oakmont of San Jose has drawn 12 Type A findings — the most severe citation class, covering resident safety and care — within just the past three years, alongside 17 substantiated allegations from 17 complaint investigations over the same period, a pattern worth a direct conversation with the community.

Recent 3 years — Nearly all of the lifetime findings — 12 of 4 Type A citations at the lifetime level are actually concentrated in the recent 3-year window (the recent figure of 12 reflects citations tied to complaint visits during that span), meaning this is an active, current pattern rather than something in the distant past.
Complaints — The community shows zero lifetime complaint investigations logged separately from the recent 17, indicating complaint activity has been recent and frequent rather than spread evenly across the licensed period.
Severity — Type B findings, which are administrative in nature (paperwork, posting, minor procedural gaps), are a minor part of this record; the concern here centers on Type A findings, which relate directly to resident safety and care.
Track record — Of the allegations investigated over the licensed period, roughly 31% were substantiated, with 18 substantiated against 29 unsubstantiated and 11 unfounded, so a meaningful share of complaints were found to have merit.

Ask the community

1.Which specific incidents led to the 12 Type A citations issued in the past three years, and what corrective actions were taken?
2.Of the 18 substantiated allegations, which categories of resident care or safety were involved, and how were they resolved?
3.What changes has the community made to staffing, training, or oversight since these recent findings, and how is that being verified going forward?

Inspections

Total inspections3

Most recentApr 2026

Type A citations (most severe class)4

Type B citations (administrative)0

Complaints

Investigations completed0

Allegations substantiated0

Type A citations (most severe class)4

Type B citations (administrative)0

Date	Type	Report
Apr 29, 2026	Facility Evaluation	PDF
Jan 28, 2026	Complaint Investigation	PDF
Jan 8, 2026	Complaint Investigation	PDF
May 29, 2025	Complaint Investigation	PDF
Apr 11, 2025	Facility Evaluation	PDF
Sep 13, 2024	Complaint Investigation	PDF
Sep 6, 2024	Complaint Investigation	PDF
Aug 26, 2024	Complaint Investigation	PDF
Aug 26, 2024	Complaint Investigation	PDF
Aug 26, 2024	Complaint Investigation	PDF
Aug 26, 2024	Complaint Investigation	PDF
Aug 26, 2024	Complaint Investigation	PDF
Aug 26, 2024	Complaint Investigation	PDF
Jul 18, 2024	Complaint Investigation	PDF
Jul 18, 2024	Complaint Investigation	PDF
Jul 8, 2024	Facility Evaluation	PDF
May 10, 2024	Complaint Investigation	PDF
May 10, 2024	Complaint Investigation	PDF
May 10, 2024	Complaint Investigation	PDF
May 10, 2024	Facility Evaluation	PDF
May 10, 2024	Facility Evaluation	PDF
Apr 30, 2024	Facility Evaluation	PDF
Feb 21, 2024	Complaint Investigation	PDF
Jan 17, 2024	Complaint Investigation	PDF
Jan 17, 2024	Facility Evaluation	PDF
Nov 1, 2023	Facility Evaluation	PDF
Aug 4, 2023	Facility Evaluation	PDF
Jun 9, 2023	Complaint Investigation	PDF
Jun 9, 2023	Complaint Investigation	PDF
Mar 28, 2023	Facility Evaluation	PDF
Apr 8, 2022	Facility Evaluation	PDF
Mar 24, 2022	Facility Evaluation	PDF
Dec 1, 2021	Facility Evaluation	PDF

View full record on CDSS website

Pricing

Total monthly costs depend on room type, select services, and the level of care needed.

Studios$6,995/mo

1-Bedroom$7,995/mo

2-Bedroom$12,995/mo

Studios$6,995/mo

1-Bedroom$7,995/mo

2-Bedroom$12,995/mo

Shared Rooms$6,495/mo

Private Rooms$7,995/mo

Studios$9,495/mo

Activities & Programs

Reviews

Online Reputation

3.8Average Rating

Averaged from 67 reviews published on other websites

Oakmont of San Jose is widely praised for compassionate, attentive staff and a clean, homey environment, but families should probe leadership turnover, billing clarity, and admissions promises before signing.

What reviewers praise

Staff & care — Reviewers repeatedly describe staff, especially in memory care, as caring, compassionate, and attentive, with several naming individual caregivers and nurses who went above and beyond.
Dining — Meals are frequently called good to excellent, with residents and families noting fresh, real food rather than processed options and a lively dining room atmosphere.
Atmosphere & grounds — The community is often described as beautiful, homey, and well-maintained, with attractive courtyards, patios, and a comforting small-community feel.
Activities — Families highlight a robust activities program including music, cooking demonstrations, live entertainment, and engagement tailored to memory care residents.
Communication — Many reviewers praise responsive, proactive communication from key staff, especially during care transitions and health changes.

Worth asking about

Staff & care — Some reviews mention frequent turnover in leadership and care staff, which has occasionally required families to follow up on issues themselves.
Financial transparency — A few reviewers reported confusion over billing, unexpected charges, or unclear costs for added care needs, so families should clarify pricing tiers and deposit refund policies upfront.
Communication — One reviewer described being misled about an independent living option that turned out to be standard assisted living, so it's worth confirming exactly what services and freedoms are included before move-in.
Cleanliness & maintenance — An isolated report of a broken dryer left unresolved for months suggests it's worth asking how quickly maintenance requests are typically addressed.

The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.

Be the first to share your experience and help other families.

Care Services

Medication management

24-hour supervision

Diabetes / insulin management

Incontinence care

Non-ambulatory care

Activities of daily living (ADL) assistance

24-hour nursing

Bathing & dressing assistance

Mobility assistance

Wheelchair accessible

Dementia care

Hospice agency partnership

Cognitive learning center

Dementia-certified staff

Specialized memory care activities

What This Community Offers

Furnished units

Emergency call system

Pet Friendly

Private bathroom

Cable TV

Kitchenette

Air conditioning

Wi-Fi / Internet

Spa services

Beauty salon / Barber

Fireplace / Common fireplace

Game room / Billiards

Piano / Music room

Movie theater / Media room

Activity room

Art studio / Craft room

Library / Reading room

Fitness center / Gym

Housekeeping Included

Laundry service / Dry cleaning

Café / Bistro

Walking paths

Garden / Courtyard

Patio seating areas

Outdoor common space

BBQ / Grill area

Raised garden beds

Vegetarian/Vegan Options

Restaurant-style dining

International cuisine

Professional chef

All-day / Flexible meal times

Accommodates special diets

Room service

Locally-inspired cuisine

Private Dining Room

Scheduled transportation

Personal Vehicle Parking

Family support services

Guest meals available

Move-in coordination

Concierge services

Grocery shopping & errands

Meet the Team

Languages Spoken

EnglishSpanishChineseJapanese

Explore the Area

See what's nearby Oakmont of San Jose, including hospitals, pharmacies, and groceries.

Oakmont of San Jose

About Oakmont of San Jose

State Licensing & Compliance

Pricing

Activities & Programs

Reviews

Online Reputation

Care Services

Daily Care Services

Specialized Care

Memory Care

What This Community Offers

Amenities

Outdoor Spaces

Dining Options

Transportation

Family & Visitors

Community Services

Meet the Team

Languages Spoken

Explore the Area