San Jose, California
Oakmont of San Jose
Assisted Living · Memory Care · Independent Living
917 Thornton Way, San Jose, CA 95128
Oakmont of San Jose is a senior living community at 917 Thornton Way in San Jose that offers independent living, assisted living, and memory care on one campus.
- Licensed capacity
- 92 residents
Maximum licensed size, not current occupancy.
- Licensed since
- April 2022
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings to review
Complaint investigations · 3 years before our last check
- Type A citations
- 12
- Complaints with substantiated allegations
- 10
AI summary
Oakmont of San Jose has drawn 12 Type A findings — the most severe citation class, covering resident safety and care — within just the past three years, alongside 17 substantiated allegations from 17 complaint investigations over the same period, a pattern worth a direct conversation with the community.
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- Recent 3 years — Nearly all of the lifetime findings — 12 of 4 Type A citations at the lifetime level are actually concentrated in the recent 3-year window (the recent figure of 12 reflects citations tied to complaint visits during that span), meaning this is an active, current pattern rather than something in the distant past.
- Complaints — The community shows zero lifetime complaint investigations logged separately from the recent 17, indicating complaint activity has been recent and frequent rather than spread evenly across the licensed period.
- Severity — Type B findings, which are administrative in nature (paperwork, posting, minor procedural gaps), are a minor part of this record; the concern here centers on Type A findings, which relate directly to resident safety and care.
- Track record — Of the allegations investigated over the licensed period, roughly 31% were substantiated, with 18 substantiated against 29 unsubstantiated and 11 unfounded, so a meaningful share of complaints were found to have merit.
- 1.Which specific incidents led to the 12 Type A citations issued in the past three years, and what corrective actions were taken?
- 2.Of the 18 substantiated allegations, which categories of resident care or safety were involved, and how were they resolved?
- 3.What changes has the community made to staffing, training, or oversight since these recent findings, and how is that being verified going forward?
Source: California Department of Social Services (CDSS)
View inspection historyHide inspection history
- License number
- License #435202818
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 3
- Complaint investigation visits
- 0
- Type A citations · most severe class
- 4
- Type B citations · administrative
- 0
- Substantiated allegations
- 0
Available reports · 33
Facility evaluation
Apr 29, 2026
Complaint investigation
Jan 28, 2026
Complaint investigation
Jan 8, 2026
Complaint investigation
May 29, 2025
Facility evaluation
Apr 11, 2025
1–5 of 33 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$6,995 / mo
- Studios
- $6,995 / mo
- 1-Bedroom
- $7,995 / mo
- 2-Bedroom
- $12,995 / mo
Independent LivingStarting at$6,995 / mo
- Studios
- $6,995 / mo
- 1-Bedroom
- $7,995 / mo
- 2-Bedroom
- $12,995 / mo
Memory CareStarting at$6,495 / mo
- Shared Rooms
- $6,495 / mo
- Private Rooms
- $7,995 / mo
- Studios
- $9,495 / mo
Care & support
Daily Care Services
10 services
- Medication management
- 24-hour supervision
- Diabetes / insulin management
- Incontinence care
- Non-ambulatory care
- Activities of daily living (ADL) assistance
- 24-hour nursing
- Bathing & dressing assistance
- Mobility assistance
- Wheelchair accessible
Specialized Care
3 services
- Dementia care
- Hospice agency partnership
- Cognitive learning center
Memory Care
2 services
- Dementia-certified staff
- Specialized memory care activities
Daily life & programs
Spaces & services
Amenities
21 features
- Furnished units
- Emergency call system
- Pet Friendly
- Private bathroom
- Cable TV
- Kitchenette
- Air conditioning
- Wi-Fi / Internet
- Spa services
- Beauty salon / Barber
- Fireplace / Common fireplace
- Game room / Billiards
- Piano / Music room
- Movie theater / Media room
- Activity room
- Art studio / Craft room
- Library / Reading room
- Fitness center / Gym
- Housekeeping Included
- Laundry service / Dry cleaning
- Café / Bistro
Outdoor Spaces
6 features
- Walking paths
- Garden / Courtyard
- Patio seating areas
- Outdoor common space
- BBQ / Grill area
- Raised garden beds
Dining Options
9 features
- Vegetarian/Vegan Options
- Restaurant-style dining
- International cuisine
- Professional chef
- All-day / Flexible meal times
- Accommodates special diets
- Room service
- Locally-inspired cuisine
- Private Dining Room
Transportation
2 features- Scheduled transportation
- Personal Vehicle Parking
Family & Visitors
2 features- Family support services
- Guest meals available
Community Services
3 features- Move-in coordination
- Concierge services
- Grocery shopping & errands
Reviews
Online reputation
3.8Average RatingAveraged from 67 reviews published on other websites
AI review summary
Oakmont of San Jose is widely praised for compassionate, attentive staff and a clean, homey environment, but families should probe leadership turnover, billing clarity, and admissions promises before signing.
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- Staff & care — Reviewers repeatedly describe staff, especially in memory care, as caring, compassionate, and attentive, with several naming individual caregivers and nurses who went above and beyond.
- Dining — Meals are frequently called good to excellent, with residents and families noting fresh, real food rather than processed options and a lively dining room atmosphere.
- Atmosphere & grounds — The community is often described as beautiful, homey, and well-maintained, with attractive courtyards, patios, and a comforting small-community feel.
- Activities — Families highlight a robust activities program including music, cooking demonstrations, live entertainment, and engagement tailored to memory care residents.
- Communication — Many reviewers praise responsive, proactive communication from key staff, especially during care transitions and health changes.
- Staff & care — Some reviews mention frequent turnover in leadership and care staff, which has occasionally required families to follow up on issues themselves.
- Financial transparency — A few reviewers reported confusion over billing, unexpected charges, or unclear costs for added care needs, so families should clarify pricing tiers and deposit refund policies upfront.
- Communication — One reviewer described being misled about an independent living option that turned out to be standard assisted living, so it's worth confirming exactly what services and freedoms are included before move-in.
- Cleanliness & maintenance — An isolated report of a broken dryer left unresolved for months suggests it's worth asking how quickly maintenance requests are typically addressed.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
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Around the neighborhood
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